Customer Engineer

Cummins Inc.

Customer Engineer responsible for technical liaison during product development and integration processes. Driving root-cause resolution, installation quality, and influencing performance in customer vehicles.

Posted 6/26/2026full-timeRemote • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $79,200 - $118,800 per yearWebsite

About the role

Key responsibilities & impact

Drive root‑cause resolution by investigating integration and installation issues, understanding causal mechanisms, recommending corrective actions, and owning documentation of results.
Strengthen installation quality by applying and improving key processes such as Installation Quality Assurance, OEM integration, and product selection.
Enable cross‑functional alignment by gathering input from SMEs and VPI teams, negotiating requirements, and delivering accurate product data and installation guidance to Application Engineers and OEMs.
Influence machine performance through sound decisions on product selection, design, and integration.
Serve as the primary technical liaison by building strong relationships with customer technical counterparts and resolving installation issues.

Requirements

What you’ll need

Bachelor’s degree in Engineering or related STEM field required.
Experience supporting OEM customers, product integration, machine systems, or technical troubleshooting activities.
Strong communication and problem-solving skills with the ability to manage multiple priorities in a customer-focused environment.
Ability to interpret technical requirements, installation guidelines, and engineering documentation while working across cross-functional teams.
Prior experience with off-highway equipment, engine integration, or Installation Quality Assurance (IQA) processes preferred.

Benefits

Comp & perks

Compensation and benefits details are not explicitly listed in the posting.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical troubleshootingproduct integrationinstallation quality assuranceengine integrationoff-highway equipment

Soft Skills

communicationproblem-solvingcross-functional collaborationrelationship buildingnegotiation

Certifications

Bachelor’s degree in Engineering