Customer Success Representative

Integer Holdings Corporation

Customer Success Representative performing order management and customer service at Integer. Collaborating with various teams to support customer needs in the medical device field.

Posted 6/20/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Perform customer service activities for internal and external customers
Be the principal contact for target customers across the Integer organization
Work collaboratively with Operations, Planning, Engineering, Quality and Sales to provide accurate solutions
Responsible for the end to end order management relationship with Global target customers
Coordinate responses from various internal stakeholders to assist in responding to customer inquiries
Problem solve moderately complex issues and analyze possible solutions
Execute contract review for order entry process
Establish and communicate standard product lead times
Support Operations and Sales goals while championing customer requirements
Communicate customer requests to internal decision makers and escalate when necessary
Support continuous improvement efforts in Customer Success
Provide feedback related to customers’ order requirements
Ensure accurate data input for quotes and quote tracking reporting.
Review and receive approval from account owner/sites for changes to customers
Interface with internal stakeholders to coordinate return goods activity
Understand key performance indicators and strive to meet/exceed expectations
Perform other duties as required.

Requirements

What you’ll need

Minimum Education: Bachelor’s degree in business field or related field
Minimum Experience: 3+ years of experience in medical device or related field
Sales and service acumen
Ability to work independently as well as within a team
Medical Device Manufacturing Customer Service experience preferred
Ability to communicate effectively across the organization throughout all levels both verbally and written
Good problem-solving skills
Extreme responsiveness and resilient
Customer focused and ability to manage multiple tasks simultaneously.
Demonstrated ability to be organized, act with urgency and adapt to meet deadlines in dynamic environment.
Strong computer skills including Microsoft Office products
Experience with Oracle and Vendor Managed platforms is a plus

Benefits

Comp & perks

Equal Opportunity Employer
Encouragement for veterans and individuals with disabilities to apply

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementcontract reviewdata inputquote trackingproblem solvingcustomer servicesales acumenmedical device experienceperformance indicatorscontinuous improvement

Soft Skills

communicationteamworkindependenceorganizationresponsivenessresiliencecustomer focusadaptabilityurgencymultitasking