Tosoh Bioscience

Operations

• Provide service to Tosoh Bioscience, Inc. customers including clinics, doctor's offices, hospitals, universities, and industrial facilities throughout the United States.
• Utilize in-depth knowledge of company products in order to receive and process customer inquiries and orders and maintain customer files.
• Answer customer inquiries concerning product availability, price, shipping, returns or other topics.
• Enter customer orders received via phone, fax, or electronically into MAS500, Sage, Salesforce, and EDI.
• Resolve customer complaints, process special orders, and process customer returns.
• Process customer requests for Certificates of Analysis or Material Safety Data Sheets.
• Follow up with customers and suppliers concerning order status or other inquiries.
• Generate Warehouse Pick Lists, and Other Reports.
• Check orders for accuracy.
• Process customer credit card payments.
• Back up other areas as needed.
• Maintain both electronic and paper customer records according to established procedures.
• Receive, file and maintain MSDS, Certificate of Analysis files for products, and other documents as required.

Operations Specialist – Bilingual

Field Engineer

• Provide onsite service and telephone support of Tosoh instrumentation and associated peripheral components at customer facilities within a designated geographical area
• Provide high level service quality while ensuring compliance with all company policies & procedures
• Install, troubleshoot, repair and schedule maintenance on Tosoh instruments
• Complete all administrative responsibilities in a timely and accurate manner as required by company policy or as directed by management
• Responsible for the organization, management and control of trunk stock parts inventory
• Collaborate with Instrument Service Center (ISC) personnel in remanufacturing of Tosoh instruments
• Perform other duties as prescribed by service management

Field Service Engineer

Marketing

• Collaborate with others to uncover insights that support the development and execution of marketing and branding strategies for existing and new products
• Support marketing goals related to market share and profitability of products & services.
• Support and execute marketing plans and programs, both short and long-range, to support the profit growth and expansion of Company products & services.
• Conduct research, analyze and monitor financial technological, and demographic factors so that market opportunities may be capitalized on and the effect of competitive activity may be minimized.
• Coordinate the organization’s advertising and promotion activities in all forms.
• Develops the training and promotional tools that Salesforce needs to sell new products and combat competitive forces against existing customers.
• In cooperation with members of leadership in Quality and Regulatory, ensures that all labelling meets regulatory requirements in the America’s.
• Analyze profit / loss ratio and share of market performance in relation to pre-set standards and to general and specific trends within the industry and the economy.
• Track and manage marketing activities within established budgets, ensuring cost-effective execution and recommending adjustments as needed.
• Monitor market reactions to promotional programs; merchandising policy, product packaging and formulation and suggest adjustments to improve effectiveness.
• Provide input on process improvement within marketing group to enhance the effective fulfillment of objectives to market needs.
• Conducts marketing surveys of current and new product concepts.
• Prepare and distribute marketing activity reports.
• In cooperation with members of leadership in Quality and Regulatory, manages the regulatory activities of the product management group during regulatory submissions (i.e., specification development and/or review, gap analysis of data received from Tosoh Bioscience Japan (TBJ), protocol development as needed for additional data collection, data review for accuracy, technical interface with FDA verbal and written as needed.
• In cooperation with members of leadership in Quality and Regulatory, manages the compliance activities to meet FDA requirements according to 21 CFR 820 and ISO 13485 as per Tosoh procedures.

Operations Specialist – Bilingual

Field Service Engineer

Marketing Manager