General

• Owns the customer experience from beginning to end for Technical Services reported issues
• Act as Liaison with management and our customers
• Provide dedication to improve customer service and business productivity
• Proactively reach out to customers regarding the current standing of reported issues (ticket statuses)
• Provide excellent and timely customer service through phone, email, and chat
• Ensure utmost customer satisfaction (internal and external to Budderfly) throughout the Technical Services ticket process
• Works to improve customer satisfaction throughout the Technical Services issue resolution process

Technical Service Care Associate

• Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
• Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
• Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
• Manage relationships with external partners/organizations
• Manage process improvement by identifying system or workflow areas of opportunity
• Responsible for disseminating information and training from senior management and other departments to their direct reports
• Interviews candidates, trains employees, and does continued training with their team

Team Lead, Intake

• Supports the Contract Administrator Analyst in maintaining the organization’s contract management tool and providing responsive, high‑quality support to business lines.
• Assists with facilitating coordination of signatures once stakeholders have provided approval on agreements.
• Provides timely and professional support to internal business partners and assists with vendor communications related to contract execution and documentation.
• Supports the ongoing maintenance of the contract repository system.
• Assists with the preparation, maintenance, and distribution of routine contract reports, including active, inactive, and upcoming agreements with renewals.

Contract Associate

• Manage incoming service and warranty requests from start to finish.
• Own intake, research, decisioning, and execution ensuring issues are resolved efficiently, accurately, and cost-effectively.
• Receive and document incoming service and warranty requests via phone, text, and email.
• Locate and review original orders to identify vendors, product specifications, and applicable warranty coverage.
• Determine viable resolution paths (repair, parts replacement, or full replacement).
• Assign and document costs associated with each resolution option to support informed decision-making.
• Process next steps by ordering parts, coordinating replacements, or scheduling service with vendors or installers.
• Communicate with vendors to confirm availability, timelines, and warranty terms.
• Maintain clear, accurate records of service cases, decisions, costs, and outcomes.
• Collaborate with Design Consultants, Account Managers, Installers, and Operations to close the loop on service issues.
• Identify recurring issues and inefficiencies and recommend practical improvements.

Service & Warranty Representative

• Conduct psychiatric evaluations
• Manage your patient’s medication regimens you prescribe and adjust medication and dosages as needed
• Respond to EHR messages, refill requests, and conduct occasional remote follow-up appointments with your patient panel
• Willing to review complex cases and possible discharges cases

MD/DO – Patient Care

• Manage an existing client base located throughout eastern United States
• Focus on client satisfaction
• Work collaboratively with the organization

RCRA Waste and By Product Solutions Expert – EHS&S

• Teach engaging 1-on-1 or small group (2–6 students) online classes
• Deliver lessons using structured teaching materials (textbooks, slides, etc.)
• Track student progress and submit timely post-class feedback

Math Instructor

• Provide direct behavior-analytic treatment and supervision to clients with an autism spectrum disorder (ASD) and related neurodevelopmental disorders.
• Providing supervision to a team of behavior technicians
• Providing and facilitating family support and training
• Supervises RBT and BTs
• Case review
• Documentation of supervision sessions
• Conducts FBAs and creates BIPs

Licensed Clinical Social Worker

• Deliver instruction in whole-class, small-group, and one-on-one environments
• Help students acquire the knowledge and skills necessary for the understanding of the curriculum
• Plan for each day's instructional activities
• Participate in weekly professional development opportunities and meetings
• Select appropriate learning materials
• Provide instruction on diversified activities and tasks that contribute to the understanding of course curriculum
• Maintain a classroom environment that is conducive to learning
• Effectively de-escalate students in crisis according to the tenets of Therapeutic Crisis Intervention
• Conduct assessment and data analysis on the results
• Help develop consequences that teach new skills
• Attend and participate in events outside of school hours
• Supervise transitions and whole student gatherings
• Remain visible in the school environment

Mathematics Teacher, Grades 9-12

• Deliver instruction in whole-class, small-group, and one-on-one environments
• Help students, especially those with IEP's, acquire necessary knowledge and skills
• Plan for each day's instructional activities
• Participate in weekly professional development opportunities and meetings
• Conduct assessment and data analysis on results
• Supervise transitions and whole student gatherings
• Maintain a classroom environment conducive to learning

Special Education Teacher

• Complete psychosocial assessments and formulate diagnoses related to patients substance use-specific obstacles
• Provide high-quality clinical care utilizing evidence-based treatment modalities (CBT, DBT, CM, Motivational Interviewing, Trauma Informed Treatment)
• Formulate individualized treatment plans for/with each patient and track progress
• Input notes and all other relevant information into EMR
• Communicate and partner with other members of the patients care team to properly coordinate care

Social Worker

• Provide evidence-based psychotherapy and medication management
• Develop personalized treatment plans for diverse patients (50/week)
• Deliver care via a telehealth platform
• Offer guidance to peers and supervisors
• Participate in interdisciplinary team meetings
• Exemplify Rivia Mind's values and collaborative approach

Outpatient Staff Psychiatrist

• Serve as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement.
• Support patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.
• Build trust, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth and compliant enrollment process.
• Collaborate closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.
• Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health’s Remote Patient Monitoring programs, services, and benefits.
• Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.
• Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.
• Track hospitalizations and notify nursing staff upon patient discharge, as required.
• Coordinate patient assistance services as directed, including referrals for transportation, housekeeping, home modifications, food assistance, or other approved services.
• Follow up with patients to confirm services have been initiated and are meeting expectations.
• Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.
• Meet or exceed established performance metrics and service level agreements (SLAs) including call volume expectations and disengagement threshold.
• Comply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations.

Health Services Coordinator

• Provide exceptional evidence-based psychotherapy to older adults via telehealth (15 hours or more per week)
• Conduct clinical assessments and intake evaluations using geriatric tools
• Develop and implement personalized treatment plans, regularly monitoring client progress and adjusting strategies as needed
• Maintain thorough and timely documentation in compliance with company policies (assisted by our AI-powered scribe)
• Support clients through life transitions (retirement, bereavement, isolation) using a compassionate and age-appropriate approach
• Participate in regular team meetings to ensure best practices
• Support clients through therapy life transitions, such as retirement, loss of independence, or bereavement, using a compassionate and age-appropriate approach.

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