Customer Onboarding Specialist

Subsplash

Customer Onboarding Specialist enhancing client experience post-sale and optimizing retention while working closely with clients on Subsplash's products. Contribute to onboarding journey and ensure client satisfaction.

Posted 7/10/2026full-timeRemote • Alabama, Arizona, Colorado, Florida, Idaho, Iowa, Kansas, Kentucky, Minnesota, Missouri, Montana, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wyoming • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Providing tailored services for paid implementation clients including but not limited to consulting, building and graphic design
Providing clients with creative direction and solutions to problems via tickets and phone calls and screen sharing
Working closely with the client to curate their onboarding journey and see that apps pass internal review in six weeks or less from signup
Reviewing client apps for quality assurance
Working with your team on new projects and ideas to better the client experience
Troubleshooting complex issues

Requirements

What you’ll need

2 years of customer service experience
Experience using systems like Zendesk, JIRA, Asana, and Google Apps
Basic coding knowledge (Bonus Qualification)
Experience with Photoshop and/or other image manipulation and design programs (Bonus Qualification)

Benefits

Comp & perks

Generous Paid Time Off
Medical Coverage
Dental Coverage
Vision Coverage
Short and long term disability and life insurance
401k Matching
Professional Development
Top of the Line Equipment
Referral Program
Parental Leave
Family-Friendly Culture

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Basic Coding KnowledgeImage ManipulationGraphic Design

Soft Skills

Creative DirectionProblem SolvingCollaboration