Customer Support

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
• Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
• Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
• Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
• Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
• Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
• Develop and update user-facing support documentation, including video content, help articles.
• Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
• Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
• Serve as an internal voice and advocate for our customer base and end users.

Client Success Support Specialist

• build, develop, and lead a team(s) of individual contributors, supporting employees and the execution of day-to-day operations
• establish and effectively lead routines at a regular cadence and utilize tools and reporting to drive team performance
• train and provide ongoing coaching to ensure employee engagement while maintaining client satisfaction
• participate in client-related activities, including project planning and client calibration sessions
• work with employees and operational leaders to achieve Client Service Level Agreements (SLAs)
• serve as a point of escalation and support team members by handling escalated calls and customer inquiries
• create conditions for success by removing obstacles and championing change to drive employee awareness and a connection to their work and contributions.

Customer Support Supervisor

• Responsible for providing quality service by accurately and respectfully responding to telephonic, written and electronic inquiries from employees/members, providers and clients
• Seamlessly navigate multiple system applications/screens, various resources and tools to accurately respond to inquiries while on the phone
• Thoroughly and accurately document all inquiries and actions taken using applicable software applications while following Luminare Health guidelines
• Complete a 4–6 week paid training program

Customer Service Representative

• Provide document review and data support to clients.
• Support Expert pay, a child support payment processing center.
• Assist Parents Paying Support, Employers and Payroll service providers.
• Help users navigate the website, reactivate accounts, and send passwords.

Payment Support Specialist, Bilingual English/Spanish

• An ability to answer calls in a timely manner, as they are automatically received through blended call queues.
• Provide a one-call resolution through asking pertinent questions to understand members’ concerns.
• Maintain up to date support knowledge through offered training.
• Accurately document requests, status changes, complaints, and grievances.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email.
• Apply your problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related inquiries.
• Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements.
• Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed.
• Maintain accurate and timely documentation of customer interactions.
• Offer guidance and support to customers regarding new product features and software functionality.

Seasonal Customer Support Representative I

• Promotes Stewart services and solutions through various sales and marketing activities designed to ensure customer success while maximizing Stewart revenue and market share
• Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing of Stewart products in accordance with sales goals as specified by leadership.
• Responsible for answering routine questions and issues about products and services from internal and external customers
• Effectively resolves inquiries or escalates concerns in a timely fashion
• Performs a wide range of support functions to assist in departmental processes
• Follows clearly defined procedures to complete daily tasks and responsibilities
• Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
• Uses basic communication skills to address internal and/or external clients and/or team members
• Individual contributor working under direct supervision with little autonomy
• Performs all other duties as assigned by management

• Supervise and lead a team of Customer Care and Sales Advisors, providing coaching, guidance, training, and ongoing support.
• Foster a positive, collaborative, and customer-focused work environment.
• Schedule and organize team coverage to support business needs and maintain service levels during peak times.
• Conduct regular performance discussions, coaching sessions, and development planning.
• Support hiring, onboarding, and training initiatives for new associates.
• Oversee daily customer care and retention operations to ensure efficient and high-quality service delivery.
• Support advisors in handling customer inquiries related to billing, scheduling, product changes, disconnect requests, and service concerns.
• Assist with escalated customer interactions, ensuring prompt, professional, and satisfactory resolution.
• Monitor adherence to company policies, procedures, scripts, and customer experience standards.
• Reinforce retention and sales strategies that demonstrate the value of Sparklight products and services.
• Monitor key performance indicators (KPIs), including customer satisfaction, response times, retention results, quality assurance scores, and sales performance metrics.
• Analyze trends and identify opportunities for coaching and operational improvement.
• Provide regular reporting and performance updates to leadership.
• Ensure team members meet or exceed established service, retention, and sales goals.
• Train and mentor associates on customer care procedures, retention methodologies, product knowledge, systems, and sales techniques.
• Conduct ongoing training sessions to support continuous learning and process updates.
• Promote best practices in customer communication, active listening, empathy, and problem-solving.
• Encourage career growth and professional development within the team.
• Collaborate with leadership and cross-functional teams to identify opportunities to improve workflows and customer experiences.
• Assist in implementing strategies that improve operational efficiency, customer retention, and service consistency.
• Collect and evaluate customer feedback to identify trends and recommend improvements.
• Promote a customer-first culture that strengthens relationships and builds customer loyalty.

Supervisor, Customer Care, Sales

• Field phone calls from clients and participants throughout the day regarding topics such as password reset, participant account balances, questions on debit card declines, submission of claims, and ordering replacement cards.
• Process forms and enter data related to benefit processes in a timely manner.
• Research and respond to claims questions.
• Send routine confirmation and documentation request emails and letters.
• Log/tag calls received to support excellent customer care and internal communication.
• Provide a high level of customer service to all clients and participants.
• Maintain quality work that exemplifies and promotes our company’s core values.

• Consult with your neighbors on the available services that can support their situation
• Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Customer Support jobs in Alaska

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Bilingual Customer Service, Spanish-English

Client Success Support Specialist

Customer Support Supervisor

Customer Service Representative

Payment Support Specialist, Bilingual English/Spanish

Customer Service Representative

Seasonal Customer Support Representative I

Customer Service Representative

Supervisor, Customer Care, Sales

Customer Service Representative

Bilingual Customer Service, Spanish-English

Customer Service Representative – Govt Public Trust Clearance

Customer Service Representative – Govt Public Trust Clearance