Implementation Specialist

• Serve as the primary implementation specialist and trusted advisor from kickoff through go-live.
• Manage a portfolio of customers in various stages of onboarding.
• Lead customer training and activation calls for AI Receptionist and TrueLark products.
• Review and validate customer AI setup preferences, scheduling configurations, business information, insurance settings, and workflow requirements.
• Train customers on AI Receptionist features including:
• - AI Voice
• - AI Texting
• - Online Booking
• - Missed Call Text
• - Unified Inbox
• - Call Intelligence
• - Needs Attention workflows
• Configure and activate TrueLark within Weave systems.
• Conduct test calls and validate customer workflows before go-live.
• Troubleshoot implementation issues and partner with Product, Support, Operations, and Engineering teams when necessary.
• Proactively manage customer expectations and communicate implementation milestones.
• Handle customer escalations and adoption concerns.
• Ensure customers understand how to maximize the value of both Weave and TrueLark.
• Document customer interactions, implementation progress, and next steps.
• Schedule and conduct post-go-live check-in calls to support adoption and long-term success.
• Deliver a five-star customer experience throughout the onboarding journey.

Implementation Specialist – Upsells AI Receptionist

Customer Success Manager

• Define and execute Route's Customer Success strategy, ensuring merchants realize long-term value from their partnership with Route
• Lead, coach, and develop a high-performing team of Customer Success Managers, fostering a culture of accountability, growth, and customer obsession
• Own key business metrics, including net revenue retention, renewals, expansion opportunities, and overall portfolio health
• Build and scale customer success programs, playbooks, and engagement models that support merchants across a range of segments and needs
• Partner with Revenue Operations to establish the processes, tools, and reporting needed to drive efficient execution and informed decision-making
• Serve as the voice of the customer, translating merchant feedback into actionable insights for Product, Marketing, and Operations
• Collaborate closely with Sales, Onboarding, Product, and Revenue leaders to create a seamless customer experience and identify growth opportunities
• Represent Customer Success in strategic planning and leadership discussions, helping shape Route's broader revenue and retention strategy

Director of Customer Success

• Own the overall program timeline end-to-end, coordinating with EPD and the Sprint Planner to keep delivery on track
• Gather and document partner requirements into clear deliverables that EPD can execute on; hand off solutioning when technical decisions arise
• Serve as the primary day-to-day partner contact during implementation; transition relationship continuity to the CSM at launch
• Track and communicate project health proactively — flag delays, blockers, and scope risks early and drive resolution
• Craft clear, well-written deliverables including meeting agendas, minutes, and business reviews for internal and external stakeholders
• Maintain a tight feedback loop with the assigned CSM and accurate records in Sure's CRM (Attio)

• Engage with your customers through regular calls, business reviews and daily needs
• Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform
• Create success plans for your customers and document customer progress toward established goals and results
• Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned
• Communicating major milestones and updates to Sr. Leadership on a regular basis
• Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls
• Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
• Learn and share industry best practices in order to solve customer needs

Senior Customer Success Manager

• Drive customer onboarding, product adoption, and ongoing engagement across your portfolio
• Align product value to customer business outcomes, ensuring customers realize measurable ROI
• Lead strategic business reviews and customer success planning sessions
• Deliver proactive recommendations and best practices that improve customer outcomes
• Monitor customer health, product usage, and engagement trends to identify churn risk early
• Execute mitigation strategies and success playbooks for at-risk accounts
• Partner with Account Management on save motions, retention plans, and renewal strategies
• Build trusted relationships with customer stakeholders at all levels of the organization
• Serve as the primary strategic advisor for product adoption and operational best practices
• Execute proactive engagement cadences and lifecycle strategies across your book of business
• Maintain accurate customer health data, account insights, and lifecycle tracking in Salesforce and CS platforms
• Execute customer success playbooks and engagement frameworks with consistency and discipline
• Leverage customer signals and usage data to prioritize action and drive outcomes at scale
• Contribute to scalable CS processes, programs, and operational improvements
• Identify customer growth opportunities through usage trends, business needs, and stakeholder conversations
• Partner with Account Management to surface and support expansion strategies
• Advocate for customer needs internally while balancing business objectives

• Leadership for a cross-site team of associates who are focused on providing a world-class client experience to our NPO customers, while balancing risk to the organization
• Day-to-day management of a team of front-line associates, including interviewing, onboarding, payroll, PTO Management, scheduling, performance management, risk mitigation, compensation
• Ensuring controls in place, documented, and executed flawlessly each day
• Develop and coach associates to effectively, accurately and efficiently meet our client's needs
• Drive culture and associate engagement through coaching, development and a highly customized and personalized approach to team leadership
• Success is measured thru various critical metrics including individual quality, productivity, client satisfaction

Client Experience Manager

• Takes ownership of deep learning about our software, its functions, and how it fulfills our customers' needs and how they use the product
• Support the CSMs in technical calls, upselling, and building new requirements
• Collaborate with the Solution Architects on larger solutions
• Collaborate with customers to gather and understand their technical requirements, business goals, and objectives in order to design and architect solutions that leverage our platform to meet those requirements
• Provide technical guidance and best practices to existing customers for integrating our platform with existing systems and workflows
• Create detailed technical documentation, including architecture diagrams, solution design specs, and integration guides
• Work closely with product and engineering teams to communicate customer feedback and drive continuous improvement of our platform
• Advocate for customer needs within the organization, ensuring that their feedback is considered in product development and enhancements
• Stay up-to-date with industry trends, emerging technologies, and best practices to continuously improve the solutions provided to customers
• Collaborate with internal teams to develop and refine processes, tools, and resources that enhance the customer experience
• An essential function of this role requires onsite work to collaborate with other team members
• Remote work can be conducted at managers discretion and in accordance with company hybrid policy, although the first 90 days are expected to be in office completely to accommodate in person training

Technical Success Manager

• Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.
• Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization.
• Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction.
• Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).

Enterprise Customer Success Manager

• Become a product expert, including the technical workings and practical business application.
• Manage new customers after the implementation process in order to ensure successful onboarding and adoption of our platform.
• Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams.
• Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services.
• Keep customers informed of process and procedural changes.
• Manage the resolution of escalated customer issues.
• Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements.
• Travel expectations – 10%

• Manage a portfolio of enterprise-level clients, ensuring high engagement and retention
• Develop strategic relationships with executive stakeholders at client organizations
• Lead in-depth business reviews to understand business challenges and align Suralink’s solutions with customer objectives
• Proactively identify risks and opportunities within customer accounts and develop mitigation strategies
• Generate upsell and cross sell opportunities with your assigned accounts
• Drive adoption across multiple departments within enterprise clients
• Act as a trusted advisor, providing industry insights and recommending tailored solutions
• Partner with sales to identify expansion opportunities and execute account growth plans
• Understand and advocate for customer needs and challenges with internal teams

• Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
• Customize prompt flows and voice logic to match each business’s tone, processes, and goals.
• Train owners and office managers on best practices, troubleshooting, and ongoing optimization.
• Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days.
• Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.

Implementation Manager

• Build trust with customers by maintaining regular engagement cadences through all phases of their implementation.
• Create a plan outlining the customer’s goals with implementing Fieldguide and activities needed to meet those goals.
• Cultivate customer champions and grow their Fieldguide knowledge.
• Be the link between the customer and Fieldguide’s cross-functional teams.
• Be proactive in identifying success risks and develop decisive action plans.

Implementation Consultant, Audit

🌐
Worldwide
❌ Jobs You've Hidden
⭐️ Saved Jobs
✅ Applied Jobs
✉️ Email Alerts
👤 Account
404 - Page Not Found
🌐
Worldwide
Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com
Search
Search Jobs by country
Search jobs by city
Search jobs by job title
Search entry-level jobs
Search junior-level jobs
Search senior-level jobs
Search jobs by tech stack
Search jobs by contract type
Search remote internships
Search remote part-time jobs
Remote jobs Anywhere in the World
Companies Hiring Anywhere in the World
Companies Hiring Sales People Anywhere in the World
Companies Hiring Software Engineers Anywhere in the World
Resources
Advice
Tips for finding remote jobs
Interview questions and answers
Resume examples
Cover letter examples
Post a job
Affiliates
Privacy policy
Terms of service
Job board SEO course
AI Apply Copilot
OpenClaw job finder
Jobs by Country
Remote jobs anywhere in the world (Worldwide remote jobs)
Remote jobs United States
Remote jobs Australia
Remote jobs Brazil
Remote jobs Canada
Remote jobs France
Remote jobs Ireland
Remote jobs Germany
Remote jobs Netherlands
Remote jobs Spain
Remote jobs UK
Popular Jobs
Remote data analyst jobs
Remote customer support jobs
Remote executive assistant jobs
Remote marketing jobs
Remote product designer jobs
Remote product manager jobs
Remote project manager jobs
Remote recruiter jobs
Remote sales jobs
Remote software engineer jobs
Jobs by Type
Remote full-time jobs
Remote part-time jobs
Remote contract jobs
Remote internship jobs
Remote entry-level jobs
Remote jobs with no experience required
Remote junior jobs (1-3 years of experience)
Digital nomad jobs
Remote jobs with no degree required
Freelance remote jobs
Temporary remote jobs
Remote jobs hiring now
Stay at home mom jobs

Senior Specialist, Customer Success

• Grow with an Ownership Mindset: Champion continuous learning and innovation, tackle real problems, create tangible solutions, and drive results.
• Collaborate with Peers and Leaders Alike: Work in a transparent and respectful environment where feedback flows freely.
• Experience a High-Performance Culture and Clear Purpose: Achieve specific goals with shared accountability, celebrating milestones and learning from challenges.
• Drive the onboarding process for new merchants joining ShipBob.
• Guide merchants to configure and optimize software and fulfillment services confidently.
• Swiftly address challenges and provide scalable solutions to our merchants, setting them on the path to sustained success.
• Establish and maintain communication with key stakeholders to set expectations for key deliverables, timelines, and milestones.
• Proactively identify potential project risks and help develop mitigation strategies.
• Conduct tailored training sessions for all stakeholders based on merchant needs and specific dashboard configurations.

Senior Merchant Implementation Manager

🌐
Worldwide
❌ Jobs You've Hidden
⭐️ Saved Jobs
✅ Applied Jobs
✉️ Email Alerts
👤 Account
This job opening is no longer available.
Similar Jobs
Implementation Engineer

🕒 November 26, 2025

Atlan Stormwater

51 - 200

Website
LinkedIn
All Job Openings

Implementation Engineer guiding Fortune 500 customers in data integration projects leveraging Atlan’s active metadata platform. Leading technical excellence and transforming organizations' data management.

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

Implementation Specialist

🕒 November 25, 2025

Double

51 - 200

🤝 B2B

☁️ SaaS

⚡ Productivity

Website
LinkedIn
All Job Openings

Implementation Specialist conducting onboarding calls and training customers for a SaaS bookkeeping tool. Ensuring successful implementation and high renewal rates in a remote setting.

🇺🇸 United States – Remote

💵 $70k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

Implementation Manager, Enterprise Scribe

🕒 November 25, 2025

Commure

1001 - 5000

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Website
LinkedIn
All Job Openings

Implementation Manager overseeing client activation projects for healthcare technology solutions. Collaborating cross-functionally to deliver tailored implementation strategies to enterprise clients.

🇺🇸 United States – Remote

💵 $100k - $130k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

Senior Implementation Consultant

🕒 November 25, 2025

Commure

1001 - 5000

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Website
LinkedIn
All Job Openings

Senior Implementation Consultant at Commure managing Revenue-Cycle processes and collaborating with cross-functional teams. Providing exceptional onboarding and driving operational excellence with a focus on client success.

🇺🇸 United States – Remote

💵 $120k - $160k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

Firewall Implementation Engineer – Fortigate, Fortimanager

🕒 November 2, 2025

KMC Solutions

1001 - 5000

👥 HR Tech

🤝 B2B

☁️ SaaS

Website
LinkedIn
All Job Openings

Firewall Implementation Engineer at Nuspire, specializing in design and configuration of network security solutions. Responsible for customer installations and remote troubleshooting for firewall systems.

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

Search More Implementation Specialist Jobs
🌐
Worldwide
Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com
Search
Search Jobs by country
Search jobs by city
Search jobs by job title
Search entry-level jobs
Search junior-level jobs
Search senior-level jobs
Search jobs by tech stack
Search jobs by contract type
Search remote internships
Search remote part-time jobs
Remote jobs Anywhere in the World
Companies Hiring Anywhere in the World
Companies Hiring Sales People Anywhere in the World
Companies Hiring Software Engineers Anywhere in the World
Resources
Advice
Tips for finding remote jobs
Interview questions and answers
Resume examples
Cover letter examples
Post a job
Affiliates
Privacy policy
Terms of service
Job board SEO course
AI Apply Copilot
OpenClaw job finder
Jobs by Country
Remote jobs anywhere in the world (Worldwide remote jobs)
Remote jobs United States
Remote jobs Australia
Remote jobs Brazil
Remote jobs Canada
Remote jobs France
Remote jobs Ireland
Remote jobs Germany
Remote jobs Netherlands
Remote jobs Spain
Remote jobs UK
Popular Jobs
Remote data analyst jobs
Remote customer support jobs
Remote executive assistant jobs
Remote marketing jobs
Remote product designer jobs
Remote product manager jobs
Remote project manager jobs
Remote recruiter jobs
Remote sales jobs
Remote software engineer jobs
Jobs by Type
Remote full-time jobs
Remote part-time jobs
Remote contract jobs
Remote internship jobs
Remote entry-level jobs
Remote jobs with no experience required
Remote junior jobs (1-3 years of experience)
Digital nomad jobs
Remote jobs with no degree required
Freelance remote jobs
Temporary remote jobs
Remote jobs hiring now
Stay at home mom jobs

Implementation Specialist – Health Tech

• As a Sr. Customer Success Manager, you will be a pivotal part of our Customer Success team, responsible for nurturing and maintaining strong relationships with our valued customers.
• Your primary objective will be to ensure the success and satisfaction of our customers throughout their journey with our company.
• By understanding their unique needs and objectives, you will proactively engage with key stakeholders, provide personalized support, and offer strategic guidance to drive the maximum value from our solutions.
• Your efforts will focus on retention, increasing revenue growth, and maximizing customer lifetime value.
• As a customer advocate and trusted advisor, you will play a crucial role in driving customer success and fostering lasting partnerships, contributing to our company's growth and success.
• Responsible for exemplifying excellent customer service and the company's core values, culture, policy, and procedures at all times.

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Customer Success Consultant

• Act as a primary point of contact for inbound support requests and respond promptly to support calls, chats, and emails
• Assess, categorize, and reassign support requests to appropriate internal team members as needed
• Troubleshoot and diagnose product, system, and service-related issues
• Advocate for customers by capturing feature requests and customer feedback
• Deliver customer support through phone, email, and chat interactions
• Manage customer escalations with professionalism and attention to resolution
• Track and document customer interactions, communications, and action items accurately
• Collaborate cross-functionally to support process improvements and operational efficiency
• Develop knowledge of InsCipher products, services, and surplus lines processes
• Required to perform other duties as requested, directed, or assigned

Customer Success Specialist

• Build deep, trusted relationships with a portfolio of high-value, strategic customers. Understand their business objectives and create customized strategies to drive value and achieve measurable outcomes.
• Champion the adoption of Maze solutions by proactively identifying opportunities for growth and recommending tailored use cases aligned with the client’s evolving needs and strategic priorities.
• Act as a consultant and thought partner to C-level executives and key stakeholders, providing insights that elevate their research practices and demonstrate the impact of Maze’s solutions on their business goals.
• Conduct regular, impactful Business Reviews to articulate ROI, deliver insights, and strengthen alignment with client leadership and budget owners.
• Serve as the voice of the customer within Maze, providing actionable feedback to product, sales, marketing, and support teams to continuously improve our offerings and align with client needs.
• Proactively identify challenges and provide creative, scalable solutions to ensure client success, leveraging internal resources and cross-functional collaboration.
• Partner with Account Executives (AEs) and Account Managers (AMs) to ensure renewals and identify expansion opportunities, contributing to both customer retention and revenue growth.
• Work closely with Sales, Product, Marketing, and Research Partner teams to deliver a cohesive, high-impact customer experience that reinforces Maze’s value proposition.

See all jobs on JobTailor

Implementation Specialist – Upsells AI Receptionist

Director of Customer Success

Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager

Client Experience Manager

Technical Success Manager

Enterprise Customer Success Manager

Enterprise Customer Success Manager

Senior Customer Success Manager

Enterprise Customer Success Manager

Implementation Manager

Implementation Consultant, Audit

Senior Specialist, Customer Success

Senior Merchant Implementation Manager

Implementation Specialist – Health Tech

Senior Customer Success Manager

Customer Success Consultant

Customer Success Specialist

Strategic Customer Success Manager