Mid-Market CSM

Kenect

Customer Success Manager at Kenect ensuring client renewal and product adoption. Managing customer relationships and promoting upsells for a SaaS platform with a focus on customer satisfaction.

Posted 6/24/2026full-timePleasant Grove • Utah • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own the customer's renewal, usage, and adoption of Kenect product features.
Identify, strategize and execute account expansions, feature upsells and cross-sales
Promote maximum value of the product, identify new opportunities to ensure growth attainment
Develop a comprehensive understanding of common business challenges faced by customers along with their common objectives.
Deliver group and individual user informational and training sessions about Kenect features, industry benchmarking and best practices
Monitor usage, proactively contact clients upon low usage and deliver effective solutions to improve product adoption.
Run, build and maintain regular cadence calls and Executive Business Reviews with key stakeholders
Evaluate and prioritize customer issues and inquiries to better serve the customers and drive effective resolutions.

Requirements

What you’ll need

2+ years of Customer Success experience in a SaaS or software company.
Driven, self-motivated, enthusiastic and with a “get things done” attitude
Ability to manage a large portfolio of clients with amazing task and time management
A+ organization skills
Experience upselling and expanding a book of business
Experience carrying a retention and upsell monthly quota
Results-driven mentality, with a bias for speed and action
Knowledge of Salesforce is a plus

Benefits

Comp & perks

Health, Dental, Vision, Life & Disability Insurance
Your birthday is a paid day off
Onsite gym
Breakroom full of snacks and drinks
Convenient location next to freeway entrance/exit

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessSaaSupsellingaccount expansionfeature adoptionbusiness reviewsclient managementretention strategiesquota managementindustry benchmarking

Soft Skills

self-motivatedenthusiastictask managementtime managementorganizational skillsresults-drivenproactive communicationproblem-solvingstrategic thinkinginterpersonal skills