Associate Customer Success Manager

Thomson Reuters

Manage post-sale relationships for smaller accounts at Thomson Reuters, driving product adoption and customer satisfaction. Collaborate with internal teams for renewals and issue resolution.

Posted 6/23/2026full-timeEagan • Minnesota, Missouri, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $70,700 - $131,300 per yearWebsite

About the role

Key responsibilities & impact

Own post-sale relationships for a portfolio of smaller accounts.
Drive product adoption, usage, and satisfaction through proactive engagement.
Monitor customer health and usage trends to identify risks and opportunities.
Conduct regular check-ins and success reviews to ensure value realization.
Collaborate with internal teams to resolve issues and support renewals.
Maintain CRM and Customer Success tools for visibility and accountability.
Contribute to scalable processes and content that enhance the CS function.

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience).
1–3 years in Customer Success, Account Management, or similar role within a SaaS company.
Proficiency in CRM and Customer Success platforms; eagerness to learn and grow.

Benefits

Comp & perks

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Additional benefits: Optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementSaaS

Soft Skills

proactive engagementcollaborationcommunication

Certifications

Bachelor’s degree