UENI Ltd

Operations

• Drive KPIs in day-to-day operations across fulfillment, support, and customer-facing teams
• Audit current processes and lead end-to-end redesign of operational workflows
• Identify and implement process improvements to reduce cost, increase speed, and maintain quality
• Standardize delivery playbooks and SOPs across teams and geographies
• Define and track KPIs related to efficiency, unit economics, SLAs, and customer satisfaction
• Drive operational excellence through automation, tools, and team alignment
• Manage and coach mid-level operational managers
• Act as a key voice in company leadership, bringing operational clarity to strategy discussions
• Build scalable systems to support growth while maintaining affordable service for customers

VP of Operations

Web Designer

• Review, prioritize, and manage website edit requests from small business clients
• Communicate directly with customers via email and phone to clarify requirements, manage expectations, and resolve complex situations
• Execute design and content edits when required, ensuring websites remain functional and visually appealing
• Handle complex or sensitive cases with professionalism
• Provide guidance to customers on using UENI’s platform and tools
• Support the internal team by becoming an expert in our platform

VP of Operations

Graphic Designer, Web