UENI Ltd

Customer Retention Specialist

• Build strong relationships with customers through personalized communication
• Identify churn risks and proactively support retention
• Understand customer needs and provide tailored solutions
• Turn challenging customer situations into positive experiences
• Collaborate with internal teams to improve customer experience

Customer Success & Retention Specialist

Account Manager

• Manage a large portfolio of small business clients as their dedicated account manager
• Lead monthly video calls to guide clients through a structured marketing program tailored to their business
• Set up and implement key marketing tools and strategies to help clients scale
• Educate clients on digital marketing best practices and industry-specific opportunities
• Use the UENI platform to address client needs and show them how it can grow their business
• Collaborate closely with internal teams (content, product, support) to ensure a seamless customer experience
• Onboard users to UENI’s tools, services, and products, helping them get the most value from the platform
• Troubleshoot client issues and provide guidance on social media and general marketing questions
• Contribute to improving our marketing curriculum for small business success

Marketing Account Manager – LATAM

• Scale UENI's affiliate program for US customer acquisition.
• Build the pipeline in Month 1 by understanding the product and program setup.
• Secure top-three editorial placements with major review publications.
• Recruit a volume of small affiliates producing 1–10 signups per month.
• Build self-serve recruitment infrastructure for affiliates.
• Own weekly and monthly reporting on signups, CAC, and retention.

Customer Success & Retention Specialist

Marketing Account Manager – LATAM

Director of Affiliate Partnerships