Customer Support

• Deliver high-quality, customer-centric support via phone, email, and in-person inquiries in a multi-channel contact center.
• Research and resolve customer questions, maintain accurate contact logs, and serve as the primary front-desk receptionist.
• Provide administrative support to staff and volunteers, including producing recruitment, event, and training materials (flyers, booklets, certificates) that align with Girl Scout style guidelines; manage mailroom/copier operations, track and order supplies, and handle confidential communications.
• Assist with requested website updates and maintain an accurate, up-to-date online council calendar for events and training notices.
• Standardize, update, and archive numbered forms, as well as build, manage, and process online and paper surveys.
• Maintain accurate database records for camp, membership, troop, and training registrations; process payments, financial assistance, "cookie dough," campership paperwork, and property reservations.
• Oversee event and training product set-ups, process Highest Awards (Gold, Silver, and Bronze), and coordinate with teams to prepare confirmation packets for events and adult training.
• Manage volunteer training records and assist with volunteer certification processes (including CPR and Archery supplies and cards).
• Perform other duties as assigned.

Customer Care Specialist

• The STAR Specialist provides support to recipients enrolled in the Trillium Support Transition and Reentry (STAR) program.
• STAR provides care coordination pre-release and post-release until the individual moves to ongoing Care Management services and supports.
• The STAR Specialist educates members and guardians throughout the transition process about how to effectively navigate the criminal justice system, behavioral, physical and social services systems and about the existence of community-based services and supports.
• This individual will work with community resources and services to meet the identified needs for recipients who are transitioning back to the community and address specific barriers to reentry which may include access to insurance, disability benefits, transportation, food, clothing, and a safe place to live.
• Ensure that recipients are well connected and provide a warm hand off to identify needed treatment and support.
• Meet with Justice Involved members in-person in Correctional Facilities and in-person in the community to facilitate care management activities.
• Engage members who meet criteria for Transitions to Community Living (TCL) special needs population to provide education about permanent supportive housing, supports, services, and other community resources.
• Assist with transition planning and ensure delivery in the most effective manner with a focus on optimal quality outcomes.
• Utilize person centered planning methods/strategies to gather information, to get to know the members and legally responsible persons to adequately address specific needs of the individual.

Support Transition and Reentry Specialist

• Manage correspondence with clients, 90% via email, 10% phone; triage, troubleshoot, and resolve client issues regarding platform navigation, account access, and questions
• Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams
• Identify recurring client pain points and proactively address, including but not limited to, updating client-facing FAQs and internal resource guides
• Intake and review membership and account set-up applications, including receiving applications, checking them for accuracy, following up on any missing information, and processing account set-up once the application has been verified
• Troubleshoot system issues (Salesforce, HubSpot) when features aren't working as expected, identifying the root cause and working toward a fix or improvement
• Maintain and update records in Salesforce/HubSpot to ensure information is accurate
• Create and analyze membership reports
• Proof outbound communications to ensure flawless formatting and compliance with brand standards

Client Support Specialist

• Serving as the primary partner for relationship management teams in the management of their portfolio
• Working with internal partners to support sales processes, portfolio management, and risk mitigation
• Supporting the achievement of team or market goals in client delight and retention, risk mitigation, new client acquisition, and client relationship deepening
• Leading core sales routines and analytics
• Coordinates sales process activities including developing contact strategies, planning for client meetings, creating presentation materials, tracking action plans, and working with solutions partners
• Leverages analytics and sales tools to gather research on industries, clients, and prospects to help client teams build existing and prospective relationships
• Conducts proactive analytic activities, leveraging sales tools and dashboards to assist in enhancing existing relationships, and identifying opportunities for deepening client relationships
• Leads market-level sales analytics to grow revenue, deepen client relationships, and facilitate digital adoption
• Owns, ensures, and manages accuracy of information within the client relationship management system
• Manages risk activities and serves as the point of contact for escalations related to fraud, exception wires, uncollected funds, and timely remediation of overdrafts
• Meets all sales and service needs of existing and potential customers in accordance with bank goals to attain growth, profitability, and customer satisfaction

Commercial Support Specialist – Sales

• Serve as the direct supervisor of the CS Leads and CSRs on your team
• Provide day-to-day support, subject matter expertise, and coaching for CSRs
• Drive productivity through contact prioritization via queue management and adherence monitoring
• Work with the CS Leads to check in with each team member at the start of each shift
• Stay present and available for the broader Customer Service team
• Host regular one-on-one meetings with team members to review weekly performance and provide coaching
• Ensure that CS Leads and CSRs actively adhere to their schedules
• Complete project work, such as Promo Code requests, financial transactions, and vendor communications
• Stay up-to-date on Minted products, services, and policy details
• Promote and build a positive and friendly environment supporting good morale and cooperation
• Collaborate with cross-functional team members and leaders from other customer-facing teams
• Build close partnerships with leaders at Minted’s global sites
• Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience
• Produce a Weekly Business Review that outlines the performance of your team

Seasonal Customer Service Team Supervisor

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
• Answer customer phone calls, capturing the conversation in a customer case
• Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
• Collaborate with all AMA teams to help solve customer challenges
• Help our members and customers with their inquiries about membership, events, publications, and issues.
• Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
• Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
• Provide excellent customer service to members and customers over the phone, email, or chat.
• Help customers have an amazing experience when reaching out to us.
• Ability to notice trends with issues so they can quickly be reported and addressed.
• Completing other special projects as assigned.

Customer Service Specialist – Temp to Hire

• Handle client's customer service, technical support, billing, retention and product related inquiries with empathy and patience
• Ask probing questions and use critical thinking to determine root cause of the issue
• Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps
• Compose professionally written emails and follow proper escalation procedures
• Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools

Customer Care Team Member

• Provide guidance and support to the PDM Unit.
• Process daily provider data.
• Monitor the Provider Enrollment File (PEF).
• Conduct crosswalk analyses between the Provider Electronic Data (PED), PEF, NC Tracks, and other state systems.
• Reconcile data inaccuracies.
• Map provider data and identify trends and patterns.
• Audit data and adhere to reporting requirements.
• Conduct provider outreach and technical assistance.
• Prepare, process, and review oral and written material.
• Review provider data information received on the Provider Enrollment File (PEF) for accuracy and completeness and make corrections as required.

Provider Data Management Support Specialist

• Taking inbound or making outbound calls.
• Helping others and finding solutions.
• Working within a diverse team in an inclusive culture.
• Staying busy working at a fast pace.

Customer Service Representative

• Currently hiring in the following States: Indiana, North Carolina, Nevada, Tennessee, and Texas
• We are looking for self-motivated, professional, upbeat, friendly individuals to join our high call volume environment.
• Enjoy taking inbound or making outbound calls
• Enjoy helping others and finding solutions
• Passionate about learning new things
• Thrive working within a diverse team in an inclusive culture
• Enjoy staying busy working at a fast pace.

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

• Lead the product marketing vision and narrative for Cisco IQ
• Represent product marketing in executive and industry settings
• Define and champion GTM frameworks and best practices
• Develop and implement comprehensive GTM plans for Cisco IQ
• Define and evolve the narrative for Cisco IQ
• Scale best practices cross-portfolio and tie field readiness to revenue outcomes
• Guide large-scale investment decisions and influence product roadmaps
• Provide value proposition and technical thought leadership that aligns with the product roadmap

Customer Experience, Product Marketing Manager

• Manage inbound client calls regarding payments, cancellations, policy changes, coverage questions, and general service needs
• Maintain calm, confident, and friendly communication while multitasking across several systems and screens
• Identify opportunities to deepen client relationships or support revenue retention by recognizing unmet needs or coverage gaps
• Ability to address concerns, overcome objections, and present solutions or alternatives
• Enter accurate information and process updates in real time during client calls
• Process endorsements, audits, and other policy modifications
• Perform additional duties as assigned

Customer Service Specialist – Personal Lines

• The Peer Support Specialist will provide guidance and support to individuals struggling with substance abuse, psychological trauma and /or mental health issues.
• This position assists in implementing/creating a recovery environment and acts as an advocate for the needs and rights of the client.
• This position will assist Community Paramedics, Case Managers, Substance Use Disorder Counselors or Mental Health staff with getting the client connected to community resources to ensure continuity of care for their identified needs.
• Respond to overdose calls in Durham County.
• Conduct client outreach and follow-up with the clients in the community.
• Conduct follow-up visits to individuals who have experienced an overdose.
• Meet with clients regularly to provide one-on-one counseling and support.
• Provide individualized harm reduction education and efforts to clients on overdose prevention, use of naloxone, Hepatitis C Virus, STI and HIV risk reduction and safer drug use.
• Arrange medical appointments, monitor client behavior, schedule pro-social activities, and provide client transportation.
• Train individuals on local overdose reversal protocol, offer harm reduction resources, and care options.
• Assist clients with identifying personal strengths to help them reach and maintain recovery goals.
• Model recovery values, attitude, beliefs, and personal action to encourage wellness.
• Teach and promote self-advocacy and empower clients to use their legal rights.
• Provide linkage to community resources. Interact with all public agencies.
• Participate in team meetings and in-person training sessions on best practices in harm reduction and complete ongoing training to maintain certification compliance.
• Maintain and submit required documentation (treatment plans, service notes, etc.).
• Work with community agencies to link clients to wraparound services as needed and complete and submit necessary referral paperwork.
• Collect and maintain up-to-date knowledge of local resources: healthcare, treatment, and social services providers in Durham County.
• Assist in community educational and outreach activities such as overdose recognition and treatment, community naloxone distribution, etc.
• Performs related work as assigned.

Peer Support Specialist – Provisional

• Supports our administrative team - high volume, fast paced.
• Demonstrates strong organizational skills to manage multiple projects/tasks at a time.
• Communicates in a professional and timely manner to develop rapport with both team and end-users.
• Maintains strong working relationships and handles confidential information.
• Takes initiative and makes sound, independent decisions.

Legal Support Specialist – Admin

• Coordinate and facilitate academic functions such as enrollment, onboarding, and advising functions
• Serve as a point of contact for matters relating to these functions
• Work collaboratively across the university to ensure a seamless student experience
• Identify gaps in current processes and recommend/develop new ones
• Serve as liaison between team and project managers
• Develop comprehensive communication plans for various processes

Operations Support Specialist

• Assist the Real Estate Transaction team with deal submissions, including valuations through provided financial models and workflows, ensuring they align with set financial hurdles and transaction guardrails.
• Identify, review, and share supporting documentation, as requested, with transaction appropriate parties.
• Coordinate and manage transaction packages through dissemination, the execution process, and intake, ensuring all necessary documentation is completed accurately. Maintain organized files, databases, checklists, and worklists.
• Collaborate with the division’s Legal department and other cross-functional teams to understand transaction specific drafting, due diligence, and curative needs, such as supporting documentation, slip sheet approvals, or necessary reporting forms. Fulfill such needs as required.
• Communicate effectively with internal teams, vendors, lessors, sellers, banks, attorneys, transaction related parties, and other institutions to procure necessary approvals and documents.
• Monitor transactions and critical dates, including those relating to 1031 exchanges, rights of firsts refusal, hard closes, business as usual cycle times, diligence forecasts, and closing forecasts. Provide timely updates on transaction progress to relevant parties.
• Manage, lead, or assist with the transaction funding process.
• Audit, review, and process vendor invoices, consistent with service agreement payment terms.
• Identify opportunities to streamline transaction processes and propose improvements to enhance efficiencies and accuracy.
• Other duties as assigned.

Owner Support Specialist

• Handle escalated calls regarding customer service and technical support for product-related inquiries with empathy and patience.
• Acquire customer and issue-related information to input into the CRM database.
• Ask probing questions and use critical thinking to determine the root cause of an issue.
• After identifying the issue, utilize all appropriate troubleshooting steps to resolve the issue.
• Work as a consultative partner to your customer, building rapport and providing direction.
• Provide optimal customer experience by effectively resolving customer issues in a timely manner.
• Clearly document the caller’s inquiry, troubleshooting steps taken, and resolution
• Compose professionally written emails and responses for digital channels.
• Professionally and effectively defuse difficult situations over the phone and other support channels.

Tier 2 Customer Care Team Member

• Ensure quality customer service by interpreting phone calls for personal and commercial lines insureds and claimants.
• Translate and transcribe documents and recordings accurately.
• Translate verbally phone conversations and rewrite documents in both English and Spanish.
• Participate on phone calls between Sentry and Claimants.
• Interpret various dialect meanings while translating verbally or in written form.
• Provide translation services to all Sentry offices.
• Translate a high volume of calls daily.
• Provide a high quality of customer service for internal and external customers.

Customer Service Representative, Translator

• Provide white glove service to assigned clients by understanding their business and communication preferences
• Listen, analyze and resolve assigned client inquiries
• Leverage Wholesale Payments knowledge and expertise to resolve complex client requests
• Be the subject matter expert on departmental software systems
• Routine tasks include managing queues for service requests, supporting internal inquiries, and ensuring adherence to service level agreements
• Maintain strong relationships with stakeholders for feedback and improvements

Customer Support jobs in North Carolina

See all jobs on JobTailor

Customer Care Specialist

Support Transition and Reentry Specialist

Client Support Specialist

Commercial Support Specialist – Sales

Seasonal Customer Service Team Supervisor

Customer Service Specialist – Temp to Hire

Customer Care Team Member

Provider Data Management Support Specialist

Customer Service Representative

Customer Service Representative

Bilingual Customer Service, Spanish-English

Customer Experience, Product Marketing Manager

Customer Service Specialist – Personal Lines

Peer Support Specialist – Provisional

Legal Support Specialist – Admin

Operations Support Specialist

Owner Support Specialist

Tier 2 Customer Care Team Member

Customer Service Representative, Translator

Wholesale Payments Support Specialist