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MezTal

Customer Success & Growth Manager

MezTal

Customer Success Manager leading customer engagement and retention initiatives at MezTal in Guadalajara. Focused on building relationships and driving long-term growth within accounts.

Posted 6/12/2026full-timeGuadalajara • 🇲🇽 MexicoMid-LevelSenior💰 MX$34,000 per monthWebsite

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Hard Skills
Customer SuccessAccount ManagementClient SuccessCustomer EngagementRelationship ManagementCustomer retention metricsCustomer engagement KPIsCustomer health scoresCustomer adoption strategiesUpsell and cross-sell initiatives
Soft Skills
Advanced English communicationStakeholder managementResilienceAbility to thrive under pressureEmpathyCollaborationInitiativeAdaptabilityManaging competing prioritiesManaging difficult conversations
Certifications & Qualifications
Valid US Visa
Industry Keywords
Customer growth initiativesAccount growth programsCustomer development initiativesCustomer experienceContinuous improvement initiativesDynamic environmentsFast-paced environmentsProactive outreachCustomer journeyLong-term partnerships

About the role

Key responsibilities & impact
  • Build Meaningful Customer Relationships
  • - Become a trusted partner throughout the customer journey.
  • - Conduct proactive outreach, pulse checks, customer reviews, and strategic follow-ups.
  • - Build long-term relationships focused on trust, engagement, and success.
  • - Advocate for customer needs internally.
  • - Create memorable customer experiences that drive loyalty and long-term partnerships.
  • Drive Customer Success and Retention
  • - Monitor customer health, engagement trends, platform usage, and adoption metrics.
  • - Identify churn risks proactively and develop retention strategies.
  • - Support customers in maximizing value and outcomes.
  • - Manage escalations and difficult conversations with empathy and professionalism.
  • - Improve customer engagement and long-term adoption.
  • Support Customer Growth Initiatives
  • - Identify opportunities to increase engagement and account expansion within existing customers.
  • - Support renewals, customer development initiatives, upsell opportunities, and account growth efforts.
  • - Contribute to customer retention and business growth metrics.
  • - Help customers expand usage and maximize the value they receive from the platform.
  • Collaborate Cross-Functionally
  • - Partner closely with internal teams to improve customer outcomes.
  • - Work collaboratively with Sales, Operations, Product, and Customer Success teams.
  • - Gather customer feedback and identify improvement opportunities.
  • - Support continuous improvement initiatives and scalable solutions.
  • Build While Scaling
  • - Help create and improve processes as the company grows.
  • - Bring ideas, ownership, and initiative to improve customer experience.
  • - Thrive in environments with change, ambiguity, and evolving priorities.

Requirements

What you’ll need
  • Advanced / Fluent English communication skills (near-native preferred).
  • Must currently live in Guadalajara, Jalisco.
  • Valid US Visa (required).
  • 3+ years of experience in:
  • - Customer Success
  • - Account Management
  • - Client Success
  • - Customer Engagement
  • - Relationship Management
  • Experience managing customer portfolios or books of business.
  • Strong communication and stakeholder management skills.
  • Experience working in dynamic, fast-paced, and evolving environments.
  • Comfortable managing competing priorities and changing business needs.
  • Demonstrated resilience and ability to thrive under pressure.
  • Experience with Customer retention metrics.
  • Customer engagement KPIs.
  • Customer health scores.
  • Customer adoption strategies.
  • Renewals.
  • Upsell and cross-sell initiatives.
  • Account growth programs.
  • Expansion within existing customers.
  • Managing difficult customer conversations.
  • Cross-functional collaboration.

Benefits

Comp & perks
  • Base Salary: $34,000 MXN monthly.
  • Quarterly Performance Incentive: Average variable earnings of approximately $30,000–$60,000 MXN per quarter, with additional upside based on performance.
  • Christmas Bonus: 30 days, paid in December.
  • Major Medical Expense Insurance with coverage up to $20,000,000 MXN.
  • Minor Medical Insurance.
  • Dentegra Annual Services.
  • Life Insurance (Death and Disability).
  • 12 vacation days in accordance with Mexican Federal Labor Law.
  • Cell phone reimbursement and transportation subsidy.
  • Hybrid work model.
  • Multicultural exposure with teams in Mexico and the United States.
  • Internal MezTal events.
  • Exclusive discounts with partner companies.
  • Academic agreements with universities and language schools.