Subsplash

Customer Support

• Contribute to daily support inquiries, both externally and internally, through written and verbal communication
• Troubleshoot complex technical issues
• Logging and communicating the status of various bugs and requests
• Become a platform and industry expert through continued training and curiosity
• Contribute to our team’s written knowledge base, documenting answers and instructions as new scenarios arise
• Collaborate across departments in an effort to provide our clients with smooth and efficient service

Product Support Specialist

Account Executive

• Generate new business for Subsplash through identifying organizations that will benefit from Subsplash services
• Respond to interested leads and connect with decision makers
• Demonstrate the value Subsplash can deliver and focus on maximizing MRR (Monthly Recurring Revenue)
• Close and win opportunities from warm inbound leads
• Foster relationships with prospects and identify market trends
• Assess prospect needs and present appropriate solutions
• Use phone calls, emails, and in-person meetings when applicable to establish and maintain prospect relationships
• Acquire and demonstrate product knowledge and technical selling skills
• Maintain accurate records of accounts and account activity in a CRM system
• Participate in team-building, sales training, marketing efforts, and customer care

Ministry Sales Representative II

Product Manager

• As a Product Manager I at Subsplash, you are responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing as well as the CEO and leadership to bring experiences to life.; The Product Manager I also ensures that the product supports the company’s overall strategy and goals. You are responsible for helping Subsplash evaluate opportunities and determine what gets built and delivered to delight customers and users. You are tasked with helping to ensure our revenue and customers satisfaction goals re met. You will know customers and users well, become an expert on the product. Because you play a central role in your organization — always gathering valuable intelligence from various stakeholders, customers, and your market — you are in a unique position to define the success of your product. Your role as the product’s strategist and evangelist will be central to your success and the success of your products.

Product Manager I

Account Manager

• Build relationships with targeted clients via phone and email communication
• Inform clients of exciting new products and features and value of Subsplash platform
• Develop innovative solutions catered to client needs
• Help clients succeed in their utilization and implementation of Subsplash products
• Stay educated and be able to educate clients on industry information
• Report to the Manager of the Client Success Team
• Delight clients, increase retention, and increase recurring revenue through the adoption of Subsplash services by strategically consulting, strengthening relationships, staying informed and educating clients on industry knowledge, and helping clients maximize their investment in Subsplash through fuller utilization of our platform.

Account Manager, Client Success

Product Designer

• Design and prototype elegant solutions for mobile and web apps
• Partner with product managers on product strategy and definition
• Identify user needs, sketch solutions with prototypes, test ideas with UX researchers, and refine designs with data and user feedback
• Document detailed interaction models and UI specifications
• Collaborate with other designers to maintain design consistency and coherence across Subsplash products
• Manage and prioritize a workload of multiple projects from concept to completion and own all design aspects of projects through production
• Contribute to and help direct the build-out and maintenance of the internal design system/pattern library
• Evangelize best UX practices to other designers, engineers, and product managers
• Develop a deep understanding of Subsplash products and product development processes (Year 1 outcome)
• Make contributions and help direct the build-out of the internal design system (Year 1 outcome)

UX Designer II

Onboarding Specialist

• Report to the Onboarding Manager and welcome clients post-sale
• Curate the onboarding experience to optimize client retention and adoption
• Teach clients how to use Subsplash tools and services
• Provide tailored services for paid implementation clients including consulting, building, and graphic design
• Provide creative direction and solutions via tickets, phone calls, and screen sharing
• Curate onboarding journey to ensure apps pass internal review within six weeks of signup
• Review client apps for quality assurance
• Troubleshoot complex issues and collaborate on projects to improve the client experience

Product Support Specialist

Ministry Sales Representative II

Product Manager I

Account Manager, Client Success

UX Designer II

Customer Onboarding Specialist