Customer Support

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Responsible for approx. $3M in yearly revenue through patients graduating onto commercial product as well as internal team budgets to achieve financial targets.
• Develop regional business plans, validate metrics, identify leading/lagging indicators and action plans to achieve business targets.
• Communicate effectively, demonstrate the ability to cascade messaging in a clear, concise, and timely manner.
• Support Change Management principles through the ability to pull through key themes through all activities.
• Strategic accountability for territories and act as thought partner for overall Division manager in determining strategies to achieve targets.
• Asses environmental signals, and potential impact to strategy, recommend mitigation plans.
• Partner with external stakeholders to represent PS in cross-functional strategic and tactical planning meetings, and initiatives and promotes cross-functional alignment of objectives, strategies, and tactics.
• Understand nuances of performance management and execute sound business judgment.
• Effective management of employee relations issues.

Senior Supervisor, Customer Support – Specialty

• Responsible for customer communication, relationships, and account transactional management for OEM production programs.
• Serves as the primary link between the customer and the Product Line Manager to ensure communication of status and potential problem areas while advising on how to mitigate those concerns.
• Primary focus on completing "heavy" daily administration duties of processing returns, completing pack slips, inputting customer demand via ERP (Epicor),etc...for assigned customers.
• Primary point of contact with customers, acts as voice of the customer within the organization.
• Manages relationships with the customer base, fostering an environment where complex problems are solved in a manner that instills trust and respect for all parties.
• Responsible for establishing and maintaining contractual adherence & commercial relationships with customers. Communicates and drives requirement adherence within the organization.
• Accountable for quality and delivery as it relates to assigned customer base and agreed to production purchase orders.
• Assists in developing shop priorities based on customer requirements by effectively coordinating with the planning department.
• Tracks, monitors, and reports program performance using account management tools.
• Develops and executes an effective strategic plan to manage customer relationships.
• Responsible for accurately identifying customer demand for long-term forecasting and SIOP business planning.
• Furnishes advice, counsel, and general staff support to all departments in relation to program management.
• Contributes to team effort by maintaining a positive outlook.
• Complies with all company policies and procedures, including safety requirements.

Customer Support Manager II

• Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.
• Accurately documents inquiries.
• Initiate or process adjustments or performs other research as needed to resolve inquiries.
• Coordinates with other departments to resolve problems.
• Responds to, research and/or assists with priority inquiries and special projects as required by management.
• Provide feedback to management regarding customer problems, questions, and needs.
• Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
• Follows through on complaints until resolved or reports to management as needed.
• Maintain basic knowledge of quality work instructions and company policies.
• Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
• Maintains all departmental productivity, quality, and timeliness standards.
• Identify and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Customer Service Advocate I

• Supports the development and maintenance of financial crimes owned policies and standards
• Assists in the production of independent financial crimes risk management reporting
• Assists in the monitoring of changes in regulations applicable to Global Financial Crimes
• Contributes to risk coverage plans, executes independent risk monitoring, testing, and risk assessments
• Assists in the identification, aggregation, reporting, and escalation of remediation and thematic analysis

GFC Support Specialist

• Lead global CX initiatives for Cat Rental & Used, including customer onboarding, aligned to enterprise KPIs.
• Translate VOC insights into action through dealer recommendations, training, and customer experience improvements.
• Support execution of the Used Customer Growth Strategy across demand generation, buying journey, and onboarding priorities.
• Partner with Cat Digital to enhance customer insights, dashboards, surveys, and digital feedback tools.
• Advise dealers and regional teams using customer insights and performance data to drive growth and improve experience.
• Deliver CX enablement and training programs, including VOC training, customer modules, and onboarding resources.
• Serve as the primary CX liaison to Cat Financial across key customer programs and initiatives.
• Track and support CX performance metrics, including Customer Ease and Customer Satisfaction (CSAT).
• Collaborate with Marketing and Brand teams to strengthen the Cat Rentals brand experience across touchpoints.
• Monitor customer insights tools and customer-facing programs to identify optimization opportunities.

Senior Customer Experience Consultant

• You will serve as the first line of defense for all inbound support tickets regarding commercial insurance.
• You’ll collaborate closely with Risk & Compliance Teams by identifying trends, escalating reviews, and processing documents with clear, contextual summaries.
• You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks around insurance risk tiers and taxonomy.
• You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides to help empower both internal users and customers with self-service solutions.
• You'll be a true startup generalist, embracing diverse responsibilities and projects, while working independently in a remote environment.

Insurance Support Specialist

• responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
• Analyzes problems and provides information/solutions
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
• Thoroughly documents inquiry outcomes for accurate tracking and analysis
• Develops and maintains positive customer relations and coordinates with various functions within the company
• Researches and analyzes data to address operational challenges and customer service issues
• Provides external and internal customers with requested information
• Receives and places follow-up telephone calls / e-mails to answer customer questions
• Outbound calls are conducted in the ZipDrug business area
• Seeks, understands and responds to the needs and expectations of internal and external customers
• Expected to have the ability to multi-task

Community Pharmacy Outbound Customer Care Representative II

• Investigate, triage, and resolve customer-reported issues across Electric's SaaS platform and desktop applications
• Handle a high volume of concurrent cases with disciplined follow-up
• Reproduce and document product bugs with enough technical detail
• Evaluate browser console logs, network requests, and application errors
• Escalate complex or unresolvable issues to Senior Specialists or Engineering
• Complete technical tasks submitted by Customer Success Managers
• Contribute to internal and external knowledge base articles
• Identify and surface patterns in customer issues to Support leadership
• Work across teams — CS, Product, Engineering

Senior Product Support Specialist

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Customer Service – Temporary

• Drives strategic, technical and complex adoption strategies across large, strategic customer segments
• Regularly leads customized technical enablement initiatives such as executive briefings
• Acts as a trusted advisor to senior customer leaders
• Oversees TAP execution and integration across multiple teams
• Demonstrates deep knowledge across several products in a secondary architecture
• Runs adoption business reviews and updates TAPs
• Partners with Sales and CX leadership to co-create adoption journeys

Customer Experience Specialist, Customer Success – Splunk

• Drives strategic, technical and complex adoption strategies across large, strategic customer segments, managing high-complexity enterprise deployments where AI-analytics inform both planning and execution
• Regularly leads customized technical enablement initiatives such as executive briefings, architecture-specific workshops, and cross-functional onboarding programs
• Acts as a trusted advisor to senior customer leaders, helping them align Cisco technologies with long-term business outcomes
• Oversees TAP execution and integration across multiple teams, ensuring adoption plans are integrated with broader account strategies and lifecycle motions
• Demonstrates deep knowledge across several products in a secondary architecture
• Runs adoption business reviews (state of usage, blockers, market trends) and updates TAPs, integrating AI analytics to highlight trends and forecast needs
• Partners with Sales and CX leadership to co-create adoption journeys for high-value accounts, ensuring alignment with renewal and expansion goals
• Manages adoption across multiple stakeholders and teams, ensuring consistency and quality of customer experience
• Communicates complex details in meetings or workshops, tailoring content for varied audiences to achieve clear understanding
• Participates in events like roadshows or technical sessions, using advanced setups to demonstrate solutions and follow through on action items
• Designs and leads 1:many series; measures reach and impact
• Leads technical strategy across customer success programs, aligning product capabilities and architecture choices with lifecycle delivery and business outcomes; explains trade‑offs to stakeholders
• Integrates advanced telemetry and AI models, designs and runs complex labs (multi‑domain, multi‑site) to de‑risk deployments; documents “known good” patterns; adapts them dynamically to address specific customer technical challenges
• Acts as Technology Evangelist, turns field signals into product improvements, owns some high‑value asks, builds the case, and follows through to resolution, collaborating with other Cisco teams on service enhancements and adoption strategies
• Sets vision and direction for customer success programs across multiple teams or regions, integrating AI-driven productivity insights to accelerate results
• Leads cross-functional initiatives to scale best practices globally and improve customer outcomes
• Mentors senior IC talent, team leads, and managers, providing guidance on complex customer situations and organizational strategy
• Represents CSS community and interests in planning and decision-making forums

Customer Experience Success Specialist – Splunk

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Chat & Community Support Specialist

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Customer Care Agent

• Promote ACG products and services
• Promote customer satisfaction and participate in office events
• Greet customers and provide servicing their needs
• Provide sales and support services to members including travel and insurance products
• Generate leads and update members on specials
• Provide cashiering services including processing payments
• Resolve member/customer complaints
• Provide administrative support during peak periods
• Conduct outbound promotional calls for products
• Other duties as assigned

Branch Customer Service and Sales

• Provide ongoing support to internal teammates and external commercial clients for Wholesale Payments products and services.
• Ensure telephone and email guidance and assistance is given to maximize efficiency and utilize all available resources.
• Respond to and resolve general technical issues.
• Research general service issues and ensures metrics and key indicators are met or exceeded.
• Document all client interactions in an accurate and timely manner.
• Identify opportunities to engage internal teammates to provide value-added solutions.
• Maintain a basic working knowledge of Wholesale Payments Services/Products.
• Provide distinctive and successful client experiences by building strong professional working relationships.

Client Support Specialist

• Supports new hires with ongoing training including advanced product and process knowledge, telephony soft-skills, and new software adaptation and proficiency.
• Supports the customer care team via multiple channels regarding customer inquiries such as order management, product substitution, returns, and custom bracing through Outlook, eCommerce, and Electronic Data Interchange (EDI), while maintaining On-Time In Full (OTIF) Service Level Agreements (SLA’s).
• Consistently meets or exceeds productivity standards such as overall accuracy, maintaining SLA’s, advanced backorder and backlog order management supporting on time order fulfilment.
• Works as liaison between customer care and other business partners such as production planning, supply chain, logistics, distribution centers, and product management.
• Ensures quality assurance including pricing, approvals, and accuracy while managing customer returns.
• Applies basic understanding of human anatomy to provide quality orthopedic solutions to elevate patient care and ensures product knowledge is up to date.
• Drives process improvement by identifying gaps and collaborating with various departments to deliver a seamless and effortless customer experience.
• Champions the customer’s experience by managing urgent issues and offering tailored solutions.
• Attends annual required Health Insurance Portability and Accountability Act (HIPAA) training and maintains strict compliance with the healthcare privacy code.
• Manages special projects and assignments provided by the leadership team in support of the department and company goals effectively and efficiently.
• Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Responsible for being accountable and committed to demonstrating Breg’s cultural beliefs and achieving the key results of the company.
• Responsible for promoting Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition.
• The performance of the position is aligned with the culture of commitment and accountability, following the steps of: See it, Own it, Solve it, and Do it.
• Collaborate with cross-functional teams to drive excellence in patient care and business solutions.

Senior Customer Care Representative

• Identify opportunity for process improvements within the customer service functional area.
• Review and analyze basic or tactical assignments related to Customer Service deliverables, prepare marketing proposals, and assist with special projects relating to product conversions and new product development.
• Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing expertise in the policies, procedures, and compliance requirements.
• Provide information to functional colleagues, internal partners, and stakeholders, including internal or external customers.
• Proactively manage your own queue of Add Locations requests for internal Sales and Sales Support people for Wells Fargo Merchants.
• Utilize analytical thinking to evaluate submissions and ensure clear direction prior to managing the data entry process for onboarding a new MID.

Business Relationship Support Representative – Merchant Services Onboarding Operations

• Support the Financial Intelligence Unit (FIU) in BSA/AML operational and compliance efforts
• Review, analyze and interpret complex cases and data sets
• Design reports and develop analysis capabilities
• Plan and develop test plans for internal FIU departments
• Make recommendations and ensure follow-up
• Organize high priority projects including vendor/contract management
• Manage operational elements of assigned programs/projects
• Participate in BSA/AML training
• Identify key risks and control points

Financial Crimes Support Specialist II

• Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.
• Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.
• Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.
• Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.
• Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.
• Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.
• Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.

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