Associate Customer Care Team Leader

Hempel A/S

Associate Customer Care Team Leader managing customer inquiries and supporting operational tasks at Hempel. Ensure smooth transactions in customer care with a global team.

Posted 7/16/2026full-timeMumbai • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer care management, including order processing, complaint resolution, and customer communication. Proficient in ERP software and MS Office, with strong problem-solving and decision-making skills.

Highest-signal resume keywords

Customer Care ManagementERP Software ProficiencyOrder ManagementProblem-Solving AbilitiesTraining and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order PlacementCustomer Data ManagementReturn Order ManagementInvoicingStandard Operating ProceduresCross-Border Sales Order Management

Soft Skills

Decision-MakingProblem-SolvingTask ManagementCommunication

Tools & Technologies

ERP SoftwareMS Office

Industry Keywords

Customer InquiriesCompliance RulesHealth and Safety PoliciesCustomer Onboarding

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Managing large/complex customer inquiries, incl. order placement, tracking, delivery status updates, product information and more
Prioritizing customer PO’s and coordinating supply
Handling customer complaints
Provide guidance to junior colleagues
Participate in internal strategic projects
Support and act as back up for line manager in Customer Care
Daily operational tasks: End to end cross-border sales order management in the ERP system, incl facilitation of on-time delivery, product substitutions and invoicing
End-to-end return order management
Outbound and inbound customer communication
Resolve customer complaints
Customer data management
Conduct training sessions
Support colleagues with task management and prioritization
Support the customers with onboarding and related training to relevant digital tools
Ensuring that a safe and healthy work environment exists by adhering to company health, safety and environment policies
Ensure the upholding of local and global compliance rules, when handling orders

Requirements

What you’ll need

University / bachelor's degree in a relevant field and equivalent experience
Minimum 3+ years of experience in a customer care role
Proficient experience in standard operating procedures
Proficient with standard MS Office programs
Working efficiency (written and spoken) in local language and English
Strong problem-solving and decision-making abilities
Proficient in using ERP software (Microsoft preferred) and other relevant tools
Willingness to train colleagues

Benefits

Comp & perks

Great opportunities for development in a growing global company
Coaching and mentoring
Safe and healthy work environment
Wellness programs
Inclusion and diversity programs