Field Service Engineer

Tosoh Bioscience

Field Service Engineer supporting Tosoh instrumentation and peripherals at customer facilities. Collaborating with the Instrument Service Center and ensuring compliance with company policies and procedures.

Posted 6/30/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide onsite service and telephone support of Tosoh instrumentation and associated peripheral components at customer facilities within a designated geographical area
Provide high level service quality while ensuring compliance with all company policies & procedures
Install, troubleshoot, repair and schedule maintenance on Tosoh instruments
Complete all administrative responsibilities in a timely and accurate manner as required by company policy or as directed by management
Responsible for the organization, management and control of trunk stock parts inventory
Collaborate with Instrument Service Center (ISC) personnel in remanufacturing of Tosoh instruments
Perform other duties as prescribed by service management

Requirements

What you’ll need

A minimum of two years field service support of medical equipment or equivalent experience
An associate degree in electronics, military technical training, or equivalent education
Must have and maintain valid US drivers license and acceptable driving record
Must be proficient in Windows 7/8/10 operating software and Microsoft Office; ability to learn and become proficient in other software programs as required
Must be able to read and interpret electronic schematics, fluidic diagrams and mechanical drawings
Experience using a digital multimeter, have basic electronic soldering skills, and other general electronic technician competencies
Solid verbal and written communications skills
Good organizational skills and attention to detail in order to maintain all documentation at the highest levels of accuracy using good documentation practices
Excellent customer service and problem-solving skills to understand, follow through, and resolve instrument issues and the needs of Tosoh Bioscience customers
Must be willing to travel overnight and by air as business requires, up to 65% of the time
Must have the ability to define problems, collect data, establish fact(s) and draw valid conclusions.

Benefits

Comp & perks

Up to 75% travel
Work in a biohazard environment
Drug, background, and health screening compliance required

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TroubleshootingRepairMaintenanceDigital Multimeter UsageBasic Electronic SolderingDocumentation PracticesFluidic DiagramsMechanical DrawingsAdministrative ResponsibilitiesInventory Management

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsAttention to DetailProblem-Solving Skills

Certifications

Valid US Driver's License