Customer Support

• Handle problems sent to you by retail and corporate clients through our CRM system.
• Provide expert advice on bookings and our products.
• Engage with suppliers, hotels, and clients via email and phone.
• Utilize CRM systems and our internal databases efficiently.

Customer Support Specialist – Incident Resolution

• Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
• Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
• Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Provides Chat support as required, local language plus other required languages.
• Supports local Customer Service teams and provides support for other teams when needed.
• Actively supports the team by aiding for complex or uncommon requests and best practices.

Customer Service Assistant

• Respond to requests accurately and completely
• Professionally and appropriately respond to customers inquiries and develops a positive working relationship
• Consistently meet and sometimes exceed individual and team goals
• Use industry and system knowledge to find the root cause of an issue, explore and find alternatives and solutions and appropriately advise/educate the customer
• Use positive language and word choices to avoid negative customer reactions

Customer Support Representative, English – Amadeus

• Tackle high-friction, business critical customer issues
• Teach and share expertise to strengthen Customer Experience (CE) wide knowledge
• Maintain awareness of top case drivers to improve internal efficiencies

Customer Experience Lead

• Investigating queries and supporting business processes
• Responding to customer queries and processing, authorising, and investigating transactions
• Supporting process training and knowledge sharing within the team
• Accurately investigating queries and escalating where needed
• Improving customer service, processes, and procedures

Customer Service and Operations Analyst – Anti-Money Laundering

• Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats.
• Maintain a high level of professionalism and empathy while addressing customer concerns and resolving issues.
• Adhere to a rostered schedule with two rotational weeks off and be willing to work with a camera throughout the day.
• Collaborate with internal teams to escalate and resolve customer issues efficiently.
• Utilize digital tools and chat software effectively to communicate with customers and track interactions.
• Analyze customer problems and propose appropriate solutions, demonstrating a proactive approach to customer service.
• Ensuring timely resolution and customer satisfaction.
• Demonstrated ability to work effectively in a team environment and handle escalations

Customer Support Manager

• Resolve customer issues with a positive, solution‑oriented mindset, always prioritising customer needs.
• Demonstrate knowledge and oversee Order Management, Order Fulfilment, SaaS (Software as a Service) operations, Tech Connect IQ (TCIQ), and Consolidated Renewals (TCIQ + Software).
• Identify customer requirements and respond with urgency, clarity, and empathy.
• Apply experience assessing the severity of customer issues to assess and resolve unexpected scenarios raised by customers across software, TCIQ, and consolidated renewal workflows.
• Demonstrate a process‑improvement mindset by identifying inefficiencies and contributing to enhancements in workflows and service delivery.
• Collaborate with other teams to explore and implement alternative solutions that exceed customer expectations.
• Contribute to root cause analysis for deviations reported by customers or distributors related to software orders, TCIQ orders, and consolidated renewals.
• Analyse data to identify operational trends and escalate issues to appropriate channels for resolution.
• Partner with Specialists and Business Process Owners to define and promote best practices across software, TCIQ, and consolidated renewal orders.
• Coordinate with other teams to ensure seamless service delivery.
• Maintain confidentiality of sensitive technical, financial, and commercial information.
• Apply job-specific skills and follow company policies to complete assigned tasks.
• Use official tools such as Salesforce, Hybris, SAP, Oracle, RADAR, and Outlook for communication, case handling, and process execution.
• Document processes, workflows, and troubleshooting guides to support operational efficiency and knowledge sharing.

Customer Care Advocate

• Resolve customer issues with a positive, solution‑oriented mindset, always prioritising customer needs.
• Demonstrate knowledge and oversee Order Management, Order Fulfilment, SaaS (Software as a Service) operations, Tech Connect IQ (TCIQ), and Consolidated Renewals (TCIQ + Software).
• Proactively identify customer requirements and respond with urgency, clarity, and empathy.
• Apply experience assessing the severity of customer issues to assess and resolve unexpected scenarios raised by customers across software, TCIQ, and consolidated renewal workflows.
• Demonstrate a process‑improvement mindset by identifying inefficiencies and contributing to enhancements in workflows and service delivery.
• Collaborate with internal teams to explore and implement alternative solutions that exceed customer expectations.
• Contribute to root cause analysis for deviations reported by customers or distributors related to software orders, TCIQ orders, and consolidated renewals.
• Analyse data to identify operational trends and escalate issues to appropriate channels for timely resolution.
• Partner with Specialists and Business Process Owners to define and promote best practices across software, TCIQ, and consolidated renewal orders.
• Coordinate with other teams to ensure seamless service delivery.
• Maintain confidentiality of sensitive technical, financial, and commercial information.
• Apply job-specific skills and follow company policies to complete assigned tasks.
• Use official tools such as Salesforce, Hybris, SAP, Oracle, RADAR, and Outlook for communication, case handling, and process execution.
• Document processes, workflows, and troubleshooting guides to support operational efficiency and knowledge sharing.

• Provides optimal customer experience, exhibiting Mouser values to each customer.
• Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
• Determines customer expectations and provides options to meet their needs.
• Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
• Follows up with customers to ensure on going customer satisfaction.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Researches and expedites customer requests.
• Monitors and ensures delivery date and product quality to meet customer requirements.
• Provides price and delivery quotes to customer within company specified deadlines.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports and participates in the company's total quality and customer service expectations.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Successful completion of Customer Service Representative I Professional Progression Plan.
• Consistently meets or exceeds Customer Service Representative II performance metric requirements.

Customer Service Representative

• Drive sales and distribution for the company products
• Manage allocated territory and the customer
• Achieve sales targets through personal selling and driving RS system
• Vendor Management and distributor management
• Analyze competitive position in the market through improved customer service
• Negotiate with RS and develop his people on managing customers

Customer Service Officer

• Respond to users via social media and live chat with empathy, clarity, and speed
• Troubleshoot issues across multiple platforms simultaneously
• Monitor transactions to detect suspicious or unusual activity
• Assist in resolving chargebacks and disputes
• Collaborate with internal teams on fraud prevention strategies
• Assist our product team in identifying and resolving bugs through submitting bug tickets.

Customer Support Specialist

• Execute assigned customer success and proposal support processes in strict compliance with established SOPs, policies, and governance guidelines .
• Provide operational and administrative support for end‑to‑end proposal, quotation, contract, and renewal activities .
• Maintain accurate status of projects, contracts, proposals, and quotations throughout their lifecycle—from creation to closure.
• Gather, validate, and summarize enabling data required to execute tasks effectively.
• Ensure timely, accurate, and clean data updates in business systems.
• Extract system data and publish standard reports and dashboards for regional stakeholders as per defined cadence.
• Monitor aging items and proactively follow up to maintain process health and visibility .
• Work closely with regional, domestic, and global stakeholders to ensure smooth execution and compliance.
• Coordinate with Planning teams to confirm and share parts/material availability , when required.
• Route requests to the appropriate owning teams when items fall outside scope.
• Demonstrate ownership and accountability for meeting process objectives, SLAs, commitments, and deadlines .
• Support root‑cause analysis for deviations raised by stakeholders and document corrective actions.
• Assist with audit responses and required documentation.
• Maintain strict confidentiality of sensitive commercial, financial, and technical information.
• Use official communication tools to engage with peers, customers, and stakeholders on process updates, discussions, feedback, and presentations.
• Identify opportunities for process improvements, standardization, and automation to enhance efficiency and customer outcomes.

Customer Success Support Specialist

• Accurately processing and categorizing customers' correspondence
• Identifying and verifying essential documents
• Adhering to established procedures and guidelines
• Ensuring compliance with all relevant laws and policies

Customer Support I

• Supporting, maintaining, and configuring core line business and supporting applications
• Investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope
• Coordinating and deploying new releases and application upgrades
• Working as a part of a global team to provide application support across several applications
• Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents
• Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items
• Developing and providing effective dashboards and regular reports to support leadership and project teams
• Creating and maintaining sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s)
• Performing analysis of the functionality of software applications and suggest significant improvements

Application Support Specialist

• Support the assigned Sales organization and customers during the proposal process.
• Serve as a key technical resource in the assigned area.
• Prepare technical descriptions of products and technology, determine costs, and prepare final documentation.
• Provide technical and commercial support to the local sales team and customers by identifying the most suitable solutions.
• Participate in customer discussions, technical clarifications, and project meetings to address complex requirements.
• Prepare and support the development of detailed technical and commercial proposals in line with customer specifications.
• Coordinate with cross-functional teams during bid preparation.
• Analyze customer requirements and recommend optimized solutions.
• Conduct post-bid and lost proposal analysis.
• Build and maintain strong relationships with internal stakeholders, customers, and vendors.

Sales Support Specialist

• Handle Customer phone calls
• Act as point of entry for Booking / Bills of Lading / Imports inquiries
• Know how of the booking process in the shipping cycle and answering booking related queries.
• End to end Imports cycle process
• Handle cases correspondence with customer on potential claim requests
• Act as point of entry for Bills of Lading inquiries
• Handle documentation exceptions and hard errors, acting proactively to resolve problems to guarantee the service delivery
• When required, handle B/L amendments for urgent cases
• Bill additional costs / fees to customer where applicable
• Process invoice amendments (reversals) received via e-mail
• Handle Bill of Lading releases requests (Telex release, certificates)
• Proactively acts to improve customs and documentation processes (e.g. monitoring of SI quality and time, revenue handling, customer profile)
• Build expertise in all topics related to Export Documentation
• Follow standard processes and new requirements as communicated by management
• Complete all functional HIP training timely
• Exclusively support BCO Segment

Customer Service Coordinator

• Acting as the first point of contact for our learners via email or on site, Monday to Saturday
• Providing guidance in course selection and supporting participants with their questions
• Ensuring learner satisfaction through efficient, friendly, and solution-oriented support
• Coordinating administrative tasks and contributing to smooth day-to-day operations

Customer Service Agent

• Apna is India’s leading Professional Networking Platform where users can search and apply for jobs for free, and employers can post job vacancies and hire quality candidates.
• **Job Description:**
• We are looking for **passionate, energetic, and career-driven freshers** to join our **Customer Support team** and begin their journey in a fast-growing, customer-first work environment.
• As a **Customer Support Specialist,** you will work directly with employers hiring on Apna and support them across **calls, emails, and chats**. This role is perfect for candidates who enjoy **problem-solving, communication, relationship-building, and creating great customer experiences.**
• The ideal candidate should have good communication skills in **English and Hindi**, a **customer-first mindset**, a positive attitude, and a strong willingness to learn **CRM tools, support processes, digital platforms, and professional customer success practices.**
• **Support Process Type:****Blended – Call Heavy/Open to chat and email
• **Type of Employer Queries:****Churn Management, Reactivation of customer, Job posting queries.

Customer Support Executive, Fresher

• Develop, test, and manage integration solutions and data migration elements of business applications in the CRM
• Must have good troubleshooting skills.
• Must have good understanding of Security standards and mechanisms such as OAuth, JWT, Basic Authentication.
• Basic understanding of structured and/or unstructured databases and data models like MS SQL, My SQL, GCP Big query, etc.
• Experience in delivering real-time, event-driven, and batch integration solutions.
• Experience with MuleSoft Anypoint Platform – API Manager, Defining policies, Runtime Manager, API Monitoring.

Mulesoft Developer – Customer Care Agent

• Manage and execute domain initiatives and projects
• Maintain project plans and timelines
• Drive project meetings and coordinate actions
• Identify project risks and opportunities to improve processes
• Develop strong working relationships across domains

See all jobs on JobTailor

Customer Support Specialist – Incident Resolution

Customer Service Assistant

Customer Support Representative, English – Amadeus

Customer Experience Lead

Customer Service and Operations Analyst – Anti-Money Laundering

Customer Support Manager

Customer Care Advocate

Customer Care Advocate

Customer Service Representative

Customer Service Officer

Customer Support Specialist

Customer Success Support Specialist

Customer Support I

Application Support Specialist

Sales Support Specialist

Customer Service Coordinator

Customer Service Agent

Customer Support Executive, Fresher

Mulesoft Developer – Customer Care Agent

Operations Support Specialist