Field Service Engineer 3

GE HealthCare

Field Service Engineer responsible for advanced troubleshooting, repair, and installations at GE HealthCare. Leading customer communications and resolving technical issues with medical equipment and modalities.

Posted 7/15/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced technical capabilities in imaging modalities, including troubleshooting, repair, and installation, while maintaining strong customer relationships and ensuring compliance with regulatory requirements.

Highest-signal resume keywords

Advanced Technical CapabilitiesTroubleshooting and RepairCustomer CommunicationTeam LeadershipRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Imaging ModalitiesTroubleshootingRepairInstallationTechnical Expertise

Soft Skills

CoachingCustomer SatisfactionTeam Collaboration

Tools & Technologies

Web ApplicationsMicrosoft Suite

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Customer EquipmentField EngineeringEscalation ProcessGrowth StrategiesDeployment Strategies

About the role

Key responsibilities & impact

Perform advanced troubleshooting and repair on customer equipment
Perform installation, validation and maintenance on assigned equipment
Lead, instruct and assist less experienced Field Engineers and provide coaching and feedback to team members
Technical expert for escalations and FMI's for one or more modalities
Lead communications with customers and serve as escalation point for customer related concerns, including installations
Own customer issues from dispatch or identification of issue to resolution
Proactively engage with other team members to ensure appropriate solution for the customer
Co-lead regular team or modality meetings as required
Assist Area Service Leader in creating growth and/or deployment strategies
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
May include application training of clinical or scientific staff on designated equipment

Requirements

What you’ll need

Associate degree in related field or equivalent military education and 6 years of experience servicing electronic equipment
High school diploma/GED and 8 years of relevant experience
Advanced technical capabilities in imaging modalities including troubleshooting, repair and installation
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. is required.

Benefits

Comp & perks

Professional development
Competitive compensation