Customer Success Manager

• Serve as the main point of contact for assigned customer accounts.
• Lead customer success activities such as onboarding and training.
• Identify opportunities for clients to get more value from our products.
• Build and maintain regular communication with key accounts.
• Conduct regular check-ins and business reviews with clients.
• Proactively identify upsell and cross-sell opportunities.

• Define and execute long-term strategies for the Enterprise Core Customer Success team.
• Build technical depth across the team so CSMs can engage credibly on complex customer challenges.
• Ensure ongoing success and value realization for Samsara's enterprise customers.
• Identify and mitigate risk across your portfolio using data-driven insights.
• Partner with Sales, Marketing, Product, and Support to improve customer experience.
• Hire, develop, and manage a team of 6-8 CSMs.

Senior Manager, Customer Success

• Develop a portfolio of ~35 Enterprise customer accounts, all of which are high-touch customers with complex needs.
• Regularly reach out to your accounts to gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
• Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
• Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value.
• Help find new ways to continuously improve our customers experience, both in our product and processes.
• Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
• Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
• Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.

Enterprise Customer Success Manager, Exteriors

• Manage a portfolio of 15–30 SMB/Mid-Market customers (<$500M in revenue), serving as the primary point of contact from onboarding through renewal and growth.
• Support executive stakeholders (VP to C-level) to achieve fast, measurable outcomes with Alloy.ai through scalable, value-driven engagements.
• Monitor account health, manage by exception, and focus efforts where they will have the highest impact.
• Drive retention and expansion through business value reviews, renewals, and growth-focused conversations.
• Conduct and deliver analysis in Alloy, helping customers turn insights into repeatable, automated processes.
• Identify and cultivate customer advocates, partnering with Marketing to capture success stories, case studies, and references.
• Improve processes, playbooks, and tooling to support scaled customer management without sacrificing quality.
• Collaborate on building training programs, including self-serve onboarding and education to reduce manual support needs.
• Act as the voice of the customer, gathering feedback and translating it into actionable requests for Product and Engineering.

• Own major financial existing accounts
• Drive sales, ongoing, consultative relationships and be the face of Socure throughout the post-sales customer journey
• Create and implement strategic account plans focused on enterprise-wide deployments of products and services
• Partner with our Public Sector Sales Pod to develop, scale, and grow our post-sales customer success function
• Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization
• Identify expansion and up-sell opportunities, new use cases, and play a key role in renewing enterprise customer contracts
• Manage time-to-revenue timelines following contract signing, including product delivery, integration, and sign-offs
• Coordinate technical resources needed for up-sell opportunities and support issues
• Own status reporting to support revenue projections
• Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning
• Analyze customer data to identify and propose new ideas and processes to prevent issues and increase product usage
• Quickly absorb new information via Socure University training program and external sources to become an expert on our solutions

Strategic Customer Success Manager – Public Sector

• Own a portfolio of customers and drive technical adoption, value realization, and long-term success
• Serve as a trusted technical advisor, translating customer goals into onboarding, enablement, and solution guidance
• Partner cross-functionally with Sales, Support, Product, and Engineering to resolve blockers and improve the customer experience
• Monitor customer health, identify risks and expansion opportunities, and proactively recommend actions to improve outcomes
• Document best practices, recurring technical issues, and customer feedback to help scale processes and influence product improvements

Technical Success Manager

• Be a proactive customer success mindset
• Drive adoption, retention, and expansion for your client base
• Lead successful implementation and onboarding for new clients
• Build and enhance executive relationships within client base
• Train and educate Govly users
• Share frontline customer experiences back into the business
• Bring a scrappiness and hunger to build a truly special team

• Own a portfolio of small and mid-market customers end-to-end
• Decide how each account is structured, what the success plan looks like
• Assess account health, identify risk and expansion signals, and recommend renewal terms
• Triage and respond to customer support tickets
• Decide when to fulfill a customer request and when to push back
• Coach customers on Balanced Scorecard, OKR, and ClearPoint best practices
• Design and run customer working sessions

Customer Success Associate

• Consult with management on efforts and processes for overseeing customer network development and customer support activities
• Work directly with lenders to develop their capabilities to deliver loans to Fannie Mae
• Support customer engagement opportunities
• Build strong relationships with multifamily owners and DUS lenders by developing customized financing strategies and delivering best-in-class customer service.
• Partner with credit, legal, risk, and servicing teams to structure transactions that balance mission and market objectives with sound credit principles.
• Provide guidance and recommendations on promoting and selling Fannie Mae's products and services.
• Provide subject matter expertise, best practices, and recommendations to management.

Principal, Multifamily Customer Engagement and Partner Management

• Drive an exceptional operational experience for clients
• Identify learner escalation trends and surface feedback
• Collaborate cross-functionally with internal teams
• Provide learner escalation support for clinical programming
• Analyze client and learner feedback for trends

Senior Client Success Specialist

• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables
• Coordinate all deliverables the customer is entitled to
• Successfully align with and manage both Business and Technical Stakeholders
• Drive adoption of MuleSoft features with reps, agents, managers, supervisors, and ops teams
• Conduct enablement sessions on opportunity and case management
• Partner with more experienced team members to solve complex problems and develop strategic success plans when needed

Customer Success Manager, Mulesoft – Public Sector/Federal Civilian

• Own value creation and drive adoption, retention, renewals, and expansions across a portfolio of hospitals and health systems for the Incredible Health Career Marketplace and Incredible Health Lyn.
• Serve as a strategic advisor from post-onboarding through renewal, including optimizing hiring funnels, rolling out new capabilities, refining processes, and aligning to system-level workforce goals.
• Lead executive engagement with regular executive business reviews, clear success plans, and decisive follow-through.
• Use AI daily, including building AI agents and workflow automations that accelerate reporting, insights, and client execution.
• Translate data into clear narratives and action plans that earn buy-in from clinical, human resources, and C-suite leaders.
• Navigate complex stakeholder landscapes across multiple sites and service lines, including setting shared goals, unblocking dependencies, and delivering timely outcomes.
• Partner cross-functionally to deliver a unified, high-quality client experience and capture voice-of-customer insights to inform roadmaps and service improvements.
• Operate with autonomy and creativity, communicating proactively and moving fast without sacrificing quality.

Enterprise Customer Success Manager – AI-native

• Provide support for sustainment training in support of the Contact Relationship Management (CRM) platform in R/PPR's Organizational Learning Unit.
• Design, deliver and evaluate online/virtual and in-person training modules across platforms used by the Department, customized by strategic outcomes and policy priorities as set by the Office.
• Track important interactions and strategically identify and engage target audiences through CRM.
• Manage the intake of help desk ticket requests for sustainment training.
• Support and maintain an eLearning platform for on-demand self-service training.

Training Specialist – CRM

• Serve as the primary point of contact for customers, fostering strong relationships with government end users and commercial clients.
• Conduct regular Quarterly Business Reviews (QBRs) to communicate progress, gather feedback, and ensure alignment with customer goals.
• Responsible for renewals, upsells, and cross sells.
• Partner closely with engineering and product teams to ensure timely and successful delivery of technical solutions.
• Translate customer needs into actionable requirements, ensuring seamless integration and deployment of our PaaS solutions.
• Guide customers through the Authority to Operate (ATO) compliance process, ensuring they meet necessary security and regulatory standards.
• Stay up-to-date on compliance trends, government requirements, and cloud security best practices to support customer success.
• Serve as a trusted technical advisor, helping customers optimize their use of our platform.
• Advocate for customers by sharing feedback and insights to inform product development and enhancements.
• Monitor customer success metrics, including adoption rates, satisfaction scores, and retention, to identify opportunities for improvement.
• Develop and execute strategies to improve customer outcomes and increase platform utilization.

Mission Success Manager

• Serve as the primary point of contact for a portfolio of federal customers throughout the customer lifecycle.
• Coordinate customer engagements to ensure commitments, deliverables, and key objectives are completed on schedule, while maintaining accurate engagement records and status reporting.
• Conduct regular business reviews, success planning sessions, and customer health assessments.
• Coordinate customer communications during product updates, releases, and service-impacting events.
• Develop a deep understanding of customer missions, priorities, and operational environments.
• Partner with customers to ensure successful onboarding, deployment, adoption, and ongoing use of HiddenLayer solutions.
• Monitor customer health and proactively mitigate risks that could impact customer success, satisfaction, or renewal.
• Capture, prioritize, and communicate customer feedback to Product and Engineering teams.
• Represent customer requirements and mission needs in internal discussions and product planning activities.
• Partner with Account Executives and leadership to support contract renewals, option year exercises, and expansion opportunities.

Customer Success Manager – Federal

• Drive customer onboarding, product adoption, and ongoing engagement across your portfolio
• Align product value to customer business outcomes, ensuring customers realize measurable ROI
• Lead strategic business reviews and customer success planning sessions
• Deliver proactive recommendations and best practices that improve customer outcomes
• Monitor customer health, product usage, and engagement trends to identify churn risk early
• Execute mitigation strategies and success playbooks for at-risk accounts
• Partner with Account Management on save motions, retention plans, and renewal strategies
• Build trusted relationships with customer stakeholders at all levels of the organization
• Serve as the primary strategic advisor for product adoption and operational best practices
• Execute proactive engagement cadences and lifecycle strategies across your book of business
• Maintain accurate customer health data, account insights, and lifecycle tracking in Salesforce and CS platforms
• Execute customer success playbooks and engagement frameworks with consistency and discipline
• Leverage customer signals and usage data to prioritize action and drive outcomes at scale
• Contribute to scalable CS processes, programs, and operational improvements
• Identify customer growth opportunities through usage trends, business needs, and stakeholder conversations
• Partner with Account Management to surface and support expansion strategies
• Advocate for customer needs internally while balancing business objectives

Customer Success Manager jobs in District of Columbia

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Customer Success Manager

Senior Manager, Customer Success

Enterprise Customer Success Manager, Exteriors

Customer Success Manager

Strategic Customer Success Manager – Public Sector

Technical Success Manager

Customer Success Manager

Customer Success Associate

Principal, Multifamily Customer Engagement and Partner Management

Senior Client Success Specialist

Customer Success Manager, Mulesoft – Public Sector/Federal Civilian

Enterprise Customer Success Manager – AI-native

Training Specialist – CRM

Mission Success Manager

Customer Success Manager – Federal

Senior Customer Success Manager