Customer Service Representative

Flores & Associates, LLC

Customer Service Representative working remotely for FloresHR, assisting clients with account-related inquiries. Fielding calls and processing forms to ensure excellent customer service.

Posted 6/2/2026full-timeRemote • Alabama, Alaska, Arizona, Connecticut, Florida, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Field phone calls from clients and participants throughout the day regarding topics such as password reset, participant account balances, questions on debit card declines, submission of claims, and ordering replacement cards.
Process forms and enter data related to benefit processes in a timely manner.
Research and respond to claims questions.
Send routine confirmation and documentation request emails and letters.
Log/tag calls received to support excellent customer care and internal communication.
Provide a high level of customer service to all clients and participants.
Maintain quality work that exemplifies and promotes our company’s core values.

Requirements

What you’ll need

A high school graduate/GED Recipient.
A graduate of an Associate’s and/or bachelor’s degree is preferred but not required.
At least one year of professional work experience, preferably with phone customer service experience in a call center or high call volume environment.
Experience in benefits management (CDH and COBRA knowledge) is highly preferred.
Experience using a CRM system preferred.
Experience using the Alegeus system is preferred.
Available to train for 3–4 weeks, Monday through Friday from 8:30am-5pm, EST.
Available to work from 10:00 AM to 6:00 PM EST upon successful completion of training.
Access to high-speed internet and the ability to connect workstation directly to router or modem using an Ethernet (hardwired).
A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment.
Strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.
Above average analytical and problem-solving skills, and attention to detail.
Proficiency in Microsoft and other web-based products.

Benefits

Comp & perks

Competitive Benefits – FloresHR offers competitive medical, dental, and vision benefits for employees and their families.
Company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%.
Life Insurance.
Accident Insurance.
Pet insurance.
Generous vacation policy and a Life Balance Reimbursement Plan to support this.
Volunteer program to support our team members as they help the organizations' they are passionate about.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

benefits managementCDH knowledgeCOBRA knowledgecustomer servicedata entryproblem-solvinganalytical skillsattention to detailorganizational skillsmulti-tasking

Soft Skills

interpersonal skillsflexibilitycollaborationconflict resolutionprioritizing skillscommunication skillscustomer careprofessionalismdetail orientationtime management

Certifications

high school diplomaGEDAssociate's degreeBachelor's degree