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About the role
Key responsibilities & impact- Build strong relationships with customers through personalized communication
- Identify churn risks and proactively support retention
- Understand customer needs and provide tailored solutions
- Turn challenging customer situations into positive experiences
- Collaborate with internal teams to improve customer experience
Requirements
What you’ll need- Minimum 2 years of experience in Customer Success, Support, Account Management, or other customer-facing roles where relationship-building was key
- Fluent or near-fluent English (Minimum C1 level) with excellent written and verbal communication skills
- Experience working in tech or digital environments
- Excellent communication skills across phone, chat, and email
- Strong emotional intelligence and problem-solving skills
- Proactive mindset with strong ownership and attention to detail
- Ability to manage multiple customer conversations simultaneously
- Experience using CRM and customer communication platforms, such as Intercom, is valued
Benefits
Comp & perks- Top performers at UENI will be rewarded with promotions
- Remuneration progression
- Performance bonuses
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Communication SkillsProactive MindsetAttention to Detail