Implementation Specialist

• Responsible for successful execution of the engineering and related downstream activities for the overall CM&U order/project.
• Create and coordinate the overall engineering and drafting deliverable schedule using Enovia PLM software.
• Manage changes over the lifecycle of the project to ensure timely delivery to support parts delivery, outage activities, or other downstream work.
• Write Field Service Instructions (FSI) or Field Modification Instruction (FMI) documentation.
• Integrate with Project Management, Engineering, Manufacturing and Sourcing, Vendors, Service Shops and other teams as necessary to ensure a successful project.

Customer Project Engineer

• Responsible for successful execution of the engineering and related downstream activities for the overall CM&U order/project.
• Examples of CMU Projects include Stator Rewinds, Replacement Fields, Field Rewinds, Exchange Rotors, and full Generator Replacements.
• Create and coordinate the overall engineering and drafting deliverable schedule using Enovia PLM software.
• Manage changes over the lifecycle of the project to ensure timely delivery to support parts delivery, outage activities, or other downstream work.
• Provide appropriate solutions to developing technical issues arising during generator CM&U project.
• Write Field Service Instructions (FSI) or Field Modification Instruction (FMI) documentation.
• Integrate with Project Management, Engineering, Manufacturing and Sourcing, Vendors, Service Shops and other teams as necessary to ensure a successful project.
• Support other team members both domestically and globally.
• Provide timely and accurate responses to technical inquiries using technical files (such as Design Data, Previous Reports, etc.), personal experience/knowledge and information from other technical experts as necessary.
• Complete project closeout activities including gathering feedback and data to support continuous improvement.
• Lead process improvement projects when assigned.
• Engage in continuing education/training using resources provided.

Customer Success Manager

• Develop annual, quarterly and monthly CRM and email marketing plans aligned with business goals, including lifecycle mapping, segmentation and content.
• Work with Marketing staff to maintain accurate status on all active email and marketing projects.
• Manage end-to-end campaign delivery from concept and content briefing to setup, workflow automation, targeting, QA, and deployment.
• Utilize CRM data to segment audiences, build personalized journeys (welcome, nurture, drip, etc) and enhance customer experiences.
• Maintain vendor MSAs and SOWs and work with the marketing team to assess Email and CRM vendor performance on a regular basis. Ensure that Lifespace is receiving full value for the investment it is making.
• Manage marketing automation platforms to scale programs and improve efficiency.
• Implement A/B testing and analyze campaign performance to drive continuous improvement.
• Monitor KPIs, report on ROI and provide insights to optimize future campaigns and strategies.
• Partner with Sales, IT and Leadership for platform enhancements.
• Ensure adherence to data privacy regulations (GDPR, CAN-SPAM) and stay updated on industry trends.
• Create event landing pages and updates on website as requested.
• Perform other digital tasks as needed.

CRM and Personalization Manager

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Enterprise Implementation Consultant

• Analizar procesos organizacionales y diseñar soluciones dentro del módulo SAP PM.
• Evaluar el estado actual de los procesos, identificar necesidades del negocio y definir la solución futura.
• Facilitar workshops para el levantamiento de requerimientos y asegurar alineación entre los equipos involucrados.
• Elaborar mapas de procesos y documentación funcional.
• Colaborar con equipos técnicos para garantizar la integración de soluciones con módulos como MM, FI y Lean Services.
• Brindar capacitación y soporte a usuarios finales para impulsar la adopción del sistema.

Senior SAP PM/MM Consultant

• Drive Reg→Purchase conversion through triggered post-quiz, paywall-abandonment, and onboarding sequences across email, SMS, and web push.
• Own first-purchase activation across the first 7 days.
• Differentiate renewal sequences by plan tier (1 / 3 / 6 month).
• Build pre-cancel intervention flows — pause offer, plan-switch, value reminder — using captured cancel reason.
• Move the dial on month-1 rebill rate, the single most leveraged metric in our subscription economics.
• Build the reactivation engine for the cancelled cohort — across email and SMS, personalized by cancel reason and tenure.
• Recover revenue from a base that is currently dormant due to deliverability issues.
• Own the CRM-driven path to add-on products (Resume Review, Resume Builder): timing, segmentation, copy, channel.
• Lead the migration off our current ESP onto our chosen omnichannel platform (Maestra is the current candidate; Customer.io is the alternative).
• Recover and maintain email domain reputation.
• Stand up SMS as a first-class channel — including US compliance (TCPA, A2P 10DLC).
• Stand up web push and orchestrate cross-channel flows (email → SMS → push cascades).
• Implement incremental measurement with holdouts on every flow.

CRM, CVM, Lifecycle, Retention Marketing Lead

Customer Retention Specialist

• Build strong relationships with customers through personalized communication
• Identify churn risks and proactively support retention
• Understand customer needs and provide tailored solutions
• Turn challenging customer situations into positive experiences
• Collaborate with internal teams to improve customer experience

Customer Success & Retention Specialist

• Cultivate and maintain strong, collaborative relationships with senior living clients, demonstrating a deep understanding of their industry, challenges and goals
• Act as a trusted advisor, providing strategic guidance to help senior living communities thrive in the digital age
• Analyze industry trends and client data to create actionable plans that align with the unique objectives of senior living communities
• Collaborate with internal and external cross-functional teams to develop and execute comprehensive marketing strategies specifically crafted for the senior living sector
• Manage multiple senior living client accounts simultaneously, ensuring all projects are executed with sensitivity to the needs and preferences of each individual client
• Coordinate with internal teams to facilitate the seamless execution of campaigns that resonate with the senior living audience, support the clients’ brands and meet their marketing and business objectives
• Identify opportunities and recommend marketing strategy improvements
• Address challenges with a positive and solutions-oriented mindset, recognizing the importance of respecting client concerns
• Monitor and analyze key performance indicators (KPIs) and recognize and drive both internal and client discussions around potential issues before they become big problems
• Review regular performance reports and actionable insights with each client
• Educate senior living clients on emerging trends in digital marketing and help guide discussions around adoption of those trends to improve overall marketing performance
• Demonstrate the value of our services through clear and compelling communication, emphasizing the positive impact on their businesses
• Introduce new services to clients to expand our revenue

Senior Client Success Strategist, Marketing

• Ejecutar configuraciones de agentes de IA bajo lineamientos definidos: RAG, domain topics, business rules e integraciones en n8n.
• Implementar integraciones API (REST, webhooks, OAuth) y conectores hacia sistemas del cliente.
• Realizar testing, validación y debugging de los flujos implementados, documentando los resultados.
• Documentar configuraciones, requerimientos técnicos y especificaciones de implementación.
• Participar en sesiones de discovery, levantando requerimientos y tomando notas técnicas.
• Apoyar la preparación de pruebas de concepto (POCs) y demos para uso interno y con clientes.
• Mantener actualizada la documentación de los proyectos asignados.
• Completar entrenamientos y certificaciones requeridas para fortalecer su autonomía técnica.

Mid-Level Implementation Engineer

• Preparar y entregar un Statement of Work (SOW) completo para el comerciante, incluyendo:
• Credenciales de prueba
• Documentación API
• Diagramas de integración
• Cualquier material técnico específico del proyecto
• Definir y alinear una línea de tiempo de Go-Live:
• Trabajar con el comerciante para desglosar el proyecto en fases (si es necesario)
• Identificar hitos clave, dependencias y riesgos
• Ser el principal punto de contacto técnico del comerciante durante la integración:
• Apoyar al equipo técnico del comerciante con preguntas, resolución de problemas, mejores prácticas y aclaraciones
• Propowned y empujar cronogramas:
• Asegurarse de que el comerciante y los equipos internos cumplan con los plazos del proyecto
• Colaborar estrechamente con los equipos de Producto e Ingeniería para:
• Escalar y priorizar bloqueos de integración
• Realizar un seguimiento de nuevos desarrollos y características de producto requeridas por el comerciante
• Construir matrices de UAT (User Acceptance Testing):
• Monitoreo del éxito del lanzamiento
• Asegurar la preparación operativa de todos los flujos (éxito de pago, manejo de fallas, reembolsos, tokenización, etc.)
• Soporte post-lanzamiento: mantenerse comprometido durante 3 semanas después del lanzamiento para asegurar estabilidad antes de entregar la cuenta.

Implementation Manager

• Perform customer service activities for internal and external customers
• Be the principal contact for target customers across the Integer organization
• Work collaboratively with Operations, Planning, Engineering, Quality and Sales to provide accurate solutions
• Responsible for the end to end order management relationship with Global target customers
• Coordinate responses from various internal stakeholders to assist in responding to customer inquiries
• Problem solve moderately complex issues and analyze possible solutions
• Execute contract review for order entry process
• Establish and communicate standard product lead times
• Support Operations and Sales goals while championing customer requirements
• Communicate customer requests to internal decision makers and escalate when necessary
• Support continuous improvement efforts in Customer Success
• Provide feedback related to customers’ order requirements
• Ensure accurate data input for quotes and quote tracking reporting.
• Review and receive approval from account owner/sites for changes to customers
• Interface with internal stakeholders to coordinate return goods activity
• Understand key performance indicators and strive to meet/exceed expectations
• Perform other duties as required.

Customer Success Representative

• Servir como principal administrador de SFMC en todas las unidades de negocio
• Diseñar, construir y optimizar flujos complejos de Journey Builder
• Supervisar el modelo de datos de SFMC, incluidas las Extensiones de Datos, actividades de consultas SQL y relaciones de Contact Builder
• Liderar la estrategia de Content Builder, proporcionando soporte avanzado para la personalización impulsada por AMPscript

Senior Marketing Tech, CRM Administrator

Onboarding Specialist

• A solid and innovative company with a strong market presence.
• A dynamic, diverse, and multicultural work environment.
• Leaders with deep market knowledge and strategic vision.
• Continuous learning and development.

IT Onboarding Specialist

• Build Meaningful Customer Relationships
• - Become a trusted partner throughout the customer journey.
• - Conduct proactive outreach, pulse checks, customer reviews, and strategic follow-ups.
• - Build long-term relationships focused on trust, engagement, and success.
• - Advocate for customer needs internally.
• - Create memorable customer experiences that drive loyalty and long-term partnerships.
• Drive Customer Success and Retention
• - Monitor customer health, engagement trends, platform usage, and adoption metrics.
• - Identify churn risks proactively and develop retention strategies.
• - Support customers in maximizing value and outcomes.
• - Manage escalations and difficult conversations with empathy and professionalism.
• - Improve customer engagement and long-term adoption.
• Support Customer Growth Initiatives
• - Identify opportunities to increase engagement and account expansion within existing customers.
• - Support renewals, customer development initiatives, upsell opportunities, and account growth efforts.
• - Contribute to customer retention and business growth metrics.
• - Help customers expand usage and maximize the value they receive from the platform.
• Collaborate Cross-Functionally
• - Partner closely with internal teams to improve customer outcomes.
• - Work collaboratively with Sales, Operations, Product, and Customer Success teams.
• - Gather customer feedback and identify improvement opportunities.
• - Support continuous improvement initiatives and scalable solutions.
• Build While Scaling
• - Help create and improve processes as the company grows.
• - Bring ideas, ownership, and initiative to improve customer experience.
• - Thrive in environments with change, ambiguity, and evolving priorities.

Customer Success & Growth Manager

• Build enablement programs, converting strategy, priorities, and product/value narratives into applicable learning experiences.
• Help deliver and maintain enablement assets including training (live and on-demand), value stories, assets and messaging frameworks by managing timelines, logistics, system setup and reporting measurable impact.
• Coordinate updates and revisions to enablement assets based on feedback, changes in offerings, or evolving priorities.
• Monitor and report on goals.
• Publish enablement content within Microsoft Teams, learning management systems (LMS) and Customer Relationship Management (CRM) tools.
• Perform quality checks to ensure enablement content is accurate, complete, and in consideration of intended learning goals.
• Help implement value stories and positioning guidance created by peers, ensuring sellers can easily access and apply them.
• Support seller readiness activities such as session facilitation, practice coordination, and reinforcement follow‑ups.
• Help translate complex content into clear, usable formats that support day‑to‑day selling conversations.
• Work with enablement and commercial operations peers to ensure smooth handoffs from design to execution.
• Act as a reliable execution partner who delivers enablement plans.

Enablement Implementation Specialist

• Execute foundational customer success strategies to ensure customer satisfaction
• Build and maintain strong customer relationships
• Provide proactive support and drive measurable outcomes
• Conduct discovery conversations to identify customer goals and pain points
• Lead customers through the onboarding process
• Monitor customer health metrics and adoption trends
• Collaborate with internal teams to address customer needs
• Serve as the primary point of contact for account escalations

• Drive customer success by ensuring our clients enhance the safety, efficiency, and sustainability of their operations with our IoT platform.
• Collaborate with customers to develop success plans, identify objectives, define metrics, and overcome barriers to business value realization.
• Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests.
• Facilitate executive business reviews to align on goals and celebrate successes with customers and Samsara leadership.
• Conduct workshops to understand customer operations, recommend workflow enhancements, and maximize the value of Samsara products.
• Develop a deep understanding of the Samsara platform's capabilities and effectively communicate them to diverse businesses across various industries.
• Partner with cross-functional teams to address customer requests and drive progress on customer initiatives.
• Serve as a mentor to the wider Customer Success team, championing Samsara's cultural principles.

Strategic Customer Success Manager

• Oversee the onboarding for all SiteMinder labeled products and services to internal and external customers, with a primary focus on customers based in the LATAM/AMERS market.
• Be a Subject Matter Expert for training on SiteMinder labeled products. Have an in-depth understanding of the technology, the service you deliver, and the tools you use in order to mentor the Onboarding Analysts.
• Monitor and analyze your team’s training sessions in line with your KPI’s, to ensure that individual Onboarding Analysts are delivering a high level of customer satisfaction and meeting their KPIs.
• Adopt and enforce the relevant processes, procedures and policies of SiteMinder’s Onboarding Team to ensure a consistently high level of customer service. Where necessary identify shortfalls in the process and procedures and suggest process improvements.
• Ensure improved Onboarding success by managing and ensuring risks of onboarding attrition and customer dissatisfaction are prevented.
• Managing expectations for scheduling training and set-live dates in an assertive manner, ensuring that customers’ training is completed effectively and on time.
• Help the team to provide value add information and advice to new customers
• Managing expectations for scheduling training and set-live dates in an assertive manner.

Customer Onboarding Manager

• Responsible for the engagement, adoption, and promoting the value of Mineral.
• Serve as a point of contact and liaison for Mineral – including proactive partner/client outreach as needed.
• Assist with sales training across all product lines to channel partners as needed.
• Consult with partners/clients to identify product goals, resources, timelines, and set appropriate expectations.
• Advise partners and clients regarding new products and special customized solutions.
• Collaborate closely with Account Management team to support renewals and expansions.
• Participate in the development and delivery of training and webinars for partners/clients that increase overall adoption and engagement.
• Collaborate with Account Managers on go-to-market strategies that increase adoption of our services and products.
• Utilize Salesforce and other internal tools (Gainsight, Mineral) to ensure pertinent information is reaching the correct teams and workspaces.
• Provide monthly updates on goals, adoption, value, and retention rates, and goal attainment.
• Attend industry events as needed.
• Other duties as assigned

• Involvement in every stage of the customer lifecycle from the moment the contract is secured, through successful onboarding/implementation, and onwards.
• Actively engage and support customers to ensure they are leveraging the purchased solutions effectively and finding value in our services.
• Continuous monitoring of customer health to better inform account management and expansion strategy.
• Drive upgrade revenue through increased product adoption and increased usage.
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.
• Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
• Spur customer account growth through deep knowledge of the product/service and the customers’ needs by making logical expansion recommendations.
• Communicate effectively with customer senior-level management to understand customer needs to maximize customer retention and expansion.

Customer Success jobs in Mexico

See all jobs on JobTailor

Customer Project Engineer

Customer Project Engineer

CRM and Personalization Manager

Enterprise Implementation Consultant

Senior SAP PM/MM Consultant

CRM, CVM, Lifecycle, Retention Marketing Lead

Customer Success & Retention Specialist

Senior Client Success Strategist, Marketing

Mid-Level Implementation Engineer

Implementation Manager

Customer Success Representative

Senior Marketing Tech, CRM Administrator

IT Onboarding Specialist

Customer Success & Growth Manager

Enablement Implementation Specialist

Customer Success Manager

Strategic Customer Success Manager

Customer Onboarding Manager

Customer Success Manager

Customer Success Specialist