Spring Fertility

Patient Coordinator

• Be the first point of connection in a patient’s care journey
• Deliver highly personalized support to patients through phone, email, and live chat
• Ensure patients feel heard, informed, and taken care of from the very first interaction
• Guide patients through registration, answering questions, or preparing them for consultations
• Share what makes Spring special on that first phone call to help patients feel welcomed
• Support providers and internal teams to ensure successful patient registration

Virtual Patient Coordinator, Mandarin Speaking

People Operations

• Provide operational and administrative support to the People Business Partner team within Field Operations.
• Respond to employee inquiries through shared HR inboxes and escalate matters as needed.
• Maintain HR forms, templates, and internal documentation to ensure accuracy, consistency, and accessibility.
• Support employee lifecycle processes including employee changes, separations, and record maintenance while ensuring compliance with multi-state employment laws.
• Assist with tracking and documentation related to LOA and ADA accommodation requests.
• Contribute to People Team initiatives and identify opportunities to improve HR processes and systems.
• Maintain accurate employee data within the HRIS system and troubleshoot issues as needed.
• Generate reports to support operational, compliance, and business needs.
• Provide insights and recommendations to help optimize HR systems and workflows.
• Support administration of company benefits programs, including open enrollment, onboarding, and qualifying life events.
• Respond to employee benefit inquiries and coordinate with vendors to resolve issues.
• Partner with HR Operations to review and approve new hire benefit enrollments and Evidence of Insurability (EOI) requests.

People Team Specialist

Consultant

• Extract, validate, and reconcile historical financial data from NetSuite
• Ensure consistency between NetSuite reporting structure and budget framework
• Identify and resolve inconsistencies across locations or account usage
• Standardize financial data across departments and locations
• Clean and structure datasets for use in budgeting and reporting
• Reconcile all consolidated data back to NetSuite architecture
• Maintain a clean, auditable dataset throughout the budgeting process
• Build and manage budget input templates for department leaders
• Pre-populate templates with historical data and relevant context
• Ensure templates are simple, consistent, and easy to use for non-finance stakeholders
• Consolidate submitted inputs into a standardized format for use in the core model
• Track and manage input submissions across departments
• Follow up with stakeholders to ensure timely and complete inputs
• Support iteration cycles by updating and consolidating revised inputs
• Help maintain organization and version control across multiple workstreams

Virtual Patient Coordinator, Mandarin Speaking

People Team Specialist

FP & A Consultant – Temporary