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MezTal

Senior Client Success Strategist, Marketing

MezTal

Partner Success Manager at a digital marketing agency focusing on senior living communities. Managing client relationships and implementing customized marketing strategies to drive success.

Posted 6/29/2026full-timeGuadalajara • 🇲🇽 MexicoSeniorWebsite

About the role

Key responsibilities & impact
  • Cultivate and maintain strong, collaborative relationships with senior living clients, demonstrating a deep understanding of their industry, challenges and goals
  • Act as a trusted advisor, providing strategic guidance to help senior living communities thrive in the digital age
  • Analyze industry trends and client data to create actionable plans that align with the unique objectives of senior living communities
  • Collaborate with internal and external cross-functional teams to develop and execute comprehensive marketing strategies specifically crafted for the senior living sector
  • Manage multiple senior living client accounts simultaneously, ensuring all projects are executed with sensitivity to the needs and preferences of each individual client
  • Coordinate with internal teams to facilitate the seamless execution of campaigns that resonate with the senior living audience, support the clients’ brands and meet their marketing and business objectives
  • Identify opportunities and recommend marketing strategy improvements
  • Address challenges with a positive and solutions-oriented mindset, recognizing the importance of respecting client concerns
  • Monitor and analyze key performance indicators (KPIs) and recognize and drive both internal and client discussions around potential issues before they become big problems
  • Review regular performance reports and actionable insights with each client
  • Educate senior living clients on emerging trends in digital marketing and help guide discussions around adoption of those trends to improve overall marketing performance
  • Demonstrate the value of our services through clear and compelling communication, emphasizing the positive impact on their businesses
  • Introduce new services to clients to expand our revenue

Requirements

What you’ll need
  • Valid US Visa (required).
  • Bachelor's degree in Marketing, Business, or a related field
  • 8-10 years of experience in digital marketing and account management, preferably within the senior living industry
  • 2-5 years of experience in an advertising agency or similar production-oriented environment
  • Proven strategic planning expertise including the ability to recognize–or hear–an issue, brainstorm solutions and present them to the client in a logical manner
  • Strong customer service skills with a focus on building long-term client and peer-to-peer relationships
  • Exceptional organizational and multitasking abilities with a keen attention to detail and a commitment to delivering high-quality work
  • Excellent communication and presentation skills
  • Extreme patience and ability to diffuse difficult situations
  • Executive presence

Benefits

Comp & perks
  • Christmas Bonus: 30 days, to be paid in December.
  • Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN.
  • Minor Medical Insurance
  • Dental Insurance: Always smile with confidence!
  • Life Insurance: (Death and MXN Disability)
  • Vacation Days: 12 vacation days in accordance with Federal Labor Law, with prior approval from your manager. + Floating Holidays: 3 floating holidays in addition to the 7 official holidays in Mexico.
  • Cell Phone Reimbursement & Transportation Subsidy.
  • Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
  • Multicultural Exposure: Work with operations within Mexico and United States.
  • MezTal Internal Events: Strike a healthy balance between your professional and personal goals.
  • Exclusive Discounts: Benefits with different companies for being part of MezTal.
  • Academic Agreements: Access to national universities and language schools.

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Hard Skills & Tools
Digital MarketingStrategic PlanningPerformance AnalysisMarketing Strategy DevelopmentClient Data AnalysisCampaign ExecutionKPI MonitoringEmerging Trends Education
Soft Skills
Customer ServiceCommunication SkillsOrganizational SkillsMultitasking AbilitiesProblem-Solving Mindset
Certifications
Bachelor's Degree in MarketingValid US Visa