Enterprise Customer Success Manager – AI-native

Incredible Health

Enterprise Client Partner at Incredible Health managing client relationships in healthcare systems. Driving AI adoption and enhancing client success through strategic partnerships and innovative practices.

Posted 6/18/2026full-timeRemote • Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Idaho, Illinois, Iowa, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own value creation and drive adoption, retention, renewals, and expansions across a portfolio of hospitals and health systems for the Incredible Health Career Marketplace and Incredible Health Lyn.
Serve as a strategic advisor from post-onboarding through renewal, including optimizing hiring funnels, rolling out new capabilities, refining processes, and aligning to system-level workforce goals.
Lead executive engagement with regular executive business reviews, clear success plans, and decisive follow-through.
Use AI daily, including building AI agents and workflow automations that accelerate reporting, insights, and client execution.
Translate data into clear narratives and action plans that earn buy-in from clinical, human resources, and C-suite leaders.
Navigate complex stakeholder landscapes across multiple sites and service lines, including setting shared goals, unblocking dependencies, and delivering timely outcomes.
Partner cross-functionally to deliver a unified, high-quality client experience and capture voice-of-customer insights to inform roadmaps and service improvements.
Operate with autonomy and creativity, communicating proactively and moving fast without sacrificing quality.

Requirements

What you’ll need

At least three years of experience in client success, consulting, relationship sales, or account management serving enterprise healthcare systems, with a track record of retention and expansion.
Demonstrated success providing consultation to senior-level executives.
Proven achievement against revenue retention and growth targets.
Hands-on, AI-forward operator who enjoys experimenting, iterating, and building simple agents and automations to scale your workflow and improve client outcomes.
Skilled in change management, enablement, and guiding healthcare systems through AI adoption with care, clarity, and guardrails.
Analytical, curious, and structured, able to turn complex data into focused insights and decisive next steps.
Highly proactive and self-directed. You're organized, calm under pressure, and skilled at prioritizing in fast-moving environments.
Background in healthcare technology and/or experience in nursing or recruiting is highly preferred.
Willing to travel up to 25% of the year.

Benefits

Comp & perks

We offer a competitive, market based salary aligned with your skills and experience
Our comprehensive benefits package covers medical, dental and vision coverage with shared premiums
Commission and/or equity may be offered based on the position
Unlimited vacation, so take a break when you need it!
We have a generous family leave policy so that you can spend time bonding with new additions to your family.
We welcome candidates with backgrounds that are commonly underrepresented in our industries.
We deeply value culture, community, and camaraderie amongst our team - we strive to create a work environment that lets you have fun and celebrate.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AIworkflow automationdata analysischange managementclient successconsultingrelationship salesaccount managementrevenue retentiongrowth targets

Soft Skills

strategic advisingexecutive engagementcommunicationproactiveself-directedorganizationalcalm under pressureprioritizationcreativityanalytical