Customer Success Specialist

CIAL Dun & Bradstreet

Customer Success Specialist managing customer engagement and ensuring effective use of purchased solutions throughout their lifecycle. Fostering customer advocacy and growth through strategic support and communication.

Posted 6/1/2026full-timeMexico City • 🇲🇽 MexicoMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Involvement in every stage of the customer lifecycle from the moment the contract is secured, through successful onboarding/implementation, and onwards.
Actively engage and support customers to ensure they are leveraging the purchased solutions effectively and finding value in our services.
Continuous monitoring of customer health to better inform account management and expansion strategy.
Drive upgrade revenue through increased product adoption and increased usage.
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.
Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
Spur customer account growth through deep knowledge of the product/service and the customers’ needs by making logical expansion recommendations.
Communicate effectively with customer senior-level management to understand customer needs to maximize customer retention and expansion.

Requirements

What you’ll need

Minimum Experience Executive 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CIAL Dun & Bradstreet Website LinkedIn All Job Openings 201 - 500 employees 🤝 B2B ☁️ SaaS 📋 Compliance B2B
SaaS
Compliance CIAL Dun & Bradstreet is a leading provider of business data and analysis in Latin America and the Caribbean, offering comprehensive solutions for improving B2B business decisions globally. They provide a wide range of services including supply management, credit decisioning, lead generation, compliance, and ESG risk management. Their platforms allow for efficient supplier management, automated credit decision processes, and mitigation of financial, legal, operational, and compliance risks. With a global database including insights from over 587 million companies, CIAL Dun & Bradstreet empowers businesses to streamline operations, enhance credibility, and optimize their decision-making workflows using tools like the D-U-N-S Number and Dunsguide. Their tools and insights offer significant improvements in efficiency, risk management, and data-driven decision-making for their customers. Customer Success Specialist 🔥 1 hour ago 🏢🏡 Mexico City – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Involvement in every stage of the customer lifecycle from the moment the contract is secured, through successful onboarding/implementation, and onwards.
Actively engage and support customers to ensure they are leveraging the purchased solutions effectively and finding value in our services.
Continuous monitoring of customer health to better inform account management and expansion strategy.
Drive upgrade revenue through increased product adoption and increased usage.
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.
Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
Spur customer account growth through deep knowledge of the product/service and the customers’ needs by making logical expansion recommendations.
Communicate effectively with customer senior-level management to understand customer needs to maximize customer retention and expansion. 🎯 Requirements
Minimum Experience Executive Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs CRM Manager 🕒 May 21 Ten Lifestyle Group 1001 - 5000 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings CRM Manager driving CRM strategy and execution for Ten, a lifestyle management leader. Leading cross-regional CRM initiatives and optimizing multi-channel campaigns for customer engagement. 🏢🏡 Mexico City – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Merchant Ops Partner Success Analyst 🕒 May 21 PayJoy 1001 - 5000 💳 Fintech 📡 Telecommunications 🛒 Retail Website LinkedIn All Job Openings Partner Success Analyst at PayJoy combining process optimization and portfolio management for merchant operations team. Engaging with partners and internal teams to boost efficiency. 🏢🏡 Mexico City – Hybrid 💰 Debt Financing on 2023-09 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🗣️🇪🇸 Spanish Required Associate Customer Success Manager 🕒 May 17 TigerConnect 201 - 500 Website LinkedIn All Job Openings Customer Success Manager supporting enterprise sub-accounts and mid-sized customers in healthcare technology. Ensures customer retention and satisfaction while driving product adoption in a SaaS environment. 🏢🏡 Mexico City – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Customer Success Renewals Team Lead 🕒 May 15 Rockwell Automation 10,000+ employees 🔒 Cybersecurity Website LinkedIn All Job Openings Lead a team of Renewals Specialists at Rockwell Automation focused on customer support contract renewals. Oversee performance and ensure a high-quality experience for customers and partners. 🏢🏡 Mexico City – Hybrid 💰 Grant on 2023-07 ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Associate 🕒 May 13 Clara 201 - 500 Website LinkedIn All Job Openings Customer Success Associate managing accounts for B2B fintech Clara. Ensuring customer satisfaction and driving retention through a collaborative approach. 🏢🏡 Mexico City – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

customer advocacycommunicationrelationship buildingstrategic advisingfeedback capturingprocess improvementaccount managementproduct adoptioncustomer engagementcustomer retention