Customer Success Manager

Tenable

Customer Success Manager executing strategies for customer satisfaction and driving product adoption at Tenable. Building strong relationships and ensuring customer success through proactive support.

Posted 6/8/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Execute foundational customer success strategies to ensure customer satisfaction
Build and maintain strong customer relationships
Provide proactive support and drive measurable outcomes
Conduct discovery conversations to identify customer goals and pain points
Lead customers through the onboarding process
Monitor customer health metrics and adoption trends
Collaborate with internal teams to address customer needs
Serve as the primary point of contact for account escalations

Requirements

What you’ll need

BA/BS degree or equivalent work experience
5+ years in customer-facing roles, including 3+ years in account management or sales
Proven experience working with SaaS solutions
Strong relationship management skills
Demonstrated success in meeting renewal and expansion targets
Analytical mindset with experience leveraging customer data
Exceptional verbal and written communication skills
Proficiency with Salesforce.com and Google Suite
Strong organizational skills
Familiarity with customer success methodologies
Must be fluent in Spanish and English.

Benefits

Comp & perks

Health insurance
Wellness programs
Professional development opportunities
Paid time off
401(k) matching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS solutionscustomer data analysiscustomer success methodologies

Soft Skills

relationship managementanalytical mindsetverbal communicationwritten communicationorganizational skills

Certifications

BA/BS degree