Onboarding Manager

Tapcheck

Onboarding Manager at Tapcheck leading clients through the end-to-end onboarding process. Managing onboarding configurations and collaborating with other teams for client success.

Posted 6/27/2026full-timeAlabama, Arizona, California, Colorado, District of Columbia, Florida, Idaho, Illinois, Louisiana, Massachusetts, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington, Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own onboarding from sales handoff through launch and first 30 days post-go-live
Serve as the primary point of contact, aligning expectations, timelines, and technical requirements
Ensure accurate, predictable go-lives and a smooth transition to Support/CSM teams
Configure Tapcheck’s platform and manage data accuracy across Salesforce and internal tools
Troubleshoot integration, payroll/timekeeping, and data-flow issues with urgency
Work with third-party vendors when resolving complex or enterprise-level setups
Validate deductions, sync behavior, and critical data flows after launch
Identify and resolve issues quickly to stabilize clients within their first 30 days
Partner with Sales, Product, Engineering, Support, and CSMs to remove blockers and improve reliability
Maintain and refine documentation, SOPs, and onboarding tooling
Contribute to scalable, automated onboarding workflows through our platform, OnRamp

Requirements

What you’ll need

3–5+ years experience in onboarding, implementation, account management, or similar client-facing technical roles
Enterprise experience preferred for senior candidates
Strong familiarity with payroll, timekeeping, HRIS, or financial data integrations
High proficiency in Salesforce, documentation tools (Confluence, Lucidchart), and Excel
Strong technical troubleshooting skills and comfort navigating multiple platforms
Detail-oriented, organized, and able to independently manage a pipeline of accounts
Exceptional verbal and written communication skills
Experience working with workflow logic, if/then conditions, or platform configuration is a plus
Collaborative, solutions-oriented mindset with strong ownership

Benefits

Comp & perks

Flexible PTO. No accrual caps, no counting days. Take the time you need.
10 paid holidays. Including both Christmas Eve and New Year's Eve.
Comprehensive health coverage. Medical through Blue Cross Blue Shield of Texas (PPO and HDHP options, HSA-eligible with employer contribution), plus dental and vision through MetLife.
FSA, Basic Life/AD&D, and an Employee Assistance Program (EAP).
401(k) with a 100% match up to 3% of your salary, through Mutual of America. Eligible after 90 days.
A team that lives its values. Humility, grit, and a genuine drive to raise the bar, every day.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

OnboardingImplementationAccount ManagementTechnical TroubleshootingPayroll IntegrationTimekeeping IntegrationHRIS IntegrationWorkflow LogicPlatform Configuration

Soft Skills

Detail-OrientedOrganizedExceptional CommunicationCollaborative MindsetSolutions-OrientedStrong Ownership