Kenect

Customer Success Manager

• Own the customer's renewal, usage, and adoption of Kenect product features.
• Identify, strategize and execute account expansions, feature upsells and cross-sales
• Promote maximum value of the product, identify new opportunities to ensure growth attainment
• Develop a comprehensive understanding of common business challenges faced by customers along with their common objectives.
• Deliver group and individual user informational and training sessions about Kenect features, industry benchmarking and best practices
• Monitor usage, proactively contact clients upon low usage and deliver effective solutions to improve product adoption.
• Run, build and maintain regular cadence calls and Executive Business Reviews with key stakeholders
• Evaluate and prioritize customer issues and inquiries to better serve the customers and drive effective resolutions.

Mid-Market CSM

Full-stack Engineer

• Lead frontend development across React and TypeScript web applications
• Contribute to Java and Node.js backend services to deliver complete, end-to-end features
• Partner closely with Product and UX to translate requirements into well-scoped technical tasks
• Serve as the primary technical voice for your team in architecture discussions and sprint planning
• Mentor and develop engineers at varying skill levels through code reviews and coaching
• Monitor team workflow metrics, facilitate retrospectives, and proactively identify blockers
• Own your team's technical debt backlog and propose tech epics each quarter
• Oversee production reliability for your team's services including incident response
• Participate in hiring and support onboarding of new team members

Mid-Market CSM

Engineering Team Lead