Senior Client Success Specialist

InStride

Senior Client Success Specialist driving operational excellence and client satisfaction in educational programs at InStride. Collaborating with internal teams to resolve learner challenges and feedback trends.

Posted 6/20/2026full-timeLos Angeles • Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Kansas, Louisiana, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, Wisconsin • 🇺🇸 United StatesSenior💰 $75,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Drive an exceptional operational experience for clients
Identify learner escalation trends and surface feedback
Collaborate cross-functionally with internal teams
Provide learner escalation support for clinical programming
Analyze client and learner feedback for trends

Requirements

What you’ll need

2+ years or more of experience in customer success and/or client services role
Strong investigative skills
Demonstrated ability to stay organized across multiple systems
Experience with generative AI tools
Knowledge of ticketing systems like Zendesk and Jira is a plus
Strong analytical and problem-solving skills
Excellent independent judgment

Benefits

Comp & perks

401(k) plan with company match
Flexible vacation policy
Paid family leave
Best-in-class health care benefits
Enroll in 2,800+ online certificate and degree programs through the Step Forward program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successclient servicesanalytical skillsproblem-solving skillsinvestigative skillsorganizational skills

Soft Skills

independent judgmentcollaborationfeedback analysis