CIAL Dun & Bradstreet

Customer Success Manager

• Involvement in every stage of the customer lifecycle from the moment the contract is secured, through successful onboarding/implementation, and onwards.
• Actively engage and support customers to ensure they are leveraging the purchased solutions effectively and finding value in our services.
• Continuous monitoring of customer health to better inform account management and expansion strategy.
• Drive upgrade revenue through increased product adoption and increased usage.
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.
• Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
• Spur customer account growth through deep knowledge of the product/service and the customers’ needs by making logical expansion recommendations.
• Communicate effectively with customer senior-level management to understand customer needs to maximize customer retention and expansion.

Customer Success Specialist

Product Manager

• Own the entire delivery lifecycle of agile development
• Collaborate effectively with designers, engineers, and product managers
• Work in a global environment
• Ensure delivery excellence for a product focused on B2B portfolio management
• Drive product adoption initiatives to maximize revenue, impact and value for customers

Product Manager – Decisioning Platform, Credit, Compliance, Supplier Evaluations

Product Designer

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Product Designer – UI-focused, Mid to Senior

Inside Sales

• Prospect and qualify new clients in the credit segment.
• Conduct remote sales meetings and deliver consultative presentations of CIAL's solutions.
• Identify business opportunities and support the full sales cycle, from prospecting to closing.
• Present CIAL solutions that help clients with credit analysis, risk management, and credit decision-making.
• Negotiate commercial proposals strategically, aligning expectations and ensuring customer satisfaction.
• Collaborate with internal teams (marketing, product, and customer success) to build tailored value propositions.
• Perform regular follow-ups and keep the CRM up to date.
• Monitor market trends and contribute to CIAL's competitive positioning.

Inside Sales Hunter

Technical Project Manager

• Lead and coordinate IT and SaaS-related projects using Agile methodologies
• Support initiatives involving Artificial Intelligence, automation, and data-driven solutions
• Manage project planning, execution, timelines, risks, and deliverables
• Work closely with engineering, product, data, and business teams
• Utilize tools such as Linear for project tracking and workflow management
• Monitor project performance and communicate status updates to stakeholders
• Help improve internal processes and operational efficiency through technology
• Ensure projects are delivered on time, within scope, and aligned with business objectives

Customer Success Specialist

Product Manager – Decisioning Platform, Credit, Compliance, Supplier Evaluations

Product Designer – UI-focused, Mid to Senior

Inside Sales Hunter

IT Project Manager