Field Engineer

• Provide in-depth advice on customer applications for optimal performance results
• Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology
• Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems
• Maintain and develop the relationship with customers and key stakeholders along with the sales account manager
• Deliver customer technical training as required
• Identify new business opportunities and transfer sales leads to the sales teams
• Provide comprehensive customer service report according to RMC policies using RMC tools
• Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle
• Complete all administrative requirements including basic skills/safety training courses
• Manage inventory / supplies required at customer site
• Deliver upon service KPIs, including safety, productivity, customer satisfaction
• Secure conditions for safe operations, according to existing RMC & Customer policies, procedures
• Perform similar/related duties as needed

Field Service Engineer

• install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities
• identify, analyze, maintain and repair complex mechanical equipment
• answer difficult customer questions about product features
• perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s)
• build and maintain strong, trust-based customer relationships
• work closely with other supporting Packsize team members to provide exceptional customer service
• scheduling tasks at customer job sites
• troubleshooting issues, quickly and effectively, using technical drawings and documentation
• performing routine maintenance and emergency services as they arise
• continuous learning, including customer operational processes, packaging designs, technical specifications
• installation of Packsize solutions and training others to use and maintain it
• clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports

• Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
• Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects
• Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions
• Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

Field Service Technician, Level II

• Provide hands-on mechanical field support for custom automated equipment at customer sites and within ATS facilities
• Travel to domestic and international customer locations to install, service, troubleshoot, and repair mechanical systems and custom automation equipment
• Diagnose mechanical failures and abnormal equipment conditions, identify root causes, and implement corrective actions
• Perform mechanical adjustments, repairs, and retrofits to restore equipment to operational readiness
• Provide technical guidance and instruction to customers on operation, maintenance, and safe use of equipment
• Act as the mechanical point of contact at customer sites, coordinating with ATS Project Management, Engineering, and the customer
• Complete detailed service and technical reports documenting work performed, observations, and follow‑up actions
• Identify opportunities to improve equipment performance, reliability, or serviceability and communicate recommendations to internal teams
• Perform engineering calculations related to strength of materials, forces, speeds, loads, and mechanical performance as applicable to troubleshooting and support activities
• Analyze engineering drawings and specifications to support field troubleshooting, modifications, and upgrades
• Review machine operations and sequences with controls and software teams to resolve mechanical‑control interface issues
• Ensure compliance with applicable safety standards, customer specifications, and ATS engineering practices
• Embed with CAPEX project teams during system build phases to gain deeper understanding of ATS technology platforms
• Monitor for opportunities to suggest additional service work, spare parts, or enhancements that improve long‑term customer outcomes

Mechanical Field Service Engineer

• Play a critical role in working directly with our customers for service calls
• Perform field service work, data collection, and overall support for all paper machine clothing related issues
• Assist in performing shutdown services related to paper machine clothing on all sections of the paper machine
• Perform inspections and services between clothing installations
• Perform minor equipment and inventory audits that support our customer contracts / agreements

Technical Service Engineer, Paper Machine Clothing

• Installation, repair, and testing of field equipment, in accordance with customer’s or manufacturer's specifications and company procedures.
• Diagnose and repair electrical/mechanical/controls equipment malfunctions and warranty repairs. Use a variety of diagnostic tools to identify problems, and implement necessary repairs including replacing faulty components, repairing wiring, and troubleshooting software issues.
• Perform assembly/modifications and overall quality defect resolution on all IE products and equipment. Driven to resolve all QA/QC issues with full circle resolution with IE plants, PMs, Engineers, and Quality teams.
• May occasionally travel to support areas throughout the country and possibly overseas.
• Completion of receiving Inspections with internal Regional Managers, subcontractors, and customers to protect IE from unjustified warranty claims.
• Assess Warranty claims and works Regional Manager to understand the validity of such claims with regards to codes, specifications, and requirements.
• Performs preventative maintenance programs for an assortment of electrical/mechanical equipment to ensure optimal performance and prevent downtime as well as generating new revenue streams for field service team.
• Ensures adherence to document processes for all work performed, including the nature of the problem, the steps taken to resolve the problem, and the parts used in order to create professional service reports.
• Response to client calls, emails and texts is a critical priority and should be responded to without hesitation.
• Maintain, inspect, and care for IE tools, equipment, and vehicles, - tool inventory completed monthly, vehicle inspection bi-weekly and monthly expense reports all due to the RSM on time.
• Adheres to all safety regulations and procedures onsite. This includes wearing personal protective equipment when onsite, following lockout/tagout procedures, and working in a safe and hazard-free environment as well as promoting and implementing and managing safety standards to employees and supporting networks.
• Communicates effectively with customers and internal team to understand their needs and provide them with a timely solution. This includes explaining the nature of the problem, the estimated time to repair, and the cost of the repair.
• Responds to customer inquiries and complaints and works to resolve issues in a timely and satisfactory manner.
• Develops relationships with customers, commissioning agents and general contractors.
• Adhere to all IE provided training, development and continued technicians products and services training to ensure they are following IE best practices.
• Mentor and per develop any technicians or sub-vendors requiring training or knowledge of IE products and equipment.
• Continued education, development, and safety training programs
• Evaluate and approve safety programs and safety ratings for subcontractors.
• Maintains regular and consistent job attendance, comes to work and meetings on time.
• Follows and complies with IE Core Values.
• Follow and comply with IE safety program including following IE’s Cardinal Safety Rules.
• Must maintain a safe and clean work area at all times.

Field Service Technician – Electrical

• Install, support, and maintain Vision RT product range
• Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures
• Provide reactive breakdown support (remote and on site)
• Provide planned maintenance/ upgrade support (remote and on site)
• Plan and perform installations in line with Vision RT installation processes & procedures
• Liaise with customers and our installers
• Travelling to different hospitals throughout in the region, with occasional responsibilities in other parts of the state on an ad hoc basis, and periodic travel to other states to provide coverage during PTO and similar needs

• Lead commissioning and optimization of advanced BAS for HVAC, lighting, and energy systems.
• Troubleshoot and resolve complex technical and integration issues across multiple platforms (WebCTRL®, Niagara, Schneider, Honeywell).
• Integrate third-party systems using BACnet, Modbus, or LonWorks.
• Configure controls, trends, alarms, and reports; manage secure network connections.
• Provide guidance and mentorship to junior technicians.
• Deliver customer training and ensure systems perform exactly as promised.

Mission Critical BAS/BMS Master Field Engineer

• Troubleshoot, diagnose, and repair Crown and all other makes of lift trucks
• Perform all assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

Field Service Technician

• Perform all duties in accordance with safety policies and procedures while maintaining a safety-focused work mentality.
• Complete safety initiatives as required within JBT expectations.
• Set up and adjust machines in the field and in any Bevcorp facility.
• Troubleshoot and repair machinery mechanically and electronically.
• Install, commission, and set up new seamers in customer facilities.
• Conduct machine audits, repairs, and preventative scheduled maintenance on seamers.
• Changeover and setup change parts running clearance and timing.
• Complete service reports timely.

Field Service Engineer, Filler

• Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.
• Provides onsite support by assisting in fault isolation of electro-mechanical systems.
• Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.
• Serves as a resource to sales personnel for assigned service area.
• Contributes to training course content development and provides training to customers and other field service personnel, as required.

Field Service Technician – Data Center Cooling

• Provide standard and advanced technical and sales support to customers, including evaluating customer claims for warranty disposition, scheduling and coordinating customer visits and project work to minimize travel expenses and optimize completion dates, and assisting Engineering/Manufacturing in design recommendations and new equipment inspections.
• Promptly respond to customer and vendor inquiries, collaborate and communicate effectively to determine urgency and the type of need, and explain complex issues and resolutions.
• Effectively provide remote and onsite technical support to customers on all aspects of equipment operation including new system commissioning, personnel training on operations and maintenance, and troubleshooting of standard and complex in-service problems and repair supervision.
• Precisely inspect and test materials and machinery, including but not limited to performing instrument loop checks and system safety checks, to ensure correct operations and accordance with all safety regulations and policies.
• Correctly inspect and verify dimensions of parts to ensure conformance to specifications.
• Thoroughly investigate customer complaints to determine if a warranty claim should be approved; make a failure determination as to whether the failure is due to customer error, or if the failure is an internal design or external supplier issue that needs routed to the functional manager for corrective action per the SNIF® Quality Management System.
• Effectively provide timely and detailed reports to the central office based on diagnosis during customer visits, including technical issues, maintenance recommendations and resolutions.
• Competently identify opportunities and organize efforts to minimize expenses and maximize efficiencies.
• Thoughtfully provide technical training to end-users during installation and commissioning to ensure equipment is operated and maintained properly.

• Provide technical and sales support to customers, including evaluating customer claims for warranty disposition, scheduling and coordinating customer visits and project work to minimize travel expenses and optimize completion dates, and assisting Engineering/Manufacturing in design recommendations and new equipment inspections.
• Promptly respond to customer and vendor inquiries, collaborate and communicate effectively to determine urgency and the type of need, and explain complex issues and resolutions.
• Effectively provide remote and onsite technical support to customers on all aspects of equipment operation including new system commissioning, personnel training on operations and maintenance, and troubleshooting of in-service problems and repair supervision.
• Accurately read, understand, and interpret operating manuals, parts manuals, blueprints, and technical drawings.
• Precisely inspect and test materials and machinery, including but not limited to performing instrument loop checks and system safety checks, to ensure correct operations and accordance with all safety regulations and policies.
• Correctly inspect and verify dimensions of parts to ensure conformance to specifications.
• Carefully prepare written procedures and recommended operating practices on all aspects of unit operation and maintenance.

• Provide high-level technical support and service to customers
• Troubleshoot and resolve complex technical issues
• Perform maintenance and repairs on Honeywell products and systems
• Provide training and guidance to customers and junior technicians
• Collaborate with cross-functional teams to resolve customer issues
• Maintain accurate records of service activities and customer interactions

Senior Field Service Technician

• Lead and develop the FAE and Linux support engineering team, central to Ezurio's value proposition.
• Define and manage team KPIs, maintaining visibility into performance and progress across the organization.
• Coach each FAE/support engineer individually, developing both their technical depth and customer-facing skills.
• Partner with Sales leadership on prioritization, translating commercial context into clear focus for the team while trusting your engineers to run their own work.
• Serve as the voice of the customer inside Ezurio.
• Aggregate feedback from direct customer interactions and your team's hands-on experience, and turn it into actionable input for Product Management and R&D.
• Build and maintain strong working relationships with R&D so the team has a fast lane to engineering when customer situations require it.
• Lend your presence to the most critical and complex customer escalations.

Manager, Field Applications Engineering

• Perform timely and accurate preventative maintenance of medical equipment
• Troubleshooting, service repairs, and installations of moderate complexity
• Lead communications with customers and serve as escalation point for customer-related concerns
• Own customer issues from dispatch or identification of issue to resolution
• Engage with team members for appropriate solutions for the customer
• Maintenance and service repair needs on designated equipment
• Maintain customer relationships and communications for satisfaction

• Travel extensively to repair, maintain and start-up specified Bartelt Packaging equipment
• Provide a communication link between the customer and the Company
• Installation, integration, repair and troubleshooting of flexible machinery
• Ensure established inspection, testing, quality and operating specifications are met
• Direct and oversee customer’s personnel during plant machinery installations and integrations or servicing
• May provide on-site customizing of machine programs
• Maintain a 24-hour on-call status and provide customer technical telephone support
• Provide factory floor support when not providing customer field service support/travel
• Provide customer training regarding the operation & service of machinery
• Assist customers with aftermarket parts needs while in the field

Field Service Technician – Cincinnati/Columbus, OH

• Travel extensively to repair, maintain and start-up specified Bartelt Packaging equipment
• Provide a communication link between the customer and the Company
• Installation, integration, repair and troubleshoot flexible machinery
• Ensure all established inspection, testing, quality and operating specifications are met
• Direct and/or oversee customer’s personnel during installations and integrations
• Maintain a 24-hour on-call status and provide customer technical telephone support
• Provide customer training regarding the operation & service of our machinery
• Assist customers with aftermarket parts needs while in the field

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