Customer Success Manager, IP

Clarivate

Customer Success Manager ensuring customers fully utilize Clarivate services while driving growth and satisfaction. Collaborating with Sales, Product and other teams to deliver exceptional customer experiences.

Posted 6/24/2026full-timeAnn Arbor • Arizona, Colorado, Missouri, Montana, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $105,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Become a trusted advocate/advisor to customers
Deliver an exceptional customer experience
Oversee customer training and implement adoption strategies
Drive growth by securing existing business and identifying expansion opportunities
Proactive outreach to customers
Provide high-level governance and operational oversight
Deliver regular business reviews
Support the Customer Success mission
Partner and Mentor

Requirements

What you’ll need

Bachelors’ degree or equivalent relevant work experience related to the job, preferably Intellectual Property or Intellectual Intelligence
5+ years of experience working with customer success or relationship management
Experience with Intellectual Property products or services
Extensive experience in Intellectual Property management
Exceptional written and verbal communication skills, coupled with strong interpersonal abilities to interact professionally with diverse personalities and cultures
Outstanding investigative and problem-solving skills
Proven ability to engage effectively at all organizational levels
Familiar with using Customer Success software platforms (e.g., Salesforce.com, Gainsight)
Proficient in Microsoft Office, particularly PowerPoint

Benefits

Comp & perks

medical
dental
prescription drug
life insurance
401k with match
long term disability coverage
vacation
sick time
volunteer time
discount programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Intellectual Property managementCustomer Successrelationship managementproblem-solvinginvestigative skills

Soft Skills

communication skillsinterpersonal abilitiesmentoringadvocacycustomer experience