Strategic Customer Success Manager

Samsara

Strategic Customer Success Manager at Samsara ensuring clients enhance operations with IoT solutions. Collaborating cross-functionally to drive progress and customer success across various industries.

Posted 6/5/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSenior💰 MX$841,500 - MX$990,000 per yearWebsite

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Drive customer success by ensuring our clients enhance the safety, efficiency, and sustainability of their operations with our IoT platform.
Collaborate with customers to develop success plans, identify objectives, define metrics, and overcome barriers to business value realization.
Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests.
Facilitate executive business reviews to align on goals and celebrate successes with customers and Samsara leadership.
Conduct workshops to understand customer operations, recommend workflow enhancements, and maximize the value of Samsara products.
Develop a deep understanding of the Samsara platform's capabilities and effectively communicate them to diverse businesses across various industries.
Partner with cross-functional teams to address customer requests and drive progress on customer initiatives.
Serve as a mentor to the wider Customer Success team, championing Samsara's cultural principles.

Requirements

What you’ll need

6+ years of work experience, with recent experience in senior Customer Success, account management, or strategic consulting roles.
Strong priority management skills, emotional intelligence, and the ability to manage demanding, high-visibility positions.
Experience supporting or working with technical products and solutions.
Proven track record of building trust, effective communication, and driving change with stakeholders at all levels.
Bachelor’s degree from a 4-year institution.

Benefits

Comp & perks

Flexible working model
Professional development stipend
Comprehensive health and parental leave plans

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer successpriority managementemotional intelligenceeffective communicationbuilding trustdriving changementoring

Certifications

Bachelor’s degree