CIAL Dun & Bradstreet

Solutions Engineer

• Design and implement customized software solutions based on customer needs, business goals, and technical requirements
• Create implementation plans based on gathered requirements
• Lead the implementation process by configuring, installing, and integrating the company's products or services
• Provide post-installation follow-ups, technical guidance, and support during the implementation phase; troubleshoot issues to align the solution with client business processes
• Serve as a liaison between the client, sales, product development, and support teams, ensuring clear and effective communication throughout the implementation
• Conduct training sessions for client stakeholders on using and maintaining the implemented solution
• Produce documentation, manuals, and guides to help clients understand and use the product effectively
• Test the performance of the installed system, fix bugs, and perform quality checks to ensure the implemented solution meets client expectations and complies with predefined standards.

Solution Engineer – Mid-level

Graphics Designer

• Responsible for maintaining alignment with Marketing, Product and Sales teams for campaign development and corporate communication
• Involves proactively learning more about our branding and visual identity adaptation in digital products to propose creative and innovative ideas for successful projects
• Image editing
• Templates and collaterals for Sales Team
• Creation of graphic and multimedia content for internal and external digital media
• Conceptualization and layout of editorial design in different profiles for corporate use
• Adaptation of branding and visual identity in digital products
• Propose and develop creative and innovative ideas for team and individual projects

Graphic Designer – Trainee

Human Resources

• Support the recruitment and selection process for junior positions, including job postings, phone screenings, intial interviews, and coordination with hiring managers
• Assist in end-to end recruitment processes, including interview scheduling, candidate communication, and support during the hiring stage
• Participate in the organization and execution of onboarding processes for new hires, ensuring proper integration into the company’s culture and operations
• Contribute to employer branding initiatives, such as managing content on job platforms, coordinating with universities, and participating in career fairs
• Develop and update job descriptions in collaboration with department leaders
• Collaborate on special HR projects, such as employee engagement, training, organizational culture, and wellness programs
• Maintain the candidate and employee database up to date, ensuring confidentiality of information.

HR Trainee

Business Analyst

• Llamar a empresas y buscar información en la web para actualizar nuestra base de datos.
• Asegurar la alta calidad en la recolección de datos y en la captura de información en el sistema interno local.
• Analizar información comercial y financiera, garantizando la integridad, calidad y seguridad de los datos obtenidos.
• Identificar y acceder a diferentes fuentes de datos relacionadas con aspectos económicos, financieros, comerciales y legales de las empresas investigadas, y capturar la información obtenida en nuestra base de datos.
• Monitorear el cumplimiento normativo para tomar acciones y entregar información a tiempo.
• Comunicarse de manera oportuna con las empresas investigadas y brindarles la atención requerida.
• Entregar reportes diarios a empresas para nuestros clientes locales y extranjeros, de acuerdo con las órdenes solicitadas.
• Incorporar información comercial en nuestra base de datos, obteniéndolas mediante conciliación en nuestro sistema local o contactando a empresas para solicitar referencias comerciales sobre las compañías investigadas.
• Realizar homologación, estandarización, verificación y generación de registros a partir de diferentes fuentes de datos, para incrementar la cantidad y calidad de la base de datos de CIAL D&B.

Analista de Negocios

Customer Support

• Ensure constant support for clients across the LATAM region, staying attentive to their needs throughout the customer journey.
• Provide personalized, real-time customer support via email, chat, and phone.
• Serve as the first point of contact in the after-sales process, addressing client questions and resolving issues with empathy and efficiency.
• Work as a liaison between inside support areas, as with external customers.
• Adapt quickly to evolving client needs and contribute to delivering a consistently high-quality customer experience.

Customer Service Analyst

Support Engineer

• Assist customers through multiple channels (chat, phone, or ticketing platform).
• Identify, analyze, and resolve questions, requests, and incidents.
• Accurately record and categorize interactions in the system.
• Ensure clarity, empathy, and conciseness in all communications.
• Prioritize requests according to SLA and severity.
• Escalate cases when necessary, providing full context to other teams.
• Track tickets through to final resolution.
• Identify process improvement opportunities and report recurring feedback.
• Contribute to updating FAQs and the knowledge base.

Junior Customer Support Analyst

Software Engineer

• Develop and maintain Python automations for operational and compliance processes.
• Design and evolve APIs and backend services, preferably using FastAPI.
• Build and maintain ETL pipelines for ingestion and processing of structured and unstructured data.
• Develop and maintain web scraping and crawling solutions, following best practices for quality, stability, and compliance.
• Support initiatives to extract and process data from documents and external sources, in collaboration with internal teams.
• Participate from requirements gathering through solution delivery, ensuring alignment with SLAs and business expectations.
• Keep technical and operational documentation up to date, acting as the knowledge steward for the processes under your responsibility.

Junior Developer

Art Director

• Lead the process of receiving, understanding, and organizing briefs, translating business objectives into effective, scalable, and consistent visual solutions
• Create and evolve visual identities, key visuals, and graphic systems for digital campaigns, product launches, and go-to-market initiatives
• Expand creative concepts into multiple digital formats, such as banners, social posts, stories, short videos, paid media assets, email marketing, landing pages, hotsites, and corporate materials
• Work strategically on acquisition and media campaigns, creating segmented, testable, and performance-oriented assets (CRO)
• Apply advanced UX/UI and CRO concepts to landing pages, hotsites, and digital journeys, actively participating in A/B tests and ongoing optimizations
• Work with our CMS to maintain, evolve, and publish website pages, in partnership with marketing and technology
• Support the team in video creation, aesthetic direction, and editing (basic motion, short campaign/social/product videos)
• Proven use of generative AI tools (image, video, text, or creative automation) to accelerate processes, explore concepts, and increase creative efficiency
• Ensure visual consistency, aesthetic evolution, and brand governance, maintaining standards, assets, guidelines, and best practices
• Analyze data from marketing, media, and user behavior platforms to propose creative solutions based on real insights
• Act as a technical and creative reference, supporting other designers and stakeholders in decision-making.