Operations Specialist – Bilingual

Tosoh Bioscience

Operations Specialist providing customer support services for Tosoh Bioscience, Inc. Engaging with customers and processing orders while ensuring effective communication in Spanish and English.

Posted 7/28/2026full-timeGrove City • Ohio • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support within the life sciences sector, with a strong focus on accuracy, quality service, and effective communication. Proficient in managing customer inquiries, processing orders, and maintaining detailed records in compliance with established procedures.

Highest-signal resume keywords

Bilingual In Spanish And EnglishCustomer Support ExperienceKnowledge Of Tosoh Bioscience ProductsProficient In Microsoft OfficeProblem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingCustomer Inquiry ManagementData EntryCertificate Of Analysis ProcessingMaterial Safety Data Sheet Management

Soft Skills

Communication SkillsOrganizational SkillsTime Management SkillsProfessional Interaction

Tools & Technologies

MAS500SageSalesforceEDI

Industry Keywords

Life Science ProductsMedical ProductsPharmacy ProductsCustomer ServiceQuality Assurance

About the role

Key responsibilities & impact

Provide service to Tosoh Bioscience, Inc. customers including clinics, doctor's offices, hospitals, universities, and industrial facilities throughout the United States.
Utilize in-depth knowledge of company products in order to receive and process customer inquiries and orders and maintain customer files.
Answer customer inquiries concerning product availability, price, shipping, returns or other topics.
Enter customer orders received via phone, fax, or electronically into MAS500, Sage, Salesforce, and EDI.
Resolve customer complaints, process special orders, and process customer returns.
Process customer requests for Certificates of Analysis or Material Safety Data Sheets.
Follow up with customers and suppliers concerning order status or other inquiries.
Generate Warehouse Pick Lists, and Other Reports.
Check orders for accuracy.
Process customer credit card payments.
Back up other areas as needed.
Maintain both electronic and paper customer records according to established procedures.
Receive, file and maintain MSDS, Certificate of Analysis files for products, and other documents as required.

Requirements

What you’ll need

Must be able to read, write, and fluently speak/interpret between Spanish and English.
At least one year of experience working in industrial customer support.
Commitment to quality, accuracy, and service.
Basic computer skills and demonstrated experience with Microsoft Office software and email applications.
Working knowledge of Tosoh Bioscience, Inc. products.
Working knowledge of life science, medical, and pharmacy related products.
Ability to interact in a highly professional and effective manner with customers and coworkers from all areas of Tosoh Bioscience, Inc.
Highly effective problem solving, communication, organizational, and time management skills.

Benefits

Comp & perks

Health insurance
Professional development opportunities