Girl Scouts - North Carolina Coastal Pines

Community Manager

• Deliver Girl Scout Community Outreach Program opportunities to girls within a specified area.
• Ensure all GSLE registration paperwork is accurately completed and submitted in a timely manner.
• Maintain accurate recordkeeping systems for membership data, program evaluation metrics, and budgets.
• Establish and execute plans under leadership direction to achieve recruitment, re-engagement, and membership development goals.
• Promote and support Council fundraising efforts, including mobilizing participation in the Fall Product and Annual Cookie Sale programs.
• Market program activities and cultivate strong partnerships with community leaders, institutions, business organizations, and volunteers.
• Partner with Membership Directors/Coordinators to transition outreach participants into traditional troops or sustainable program options.
• Ensure completion and timely submission of participant post-assessment surveys and outcome measurements for grant reporting.
• Report on progress toward goals and adjust outreach strategies as needed or directed.
• Actively support council diversity and affirmative action commitments by ensuring equal access and recruitment across all racial/ethnic groups.
• Serve as a professional council representative through positive modeling, problem-solving, and ongoing support for school and community personnel.
• Perform other duties as assigned.

Community Engagement Specialist – Part-Time

Customer Support

• Deliver high-quality, customer-centric support via phone, email, and in-person inquiries in a multi-channel contact center.
• Research and resolve customer questions, maintain accurate contact logs, and serve as the primary front-desk receptionist.
• Provide administrative support to staff and volunteers, including producing recruitment, event, and training materials (flyers, booklets, certificates) that align with Girl Scout style guidelines; manage mailroom/copier operations, track and order supplies, and handle confidential communications.
• Assist with requested website updates and maintain an accurate, up-to-date online council calendar for events and training notices.
• Standardize, update, and archive numbered forms, as well as build, manage, and process online and paper surveys.
• Maintain accurate database records for camp, membership, troop, and training registrations; process payments, financial assistance, "cookie dough," campership paperwork, and property reservations.
• Oversee event and training product set-ups, process Highest Awards (Gold, Silver, and Bronze), and coordinate with teams to prepare confirmation packets for events and adult training.
• Manage volunteer training records and assist with volunteer certification processes (including CPR and Archery supplies and cards).
• Perform other duties as assigned.

Customer Care Specialist

Manager

• Develop and execute tactical outreach, marketing, and re-engagement strategies to meet girl and adult membership goals in assigned territories.
• Build collaborative relationships with community leaders, schools, businesses, and donors to market program opportunities and diversify membership.
• Lead specific membership campaigns and leverage demographic data to identify new growth opportunities.
• Identify, appoint, and evaluate qualified adult volunteers to lead local Girl Scout pathways and troops.
• Ensure volunteer teams have access to current resources, training, conflict-resolution support, and enrichment opportunities to deliver high-quality programming.
• Serve as a lead trainer and mentor to colleagues, assisting in the creation and delivery of staff and volunteer development programs.
• Maintain deep knowledge of GSUSA guidelines, curriculum, and council policies to ensure compliant program delivery.
• Partner with executive leadership on regional council-wide initiatives, fundraising programs (including the Annual Cookie Sale and Fall Product Program), and diverse community outreach.
• Collaborate with internal departments to share resources, track progress against goals, and regularly refine operational strategies.

Membership Manager

Digital Marketing

• Support the execution of digital marketing initiatives across multiple channels, including social media, website, email marketing, paid advertising, and membership recruitment campaigns
• Monitor campaign performance and support A/B testing efforts
• Analyze data and provide actionable insights to improve marketing effectiveness
• Schedule and publish content across all platforms
• Write engaging captions aligned with brand voice
• Monitor community comments/messages and track performance trends
• Develop graphics, flyers, digital ads, and marketing materials using brand templates
• Format content for multiple platforms and assist with photography/video coordination
• Manage editorial calendars and write/publish blog content
• Update landing pages and website content for accuracy
• Assist with launching/monitoring paid advertising campaigns across Google, Meta, and YouTube/OTT
• Run A/B testing on digital ads, email campaigns, and landing pages
• Partner closely with the Membership team to track lead generation
• Compile weekly and monthly performance dashboards and reports

Digital Marketing, Content Specialist

Program Manager

• Support the Senior Product Program Manager with the execution of the Fall Product and Cookie Programs; coordinate with GSUSA vendors to ensure all operations meet brand standards.
• Train and support Troop Fall Product Sale Coordinators, new Troop Cookie Coordinators, and local volunteers through targeted workshops and meetings.
• Secure corporate-level booth locations with local/national partners and manage the approval pipeline for troop-secured booth locations.
• Plan and execute Operation Cookie Drop events, manage the High Achievers Club program, and support Area Coordinators with Service Unit Cookie Rallies.
• Manage the end-to-end participation, training, and support for independent program participants.
• Coordinate the delivery and tracking of cookie cupboard inventory, program supplies, and participant rewards.
• Partner with the Membership team to recruit volunteers, collaborate with Marketing to promote programs, and support overall council fund development goals.

Product Program Manager

• Attend Regional Cookie Manager training in-person in October.
• Conduct training with Area Cookie Coordinators (ACCs) in defined regions between Mid-October and Mid-November following guidelines provided by the Product Sales Department.
• Maintain regular communication and provide ongoing guidance, materials, and support to ACCs and Troop Cookie Coordinators; respond promptly to voicemail and email inquiries.
• Master Smart Cookies software and assist with data management.
• Assist Area Cookie Coordinators in finalizing troop reports, payments, and outstanding debt documentation, and reconciling data in Smart Cookies before exit Meetings.
• Participate in set conference calls with Product Sales Department during Cookie Sale.
• Maintain accurate, detailed records of reimbursable expenses (as identified by Product Sales Department) and submit expense reports to the Director of Product Sales by the 5th of each month.