Customer Support

• Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner
• Resolve customer issues accurately while adhering to company policies and service standards
• Maintain detailed and accurate documentation in tickets and internal systems
• Ensure proper ownership of customer conversations, including follow-ups and handoffs
• Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift)
• Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs
• Contribute to process improvements by identifying recurring issues or inefficiencies

Customer Service Associate

• Review documentation including loan applications, disclosures, and credit evaluations
• Authorise and investigate all credit operations transactions
• Collect and analyse the required information from the customers and businesses
• Review credit operations processes which could be automated or enhanced to improve the customer and business experience

Customer Service – Operations Credit Analyst

• Leading successful customer and business outcomes by making sure that your unit is efficiently planned.
• Focus on optimising capacity and managing operational escalations, disputes and risks.
• Actively review performance targets and drive the team to identify trends and address areas of improvement.
• Oversee process re-engineering and automation initiatives, collaborating with support functions.
• Drive the engagement and development of colleagues, ensuring a plan is in place for training and accreditation.
• Ensure SLAs are achieved, using resources optimally and reducing costs where possible.
• Develop and maintain up-to-date process documents to define KPIs, measurements and reporting of critical MI.

Head of Customer Service & Operations Unit, Director

• Authourising and investigating all transactions
• Collecting and analysing required information from customers and businesses
• Reviewing processes for automation or enhancement

Customer Service – Operations Analyst

• Ensure accuracy, completeness, and compliance with internal and external standards.
• Identify and resolve anomalies using judgement.
• Escalate complex issues to senior team members.

Customer Care Representative

• Provide functional and technical support for NetSuite users across different regions (India, US, Mexico, Europe)
• Assist in the implementation of NetSuite for new projects, modules, and integrations
• Support configuration and customization of NetSuite, including workflows, record types, and data migration
• Analyze and understand business requirements, translating them into effective NetSuite solutions
• Utilize Dell Boomi and other middleware tools to integrate NetSuite with third-party applications
• Design, develop, and maintain integration solutions for NetSuite with external systems (ERP, CRM, E-commerce, etc.)
• In-depth knowledge and experience with Accounts Receivable, Accounts Payable, General Ledger, Inventory Management, Taxation, ARM (Advanced Revenue Management), and Fixed Asset Management modules in NetSuite
• Provide functional expertise in handling financial transactions, tax calculations, inventory tracking, and asset lifecycle management
• Support data migration projects, ensuring accurate data mapping, validation, and loads from legacy systems to NetSuite
• Create and maintain clear and comprehensive functional documentation for configurations, customizations, and processes in NetSuite
• Prepare and deliver training materials for end-users on NetSuite features and best practices
• Debug, review, and ensure compliance of scripts and documentation for various NetSuite modules

NetSuite Functional Support Specialist

• Supervises team members to enhance customer experiences for internal and external clients.
• Focuses on compliance with risk acceptability guidelines and achieving profitable business outcomes.
• Leads team to improve performance and contribute to organizational success.
• Monitors team performance metrics such as customer experience, work quality, and compliance with regulations.
• Creates and implements performance improvement plans tailored to individual team member skills.
• Ensures team members meet individual and collective performance goals.
• Regularly communicates performance metrics to team members and management.
• Engages with customer inquiries as needed.
• Collaborates with other leaders to develop and implement process improvements and special projects.
• Maintains current knowledge of procedures, contractual provisions, and regulatory requirements.
• Participates in professional development through industry-related courses and seminars.
• Advocates for the organization's overall strategy and core values.

Customer Care Supervisor

• Non-voice support team for US Property & Casualty Insurance
• Handles customer and agent inquiries through chat and back-office alert processing
• Does not handle phone or voice interactions
• Assists with moderately complex insurance issues
• Delivers exceptional service while ensuring compliance with legal requirements
• Communicates via chat while navigating multiple internal systems
• Receives and responds to inquiries on insurance matters
• Interacts with customers, agents, and others to resolve issues regarding policy provisions and conditions
• Evaluates and interprets policy information within authority limits
• Accesses account information and communicates effectively
• Utilizes product knowledge and compliance understanding to make recommendations
• Prepares and processes account and policy alerts according to established procedures
• Escalates complex issues for further review
• Documents customer interactions and outcomes thoroughly
• Escalates unresolved issues for advanced support
• Engages in self-directed learning to build knowledge
• Stays informed about underwriting, policy guidelines, compliance, and legal updates
• Maintains current department knowledge resources
• Actively listens to customer concerns to identify trends
• Recognizes opportunities for process improvement and makes recommendations
• Collaborates with various departments including Policy Support, Claims, and Underwriting
• May work with external vendors to address customer needs
• Adheres to a regulated schedule and follows time-off request procedures

• Act as the first point of contact for end users experiencing issues in NextGen EPM
• Receive, log, and categorize support tickets or cases according to established workflows and SLAs
• Provide basic troubleshooting and guidance for common issues related to appointment scheduling, task setup, patient registration, insurance entry, demographic updates, statement or print concerns, and minor charge posting or claim-related questions
• Assist users with system navigation and workflow queries
• Collect required information such as screenshots, patient or encounter details, error messages, and steps to reproduce the issue
• Reproduce simple issues and attempt resolution using standard procedures or knowledge base references
• Escalate unresolved or complex issues to Tier 2 support with complete documentation
• Provide timely responses and maintain clear, professional communication with end users
• Track progress of assigned tickets, follow up with users, and confirm resolution
• Support users with password resets, access issues, and basic security permissions
• Assist in maintaining simple troubleshooting guides, FAQs, and internal documentation

EPM Tier 1 Support Specialist

• Support the assigned Sales organization and customers during the proposal process
• Serve as a key technical resource in the assigned area
• Prepare technical descriptions of products and technology
• Determine costs and prepare final documentation
• Analyze customer needs and competitor offers
• Perform lost proposal analysis and recommend future actions

Sales Support Specialist – Analytical

• Manage incoming queries via support chat or email and collaborate with product and engineering teams to resolve technical issues, ensuring a smooth customer experience.
• Establish long-term relationships with users through empathetic communication, gather feedback, and document feature requests for product improvements.
• Promote product adoption by guiding users through key features, assisting with upsell opportunities, and ensuring ongoing engagement.
• Provide product training and timely solutions, empowering customers to effectively use the technology and maximize its value.
• Assist with creating product documentation, maintain interaction logs, manage customer accounts, and handle administrative tasks to ensure efficient service.
• Assist with backend operations, generate daily reports, track progress across various processes, provide general administrative assistance to the technical team.

Customer Support Associate, Internship with PPO

• Deliver successful customer and business outcomes by processing, authorising, and investigating all transactions
• Identify opportunities to enhance processes and enable the provision of a superior customer and business experience
• Review documentation including loan applications, disclosures, and credit evaluations
• Authorise and investigate all credit operations transactions
• Collect and analyse the required information from the customers and businesses
• Review credit operations processes which could be automated or enhanced to improve the customer and business experience

Customer Service, Operations Credit Analyst

• Produce clear, accurate policy-related reports and MI to make sure assurance and compliance objectives are met
• Keep accurate records of day-to-day operations, logging incidents and identifying trends
• Measure team delivery against KPIs and service level agreements
• Support the team’s personal development and building long-term capability
• Review manual or ineffective processes which could be automated or enhanced
• Act as an internal consultant to shape effective standards, processes and controls
• Manage key controls and contribute to the maintenance of robust business continuity plans

Customer Service – Operations Delivery Manager

• Responsible for Maintaining, Developing and retaining all the customers assigned as customer service accounts.
• Ensure systematic filing of the details of such clients.
• Ensure optimum utilization of Systems provided.
• Ensure all activities directed towards commendable service from DSV.
• Conducting review meeting with Sales, operations and KAM on daily basis.
• Regular telecoms to be “in touch” with the client.

Senior Associate – Customer Service

• Provide technical support and maintenance for software applications
• Ensure smooth operation of business-critical systems by troubleshooting issues
• Respond to user inquiries and collaborate with development and infrastructure teams
• Provide day-to-day support for internal or customer-facing applications
• Monitor and triage incoming software incidents from internal teams and end users
• Classify and prioritize issues based on severity, impact, and urgency
• Perform initial investigations of reported issues and replicating bugs
• Examine logs, error messages, and performance data to identify potential root causes
• Maintain detailed records within the incident management system
• Collaborate with development, support, and system administrator teams
• Support applications during after-hours/weekends/holidays when necessary or in shifts

Applications Support Specialist – Triage

• Handle inbound and outbound member and provider inquiries via phone, email, and chat with professionalism and empathy.
• Initiative member outreach to provide information and assistance regarding benefits.
• Provide accurate information regarding benefits, eligibility, and coverage; claims status and adjudication details; prior authorization requirements and submissions; billing and reimbursement policy questions; and provider portal navigation and support.
• Resolve inquiries, complaints, grievances, and escalations promptly while ensuring complete documentation and proper routing when needed.
• Conduct follow-up outreach to ensure resolution, satisfaction, and continuity of care or claim outcomes.
• Build trust with members and providers through early, frequent, and personalized engagement.
• Process, research, and adjudicate institutional and professional medical claims (including behavioral health), ensuring accuracy, timeliness, and compliance.
• Verify eligibility, coverage, and medical necessity under policy guidelines using established systems and workflows.
• Investigate and resolve claim denials, appeals, discrepancies, overpayments, and billing errors and payment issues.
• Conduct overpayment reviews, coordinate recovery actions, and correct claim financial histories as required.
• Support high-cost claim and claimant processes as needed.
• Perform provider outreach as necessary to support claims resolution, documentation needs, and payment accuracy.
• Collect W-9s and maintain accurate provider information within XO systems to support claims processing, reporting, directory publication, and data transfers.
• Collaborate with Business Operations, Network Performance, Product, and Experience teams to resolve complex cases and improve service delivery.
• Coordinate with third-party claims vendors to maintain accuracy, compliance, and service excellence.
• Identify recurring issues, system gaps, or process inefficiencies and provide feedback to leadership.
• Perform quality assurance reviews to ensure claims financial and procedural accuracy.
• Document procedures, workflows, and operational guidance as needed.
• Meet performance goals in areas such as efficiency and productivity, quality and accuracy, customer satisfaction, compliance, follow-up completion, and attendance.
• Maintain confidentiality and compliance with HIPAA, ERISA, and XO Health policies.

Healthcare Support Representative

• Drive sales and distribution for the company products
• Manage assigned territory and customers
• Achieve sales targets through personal selling
• Analyze competitive position in the market through improved customer service
• Negotiate and develop relationships with RS','• Monitor competitive activities and provide feedback
• Organize promotion activities within budget limits in consultation with superiors

Customer Service Officer

• Provide excellent customer service, addressing inquiries and resolving issues promptly.
• Work with customers to understand their needs and recommend the right solutions.
• Build strong relationships with customers to enhance their experience.
• Greet customers warmly and interact with them on a daily basis.
• Offer assistance and respond to queries about products and purchases.
• Provide recommendations to customers based on their requirements.
• Promote new products and services to customers.
• Document customer interactions and update records accordingly.
• Improve engagement with customers to enhance their overall experience.
• Increase sales by effectively addressing customer needs and preferences.
• Understand product features and effectively communicate them to customers.
• Assist in promotions and create opportunities for customers to explore new offerings.
• Collaborate with internal teams to address customer inquiries and resolve issues.
• Maintain a strong relationship with key stakeholders to ensure customer satisfaction.

Customer Support Executive Intern

• Managing large/complex customer inquiries, incl. order placement, tracking, delivery status updates, product information and more
• Prioritizing customer PO’s and coordinating supply
• Handling customer complaints
• Provide guidance to junior colleagues
• Participate in internal strategic projects
• Support and act as back up for line manager in Customer Care
• Daily operational tasks: End to end cross-border sales order management in the ERP system, incl facilitation of on-time delivery, product substitutions and invoicing
• End-to-end return order management
• Outbound and inbound customer communication
• Resolve customer complaints
• Customer data management
• Conduct training sessions
• Support colleagues with task management and prioritization
• Support the customers with onboarding and related training to relevant digital tools
• Ensuring that a safe and healthy work environment exists by adhering to company health, safety and environment policies
• Ensure the upholding of local and global compliance rules, when handling orders

Associate Customer Care Team Leader

• Deliver expert guidance and support throughout the implementation process
• Customize SAP Payroll solutions in accordance with customer requirements
• Effective management of priorities to meet established deadlines
• Maintain clear communication with internal and external stakeholders
• Track project progress, documentation, and collaborate with project managers
• Demonstrate a strong understanding of HR business processes
• Support go-live activities ensuring payroll system readiness

Customer Support jobs in India

See all jobs on JobTailor

Customer Service Associate

Customer Service – Operations Credit Analyst

Head of Customer Service & Operations Unit, Director

Customer Service – Operations Analyst

Customer Care Representative

NetSuite Functional Support Specialist

Customer Care Supervisor

Customer Care Representative

EPM Tier 1 Support Specialist

Sales Support Specialist – Analytical

Customer Support Associate, Internship with PPO

Customer Service, Operations Credit Analyst

Customer Service – Operations Delivery Manager

Senior Associate – Customer Service

Applications Support Specialist – Triage

Healthcare Support Representative

Customer Service Officer

Customer Support Executive Intern

Associate Customer Care Team Leader

SAP HCM Payroll Support, Specialist