CIAL Dun & Bradstreet

Project Manager

• Drive process improvement and operational efficiency across due diligence workflows.
• Ensure team delivers high-quality results on time.
• Serve as the main point of contact for the client.
• Oversee workflow performance and monitor KPIs.
• Analyze results and outcomes to identify areas for improvement.

Project Manager – QC

Backend Engineer

• Desenvolver novos serviços e APIs em Python com foco em qualidade, desempenho e escalabilidade.
• Projetar e implementar soluções seguindo boas práticas de arquitetura e engenharia de software.
• Construir e manter pipelines de dados e workflows utilizando ferramentas como Prefect ou similares.
• Trabalhar em iniciativas de IA aplicada, incluindo agentes, Document AI, RAG e automação de processos.
• Participar das decisões de arquitetura e evolução técnica dos produtos.
• Escrever testes automatizados e contribuir para a qualidade do código através de code reviews.

Python Developer – IA

Support Engineer

• Act as Level 1 engineering resolver: receive incidents from the support area, triage them, classify priority and SLA, and forward to the responsible teams (Level 2).
• Receive, record, and triage incidents reported by the support team.
• Classify the priority and SLA for each incident and route it to the correct Level 2 team.
• Monitor incidents through to resolution, ensuring SLAs are met.
• Communicate with technical teams and support, keeping status updates current.
• Document patterns and recurring issues for continuous improvement.

Support Analyst

DevOps Engineer

• Respond to critical production incidents, leading diagnosis through to resolution and post-mortem.
• Design and maintain the observability stack (metrics, logs, tracing, alerts) for applications and services.
• Reduce MTTR and increase monitoring coverage and service availability.
• Participate in on-call rotations and continuously improve runbooks.

SRE – Incidents & Monitoring

Customer Success Manager

• Involvement in every stage of the customer lifecycle from the moment the contract is secured, through successful onboarding/implementation, and onwards.
• Actively engage and support customers to ensure they are leveraging the purchased solutions effectively and finding value in our services.
• Continuous monitoring of customer health to better inform account management and expansion strategy.
• Drive upgrade revenue through increased product adoption and increased usage.
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.
• Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
• Spur customer account growth through deep knowledge of the product/service and the customers’ needs by making logical expansion recommendations.
• Communicate effectively with customer senior-level management to understand customer needs to maximize customer retention and expansion.

Project Manager – QC

Python Developer – IA

Support Analyst

SRE – Incidents & Monitoring

Customer Success Specialist