Customer Success Manager

• Own the post-sale customer relationship for an assigned portfolio of customers
• Drive measurable ROI by aligning Autodesk solutions to customers’ business objectives and industry-specific challenges
• Co-create and execute Customer Success Plans that define success criteria, adoption milestones, and value realization outcomes
• Establish success metrics and track progress through regular business reviews and strategic planning sessions
• Monitor product usage, customer health signals, and engagement data — leveraging Customer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk and identify growth opportunities
• Identify and support at-risk accounts through targeted adoption and enablement strategies
• Document and articulate customer value realization through business cases and success stories
• Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth
• Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers

Business Customer Success Manager

• Own the overall program timeline end-to-end, coordinating with EPD and the Sprint Planner to keep delivery on track
• Gather and document partner requirements into clear deliverables that EPD can execute on; hand off solutioning when technical decisions arise
• Serve as the primary day-to-day partner contact during implementation; transition relationship continuity to the CSM at launch
• Track and communicate project health proactively — flag delays, blockers, and scope risks early and drive resolution
• Craft clear, well-written deliverables including meeting agendas, minutes, and business reviews for internal and external stakeholders
• Maintain a tight feedback loop with the assigned CSM and accurate records in Sure's CRM (Attio)

• Lead day-to-day onboarding execution: securing customer access, coordinating with the development team on technical setup, building out onboarding templates, and keeping projects moving from access through delivery.
• Partner closely with the Head of Customer Experience as a through line for customers — joining sales calls, kickoff meetings, data practices conversations, strategy sessions, and training engagements.
• Run customer-facing meetings independently once strategy is defined, including ongoing monthly check-ins and relationship management for an assigned book of churches.
• Translate between customers and the dev team: bring solutions back from engineering, follow up with customers on what's complete and what remains, and reduce the number of times an engineer has to be pulled into customer calls.
• Support documenting processes as they are designed — onboarding playbooks, support workflows, training best practices, ministry-specific strategies — so the team can scale.
• Identify what can be automated or delegated (including to AI tools) versus what must stay human and pastoral, and help build that operational backbone.
• Travel periodically for in-person training and customer engagements alongside the Head of Customer Experience.

• Drive customer onboarding, product adoption, and ongoing engagement across your portfolio
• Align product value to customer business outcomes, ensuring customers realize measurable ROI
• Lead strategic business reviews and customer success planning sessions
• Deliver proactive recommendations and best practices that improve customer outcomes
• Monitor customer health, product usage, and engagement trends to identify churn risk early
• Execute mitigation strategies and success playbooks for at-risk accounts
• Partner with Account Management on save motions, retention plans, and renewal strategies
• Build trusted relationships with customer stakeholders at all levels of the organization
• Serve as the primary strategic advisor for product adoption and operational best practices
• Execute proactive engagement cadences and lifecycle strategies across your book of business
• Maintain accurate customer health data, account insights, and lifecycle tracking in Salesforce and CS platforms
• Execute customer success playbooks and engagement frameworks with consistency and discipline
• Leverage customer signals and usage data to prioritize action and drive outcomes at scale
• Contribute to scalable CS processes, programs, and operational improvements
• Identify customer growth opportunities through usage trends, business needs, and stakeholder conversations
• Partner with Account Management to surface and support expansion strategies
• Advocate for customer needs internally while balancing business objectives

Senior Customer Success Manager

• Support renewal execution across assigned contracts and customer accounts
• Coordinate with distributors to initiate and track renewal proposals
• Ensure renewal documentation is prepared, organized, and communicated effectively
• Track renewal status and provide visibility into renewal progress and outcomes
• Support low-touch and distributor-led contract motions
• Assist Strategic and Regional CSMs with renewal coordination and execution
• Maintain accurate renewal tracking in internal systems

Customer Success Manager – Renewals

• Own post-sale relationships for a portfolio of smaller accounts
• Drive product adoption, usage, and satisfaction through proactive engagement
• Monitor customer health and usage trends to identify risks and opportunities
• Conduct regular check-ins and success reviews to ensure value realization
• Collaborate with internal teams to resolve issues and support renewals
• Maintain CRM and Customer Success tools for visibility and accountability
• Contribute to scalable processes and content that enhance the CS function

Associate Customer Success Manager, Growth

• Own a portfolio of dealership partners and drive full activation, sustained utilization, and measurable results
• Move dealers from live to full activation and ensure consistent execution across BDC, service teams, and leadership
• Identify underlying issues impacting performance and drive the right actions to improve results
• Partner directly with Service Managers, BDC Managers, GMs, and leadership to influence behavior and outcomes
• Increase utilization and volume, recover at-risk dealers, and expand high-performing accounts
• Track key metrics including appointments, utilization, and growth, and hold dealers accountable to outcomes through MBRs and QBRs
• Identify patterns across dealers, surface insights, and provide feedback to improve playbooks and processes
• Mentor and support DSMs to improve execution and overall team performance

Senior Dealer Success Manager

• Provide top-tier support via phone to clients on our Debt Management Program
• Taking back-to-back calls in a call center environment
• Support client accounts and ensure seamless account management
• Manage proposals, payments, deposits, and creditor communications
• Proactively review client accounts to identify and resolve issues
• Maintain accurate records and ensure compliance with state regulations
• Collaborate across departments to ensure seamless client experience
• Encourage and motivate clients throughout their financial journey

Client Success Specialist

• Aid company growth by nourishing, building, and growing relationships across a portfolio of clients
• Establish clear goals, milestones and metrics that you and the Customer will be working towards; periodically re-assessing and reviewing these with the Customer
• Understand and align with your clients business goals, most importantly using the Energage platform to help them in achieving those goals
• Work collaboratively with a variety of other departments, such as Onboarding and Support, Consulting Solutions, Partnerships, and Contracts to ensure ongoing customer satisfaction and retention
• Contribute to revenue generation through renewals and account expansion by identifying upselling opportunities for consulting services and cross-selling new products
• Completing regular checkpoints via phone and email, sending relevant marketing content, etc.

Customer Success Manager – Standard

• Manage assigned client accounts within a defined scope
• Communicate respectfully and effectively while managing and resolving client escalations
• Prioritize timely and effective responses to client and internal requests
• Lead the assigned Point-of-Delivery (POD) by facilitating meetings and prioritizing tasks
• Analyze revenue cycle and operational data to identify trends, risks, and improvement opportunities

Client Success Executive

• Serve as a strategic partner and trusted advisor to state education agencies and internal stakeholders.
• Oversee statewide readiness and execution for the SAT Suite of Assessments.
• Lead design and facilitation of statewide data workshops.
• Ensure seamless delivery, comprehensive training, and actionable data use across states.
• Act as the liaison between key partner divisions serving state contract work.

Director, State Partner Success Manager

• Manage the end-to-end execution of CRM campaigns, including setup, QA, and deployment across email, SMS, and push channels.
• Partner with Creative, Brand, and Retail Marketing teams to ensure all assets and copy meet brand standards and are delivered on schedule.
• Manage and maintain the CRM calendar, prioritize incoming campaign requests, and use Asana to coordinate timelines and communicate dependencies.
• Build, test, and deploy campaigns within Alpine IQ, ensuring all content, targeting, and links function correctly prior to launch.
• Maintain and optimize lifecycle journeys, including welcome, winback, loyalty, and retention flows.
• Track and analyze campaign performance, producing actionable insights to improve conversion, retention, and engagement metrics.
• Develop standardized campaign reporting and performance dashboards in partnership with Analytics.
• Document campaign setup processes and maintain accurate version control of templates and workflows.
• Collaborate with the CRM Senior Manager and Director to align execution priorities with overall CRM strategy and promotional calendar.
• Partner with internal stakeholders to identify new CRM opportunities that enhance the customer experience and drive incremental revenue.
• Monitor industry trends and competitors to inform strategy and identify new opportunities.

CRM Marketing Specialist

• Participate in discovery, scoping, and design sessions to ensure alignment with client goals and success metrics.
• Coordinate AI Whisperer assignments for testing and simulation labs.
• Partner with product managers and service delivery teams to define reporting requirements and data markers.
• Contribute to branding guide development and persona design.
• Collaborate with product managers and AI whisperers to build and execute simulation scenarios.
• Support internal UAT and monitor live interactions during hypercare to ensure a smooth launch.
• Serve as the primary client-facing contact during go-live, stabilization and going forward.
• Ensure real-time updates to AI responses and promptly flag post-launch issues.
• Manage the workload and performance of assigned AI Whisperer team members.
• Track KPIs and digital agent performance metrics in collaboration with Service Delivery.
• Ensure KPIs are met; when gaps occur, partner with engineers to improve digital agent performance and customer experience.
• Maintain deep program knowledge and process expertise for assigned clients.
• Conduct regular client business reviews (weekly, monthly, quarterly) to assess performance and identify opportunities.
• Lead transcript audits and AI behavior reviews to inform tuning and roadmap updates.
• Collaborate with the product manager to align future development with client needs, ensuring the solution remains dynamic, scalable, and enriched with new use cases that deliver ongoing value.
• Manage client expectations and gather feedback to ensure outcomes align with KPIs.
• Facilitate feedback loops with AI product manager and AI engineers to drive continuous improvement.
• Ensure compliance with accessibility standards, data privacy regulations, and ethical AI practices.
• Stay current on AI trends, tools, and best practices to continuously improve performance.
• Set and uphold exceptionally high standards, demonstrating precision in every task and a passion for exceeding expectations.
• Demonstrate curiosity and a willingness to explore emerging tools and technologies.
• Adapt seamlessly to ambiguity, iterative development, and changing client or platform requirements.
• Take ownership and communicate proactively while collaborating effectively across technical and non-technical teams.

AI Customer Success Manager

• Serve as strategic lead for and own enterprise customer relationships
• Develop and execute tailored customer success strategies
• Facilitate EBRs with senior/executive stakeholders, highlighting value and ROI
• Partner across Sales, Product, Clinical, and Support to align execution
• Act as an escalation point for complex or urgent issues
• Cultivate executive relationships and strategic alignment
• Coach and mentor CSM peers to support team-wide excellence
• Monitor and influence metrics such as NRR, CSAT, and adoption
• Drive measurable outcomes tied to retention, expansion, CSAT/NPS and customer advocacy

Customer Success Manager III

• Build deep, trusted relationships with a portfolio of high-value, strategic customers. Understand their business objectives and create customized strategies to drive value and achieve measurable outcomes.
• Champion the adoption of Maze solutions by proactively identifying opportunities for growth and recommending tailored use cases aligned with the client’s evolving needs and strategic priorities.
• Act as a consultant and thought partner to C-level executives and key stakeholders, providing insights that elevate their research practices and demonstrate the impact of Maze’s solutions on their business goals.
• Conduct regular, impactful Business Reviews to articulate ROI, deliver insights, and strengthen alignment with client leadership and budget owners.
• Serve as the voice of the customer within Maze, providing actionable feedback to product, sales, marketing, and support teams to continuously improve our offerings and align with client needs.
• Proactively identify challenges and provide creative, scalable solutions to ensure client success, leveraging internal resources and cross-functional collaboration.
• Partner with Account Executives (AEs) and Account Managers (AMs) to ensure renewals and identify expansion opportunities, contributing to both customer retention and revenue growth.
• Work closely with Sales, Product, Marketing, and Research Partner teams to deliver a cohesive, high-impact customer experience that reinforces Maze’s value proposition.

Strategic Customer Success Manager

• Develop and oversee the holistic CRM roadmap for the commercial segment, focusing on lead generation, conversion, retention, and advocacy.
• Define Key Performance Indicators (KPIs) for CRM health and campaign effectiveness.
• Stay ahead of B2B/Commercial trends to ensure our outreach remains competitive and relevant to fleet owners and business operators.
• Design and document end-to-end customer journeys for various commercial personas and pillars (e.g., Small Business Owners, Fleet Managers, Government Entities).
• Identify "moments of truth" and friction points in the current customer experience and propose strategic interventions.
• Develop multi-channel orchestration strategies (Email, SMS, Push, In-vehicle, and Direct Sales) to ensure a seamless brand experience.
• Utilize a "test and learn" philosophy to constantly optimize journeys through A/B testing and behavioral.
• Support the audience segmentation strategy, moving beyond basic demographics to behavioral and intent-based targeting.
• Oversee the "logic" of audience inclusion/exclusion to ensure message relevancy and prevent "marketing fatigue."
• Work closely with data teams to ensure data hygiene and that the right data signals are available for personalization.
• Act as the "Business Owner" for CRM, translating high-level business requirements into detailed functional requirements for the IT and MarTech teams.
• Collaborate with Creative and Content teams to ensure the brand voice is consistent across all automated journeys.
• Communicate strategy and performance results to senior leadership, providing insights on customer behavior and ROI.

Commercial Specialist, CRM

• Manage key relationships with current Retailer Clients and understand their goals and what success looks like for current programs
• Create and maintain joint success plans for your clients to align on a roadmap to success to keep Client engaged and focused on a plan to achieve their goals
• Understand your client’s utilization of the platform and drive product listing success, through a balance of retailer client training and enablement
• Monitor feature adoption and usage for your book of business and advise on best practices and feature / function / benefit of utilizing new features
• Drive Gross Merchandise Value (GMV) by providing recommendations to expand our network of global Marketplaces.
• Partner cross-functionally with other Client stakeholders like: Sales, Product, Managed Services, Support and Implementation to ensure a smooth Client experience

Client Success Manager

• Ensure the client has the best understanding of our platform, technical capabilities, and know how to enable their success, while learning about their unique business needs and how they align with future product development at Breezeway.
• Accelerate new user adoption through functional and conceptual instruction and provide ongoing education on new features.
• Maintain continuous engagement with clients to increase value and build confidence in the product.
• Drive further adoption and identify upsell opportunities.
• Identify business churn risks early, and create action plans to circumvent them.
• Develop strategies for engagement, adoption, and success planning, by analyzing data and client feedback. Further drive value by identifying additional upsell and cross-sell opportunities.
• Represent the voice of the client internally, and provide feedback that enables continuous development and improvement of how we do business.
• Apply a solution-oriented approach to meeting client needs, and escalate client issues quickly.

• Build and maintain strong, trusted relationships with assigned channel partners
• Collaborate cross-functionally to address partner needs and enhance the overall partner experience
• Identify opportunities to strengthen relationships and improve partner outcomes
• Promote and ensure partner proficiency in Nexben products and services
• Serve as a primary point of contact for partners, ensuring a high-quality experience
• Support and execute partner success strategies that drive engagement and long-term value
• Use data and insights to analyze partner performance, identify challenges, and recommend solutions

Partner Success Consultant

• Own executive-level relationships for strategic healthcare client accounts.
• Lead quarterly business reviews, renewal discussions, and ongoing executive engagement.
• Proactively monitor client health, adoption, satisfaction, and retention trends.
• Partner cross-functionally with Sales, Product, Operations, and Support teams to deliver seamless client experiences.
• Identify growth opportunities while mitigating client risks and driving long-term retention.
• Travel up to 25% as needed.

See all jobs on JobTailor

Business Customer Success Manager

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager

Customer Success Manager – Renewals

Associate Customer Success Manager, Growth

Senior Dealer Success Manager

Client Success Specialist

Customer Success Manager – Standard

Client Success Executive

Director, State Partner Success Manager

CRM Marketing Specialist

AI Customer Success Manager

Customer Success Manager III

Strategic Customer Success Manager

Commercial Specialist, CRM

Client Success Manager

Client Success Manager

Partner Success Consultant

Director, Client Success