Customer Care Specialist

Girl Scouts - North Carolina Coastal Pines

Customer Care Specialist providing administrative support and customer service for Girl Scouts. Managing volunteer records, events, and program materials while ensuring a high standard of service.

Posted 7/24/2026full-timeRaleigh • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage multiple tasks effectively while maintaining confidentiality. Proficient in administrative support, data entry, and Microsoft Office Suite, particularly Excel, with a commitment to diversity and inclusion initiatives.

Highest-signal resume keywords

Customer ServiceMicrosoft Office SuiteData EntryAdministrative SupportConfidentiality

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryMicrosoft ExcelAdobeEvent CoordinationDatabase Management

Soft Skills

Excellent CommunicationAttention to DetailOrganizational SkillsTeam PlayerPlanning and Prioritization

Tools & Technologies

Microsoft Office SuiteAdobe

Certifications & Qualifications

GSUSA MembershipCPR Certification

Industry Keywords

Customer-Centric SupportVolunteer ManagementDiversity, Equity, Inclusion, BelongingEvent ManagementTraining Materials

About the role

Key responsibilities & impact

Deliver high-quality, customer-centric support via phone, email, and in-person inquiries in a multi-channel contact center.
Research and resolve customer questions, maintain accurate contact logs, and serve as the primary front-desk receptionist.
Provide administrative support to staff and volunteers, including producing recruitment, event, and training materials (flyers, booklets, certificates) that align with Girl Scout style guidelines; manage mailroom/copier operations, track and order supplies, and handle confidential communications.
Assist with requested website updates and maintain an accurate, up-to-date online council calendar for events and training notices.
Standardize, update, and archive numbered forms, as well as build, manage, and process online and paper surveys.
Maintain accurate database records for camp, membership, troop, and training registrations; process payments, financial assistance, "cookie dough," campership paperwork, and property reservations.
Oversee event and training product set-ups, process Highest Awards (Gold, Silver, and Bronze), and coordinate with teams to prepare confirmation packets for events and adult training.
Manage volunteer training records and assist with volunteer certification processes (including CPR and Archery supplies and cards).
Perform other duties as assigned.

Requirements

What you’ll need

Minimum High School diploma or equivalent.
Three to five years of previous office experience.
Knowledge of Microsoft Office Suite with strong Excel skills.
Experience in Adobe.
Strong data entry skills.
Excellent written and verbal communication skills with exceptional attention to detail.
The ability to plan, organize, and prioritize workload, while managing multiple deadlines.
Outstanding customer service.
Ability to work as a team player.
Demonstrated ability to maintain confidentiality.
Commitment to GSNCCP and GSUSA Diversity, Equity, Inclusion, Belonging, and Racial Justice (DEIB/RJ) initiatives.
Must be willing to obtain a GSUSA membership upon hire and renew annually.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Girl Scouts - North Carolina Coastal Pines Website LinkedIn All Job Openings 51 - 200 employees 🤝 Non-profit 📚 Education 🌍 Social Impact Non-profit
Education
Social Impact Girl Scouts - North Carolina Coastal Pines inspires every G. I. R. L. ™ (Go-getter, Innovator, Risk-Taker, Leader) to make a difference and practice a lifetime of leadership. By providing access to countless girl-led experiences, nurturing innovation and making connections, we prepare girls to overcome challenges and advocate for their ideas now and later. Girl Scouts helps girls become a powerful force wherever they go, because girls built of courage, confidence, and character make the world a better place. Customer Care Specialist 🔥 40 minutes ago 🏢🏡 Raleigh – Hybrid 💵 $18 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Deliver high-quality, customer-centric support via phone, email, and in-person inquiries in a multi-channel contact center.
Research and resolve customer questions, maintain accurate contact logs, and serve as the primary front-desk receptionist.
Provide administrative support to staff and volunteers, including producing recruitment, event, and training materials (flyers, booklets, certificates) that align with Girl Scout style guidelines; manage mailroom/copier operations, track and order supplies, and handle confidential communications.
Assist with requested website updates and maintain an accurate, up-to-date online council calendar for events and training notices.
Standardize, update, and archive numbered forms, as well as build, manage, and process online and paper surveys.
Maintain accurate database records for camp, membership, troop, and training registrations; process payments, financial assistance, "cookie dough," campership paperwork, and property reservations.
Oversee event and training product set-ups, process Highest Awards (Gold, Silver, and Bronze), and coordinate with teams to prepare confirmation packets for events and adult training.
Manage volunteer training records and assist with volunteer certification processes (including CPR and Archery supplies and cards).
Perform other duties as assigned. 🎯 Requirements
Minimum High School diploma or equivalent.
Three to five years of previous office experience.
Knowledge of Microsoft Office Suite with strong Excel skills.
Experience in Adobe.
Strong data entry skills.
Excellent written and verbal communication skills with exceptional attention to detail.
The ability to plan, organize, and prioritize workload, while managing multiple deadlines.
Outstanding customer service.
Ability to work as a team player.
Demonstrated ability to maintain confidentiality.
Commitment to GSNCCP and GSUSA Diversity, Equity, Inclusion, Belonging, and Racial Justice (DEIB/RJ) initiatives.
Must be willing to obtain a GSUSA membership upon hire and renew annually. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🕒 March 20 TOPS AND TRENDS, INC 11 - 50 👥 B2C 🤝 Non-profit 🌍 Social Impact Website LinkedIn All Job Openings Customer Service Representative at Tops and Trends providing support to automotive dealerships and retail consumers. Managing customer expectations and coordinating service workflows in a fast-paced environment. 🏢🏡 Raleigh – Hybrid 💵 $16 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs