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UENI Ltd

Customer Success & Retention Specialist

UENI Ltd

Customer Success & Retention Specialist enhancing customer relationships across Latin America. Engaging proactivity through phone, chat, and email to build trust and retention.

Posted 7/2/2026full-timeRemote • 🇲🇽 MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a focus on relationship-building and proactive retention strategies. Proficient in managing customer communications across various platforms while delivering tailored solutions to enhance customer experience.

Highest-signal resume keywords
Customer Success ExperienceFluent English (C1 Level)CRM Proficiency (Intercom)Emotional IntelligenceProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent Communication SkillsProactive MindsetAttention to Detail
Tools & Technologies
CRM PlatformsCustomer Communication Platforms
Industry Keywords
Customer RetentionRelationship-BuildingTech EnvironmentsDigital Environments

About the role

Key responsibilities & impact
  • Build strong relationships with customers through personalized communication
  • Identify churn risks and proactively support retention
  • Understand customer needs and provide tailored solutions
  • Turn challenging customer situations into positive experiences
  • Collaborate with internal teams to improve customer experience

Requirements

What you’ll need
  • Minimum 2 years of experience in Customer Success, Support, Account Management, or other customer-facing roles where relationship-building was key
  • Fluent or near-fluent English (Minimum C1 level) with excellent written and verbal communication skills
  • Experience working in tech or digital environments
  • Excellent communication skills across phone, chat, and email
  • Strong emotional intelligence and problem-solving skills
  • Proactive mindset with strong ownership and attention to detail
  • Ability to manage multiple customer conversations simultaneously
  • Experience using CRM and customer communication platforms, such as Intercom, is valued

Benefits

Comp & perks
  • Top performers at UENI will be rewarded with promotions
  • Remuneration progression
  • Performance bonuses