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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and servicing injection molding machines, with a strong focus on mechanical, hydraulic, and electrical systems. Capable of providing customer training and support while ensuring safety and operational efficiency.
Highest-signal resume keywords
Injection Molding TroubleshootingElectrical And Mechanical Systems KnowledgeCustomer Training And SupportMicroprocessor ProgrammingFamiliarity With ENGEL Machines
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Injection Molding ProcessingBlueprints And Schematics InterpretationTroubleshooting Mechanical SystemsHydraulic System KnowledgePneumatic System KnowledgeElectrical System KnowledgeSoftware InstallationHardware InstallationSystematic Problem SolvingKnowledge Of Common Materials
Soft Skills
Excellent Communication SkillsInterpersonal SkillsCustomer Service OrientationTeam PlayerPositive Attitude
Certifications & Qualifications
High School DiplomaAssociates Or Bachelors Degree PreferredValid PassportDrivers License In Good Standing
Industry Keywords
Injection Molding MachinesService TechnicianField Service EngineerSafety ChecksCustomer SupportParts ManagementTraining InstructorsENGEL Machines And Robots
About the role
Key responsibilities & impact- Perform work remotely at customer sites; installing and servicing equipment while providing customer training and support
- Troubleshoots and repairs injection molding machines and robots, conducting tests and inspections on mechanical, hydraulic, pneumatic, electrical, and electronic or software components
- Performs software and hardware installations
- Conducts all safety checks on equipment
- Educates customers on equipment and instructs on proper operation
- Manages resolution of customer issues, including ordering and installation of replacement parts as necessary
- Develops organized approach to solving machine problems and repairs/replaces parts as required
- Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems
- Communicates with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field
- Provides written reports on a regular basis to the Service Manager
Requirements
What you’ll need- High School Diploma required
- Associates or Bachelors degree preferred
- 5+ years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
- Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
- Experience with injection molding machines
- Well-rounded skill set in electrical, mechanical, hydraulic, computer
- Ability to provide basic training for customers and employees
- Knowledge and understanding of injection molding process
- Ability to troubleshoot problems systematically
- Knowledge of microprocessor programming
- Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
- Excellent communication and interpersonal skills and strong customer service orientation
- Tact and diplomacy
- Dedicated team player with a positive attitude
- Familiarity with ENGEL machines and robots is preferred
- Must have a valid Passport
- Drivers license in good standing that includes REAL-ID
Benefits
Comp & perks- health, dental and vision insurance upon first day of hire
- 401k with match
- over 3 weeks PTO
- employer paid life insurance
- long and short-term disability
- employee-centric environment
- comprehensive vehicle program (monthly stipend + mileage reimbursement)
- $75 per diem when traveling on the road
- tool reimbursement
- cell phone
- laptop
- only occasional voluntary travel on weekends