Tapcheck

Account Executive

• Develop and execute a strategic sales plan to achieve targets and expand Tapcheck's customer base
• Identify and engage with potential clients through outbound prospecting activities
• Conduct product demonstrations and presentations to showcase the benefits of Tapcheck's solution
• Build and maintain strong relationships with clients through regular communication and exceptional customer service
• Negotiate and close sales agreements, ensuring a win-win outcome for Tapcheck and the client
• Collaborate with cross-functional teams including marketing, product, and customer success to drive customer satisfaction and retention

Account Executive, Enterprise

Recruitment

• Develop and execute comprehensive talent acquisition strategies aligned with our business goals and objectives. Collaborate with senior management to understand current and future talent needs and create proactive recruitment plans.
• Create and continuously assess and refine recruitment processes, leveraging technology and automation tools to improve efficiency and streamline workflows.
• Oversee the entire recruitment process, from job requisition to offer acceptance. Manage job postings, candidate sourcing, screening, interviewing, and selection. Ensure a smooth and positive candidate experience throughout the hiring journey.
• Contribute to building and enhancing our employer brand by promoting our company culture, values, and opportunities. Develop compelling job descriptions to attract top talent.
• Partner closely with hiring managers and department heads to understand their staffing needs, develop job profiles, and create effective recruitment strategies. Provide guidance and support to hiring managers throughout the selection process, including candidate assessment and interview techniques.
• Track and analyze recruitment data to measure the effectiveness of sourcing channels, evaluate candidate quality, and identify areas for improvement. Generate regular reports and present key findings to senior management to inform strategic decision-making.
• Effectively manage a team of recruiters, providing guidance, support, and mentorship to ensure their success in sourcing and selecting top talent.
• Stay updated on employment laws, regulations, and industry trends to ensure compliance with relevant policies. Implement best practices in talent acquisition, diversity and inclusion, and recruitment strategies.

Senior Manager, Recruiting

Operations

• Respond to client questions and help resolve basic support issues
• Assist with daily payroll checks to ensure information is accurate
• Help process refunds, returns, and financial transactions
• Identify and flag discrepancies for further review
• Support collection efforts and follow up on outstanding items
• Work with internal teams and partners to track and manage A/R aging
• Help document processes and keep records up to date
• Assist in monitoring system performance and reporting issues
• Follow company policies and ensure compliance with regulations
• Support team projects aimed at improving operations

Payments Operations Associate

Manager

• Monitor Tapcheck reviews across platforms including App Store, Google Play, Trustpilot, G2, BBB and social media channels
• Respond to customer reviews and comments in a timely, empathetic, and brand-aligned voice
• Identify and escalate urgent customer issues to Customer Support or relevant teams
• Track recurring complaints or trends and flag them for operational improvement
• Investigate recurring complaints or patterns in reviews to identify root causes
• Partner with internal teams to drive solutions that prevent future customer issues
• Ensure that customer feedback leads to systemic improvements, not just one-off responses
• Track repeat issues and work with teams to ensure long-term resolution
• Monitor social channels and review platforms for customer sentiment and emerging issues
• Identify opportunities to improve Tapcheck’s reputation through proactive engagement
• Maintain internal dashboards tracking review ratings, sentiment trends, and response times
• Run campaigns that encourage satisfied users to leave reviews and share their experiences
• Partner with Marketing and Customer Success to highlight positive customer stories
• Help improve Tapcheck’s App Store and review platform ratings
• Aggregate customer feedback and provide recurring summaries to Product, Support, and Customer Success teams
• Identify patterns in feedback that could indicate product issues, support gaps, or operational opportunities
• Participate in cross-department meetings to represent the voice of the customer
• Track and report on key metrics such as review volume, average rating, sentiment trends, response SLAs
• Provide monthly reputation insights and improvement recommendations

Reputation Manager

Customer Success Manager

• Own a book of digital and core accounts and support their full post-sale journey using email campaigns, in-app messaging, and resource-driven content
• Deliver onboarding and support at scale, ensuring timely employee registration, usage milestones, and successful first pay periods
• Track customer progression through key stages and proactively address stalls, risks, or signals of churn using digital playbooks
• Monitor inbound tickets and ensure fast, effective responses using automation and macros where possible
• Coordinate with Support and Ops to reduce resolution time and improve experience during early lifecycle stages
• Drive early value through a balance of education, self-service enablement, and responsive support
• Monitor behavior across employee registration, transfer patterns, and support usage to identify friction points or disengagement
• Use data to identify trends in churned employee counts and work cross-functionally to address root causes
• Regularly evaluate messaging, content, and workflow effectiveness to improve retention at scale
• Collaborate with Sales and internal stakeholders to support account expansion and renewals
• Help design and improve webinars, help center content, onboarding templates, and proactive lifecycle messaging
• Partner with internal teams to refine segment-specific journeys and touchpoints based on evolving data and needs

Content Marketing Manager

• Manage our LinkedIn presence day to day
• Create, schedule, and publish content using a defined calendar
• Engage with comments and messages and help maintain a consistent brand voice
• Coordinate outreach to existing customers to gather testimonials, quotes, and success stories
• Support case study execution by managing logistics, follow-ups, and approvals
• Maintain an organized pipeline of customer proof assets
• Run review generation campaigns across G2, Trustpilot, BBB, and the app store
• Execute outreach programs to existing customers to encourage reviews
• Track review volume, ratings, and cadence to ensure steady growth
• Keep profiles accurate, up to date, and aligned with brand guidelines
• Assist with blog ideation, research, drafting, and editing
• Help repurpose long-form content into social posts and customer proof assets
• Use Canva to design social graphics, quote cards, and simple one-pagers
• Work directly with the Lead of Content Marketing on planning, execution, and optimization
• Learn how content, social, and customer proof connect to demand generation

Content Marketing Associate

Marketing

• Coordinate and deliver integrated partner marketing activities including campaigns, webinars, digital programs, and in-person events
• Support planning and execution of partner field events, industry conferences, sponsorships, and executive engagements
• Manage logistics and coordination for joint webinars, demand generation campaigns, and vertical-specific partner activations
• Build and maintain partner enablement materials such as onboarding kits, training sessions, talk tracks, and field guides
• Partner with product marketing to produce joint content including solution briefs, case studies, partner landing pages, and webinars
• Own ongoing partner communications including newsletters, announcements, and resource updates
• Maintain accurate and up-to-date Tapcheck listings and content across partner websites and directories
• Track performance of partner marketing programs and support reporting for QBRs and internal reviews
• Assist with testing new partner programs and pilots, incorporating feedback and results into future iterations
• Collaborate cross-functionally to ensure partner initiatives are executed smoothly and on schedule

Partner Marketing Manager

Full-stack Engineer

• Design and deploy intelligent workflows that automate repetitive tasks across the GTM organization.
• Create AI agents that research accounts, synthesize competitive intelligence, and generate talking points.
• Develop AI-driven attribution insights and campaign optimization.
• Build churn prediction models and automated reporting.
• Work with RevOps and Systems to integrate AI capabilities into Salesforce, Gong, HubSpot, and more.

GTM Engineer

Performance Marketing

• Own day-to-day management and optimization of paid search campaigns across Google Ads and Microsoft Ads, with secondary support for LinkedIn Ads if capacity allows
• Continuously optimize account structure, keywords, bids, budgets, ad copy, and landing page performance
• Maintain strong alignment between keywords, ads, and landing pages to support strong Quality Scores and conversion rates
• Manage budget pacing and implement optimizations to maximize efficiency and impact
• Ensure accurate tracking, attribution, and reporting across paid search channels
• Proactively surface insights and lead data-driven testing across ads, messaging, audiences, and landing pages in partnership with Demand Generation
• Partner with Demand Generation and RevOps to align campaigns with pipeline and revenue goals
• Analyze performance and deliver bi-weekly performance reporting, including performance to goal, insights, learnings, and next-step recommendations