Virtual Patient Coordinator, Mandarin Speaking

Spring Fertility

Virtual Patient Coordinator providing high-quality support to patients in their care journey at Spring Fertility. Engaging with patients through various communication channels to ensure a seamless experience.

Posted 7/24/2026full-timeRemote • Arizona, California, Colorado, Connecticut, Florida, Illinois, Massachusetts, Nevada, New Jersey, New York, Oregon, Pennsylvania, Texas, Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and a commitment to providing personalized support to patients throughout their care journey. Capable of guiding patients through registration and ensuring a welcoming experience.

Highest-signal resume keywords

Strong Communication SkillsCustomer-Facing ExperiencePatient SupportBachelor's DegreeHospitality Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyInterpersonal SkillsActive ListeningProblem-Solving

Industry Keywords

Patient CareRegistrationConsultation PreparationCustomer Support

Tech Stack

Tools & technologies

Spring

About the role

Key responsibilities & impact

Be the first point of connection in a patient’s care journey
Deliver highly personalized support to patients through phone, email, and live chat
Ensure patients feel heard, informed, and taken care of from the very first interaction
Guide patients through registration, answering questions, or preparing them for consultations
Share what makes Spring special on that first phone call to help patients feel welcomed
Support providers and internal teams to ensure successful patient registration

Requirements

What you’ll need

Prior experience in a hospitality, retail, or customer-facing role
Strong communication skills
Someone who finds purpose in helping others and values meaningful work
Bachelor's Degree

Benefits

Comp & perks

Competitive medical, dental, and vision plans
Paid time off to recharge and enjoy personal time
Access to BetterHelp therapy sessions for mental and emotional wellness
Commuter benefits and discounted rates on home, auto, and pet insurance
401(k) with up to a 4% company match
Comprehensive fertility and parental leave benefits
Career development opportunities in a fast-growing organization
Employer-paid life and disability insurance