Collections

• Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances
• Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account
• Utilizes all available skip tracing tools to establish contact with customers to arrange payment
• Review and monitor customer accounts daily to mitigate losses
• Take action on accounts needing additional attention under manager approval
• Ensure all company policies, procedures, and laws applicable to the position are maintained.

Collections Specialist

• Independently manage a portfolio of high-priority and complex claims requiring advanced solutions and strategies.
• Analyze denials, overpayments and underpayments to determine root cause; execute appropriate action plans including appeals, escalations and payer outreach.
• Submit technical, clinical and medical necessity appeals at all levels (including external reviews) with supporting documentation.
• Research payer contract language, LCD/NCD guidelines and policy updates; apply findings to claims resolution and communicate relevant changes to peers and leadership.
• Identify payer trends (example, systemic rejections, denials, overpayments or underpayments) and escalate issues with supporting data to payer contacts and leadership.
• Resolve escalated issues involving prepay audits, refund requests, rebills, recoupments and coordination of benefits discrepancies.
• Manage HCFA returns and claim corrections, ensuring clean resubmission per billing guidelines.
• Communicate effectively with leadership and cross-functional teams to resolve multifaceted claim barriers.
• Ensure account documentation is accurate, detailed, and audit ready across all internal system.
• Consistently meet or exceed departmental metrics related to productivity, quality, aging resolution, and cash recovery.

Health Claims Collections Specialist II

• Manage high volume inbound and outbound calls efficiently to address customers with delinquent loan payments.
• Negotiate and execute effective payment arrangements, strictly following Enova's specific call flow to bring overdue accounts current.
• Resolve customer concerns and complex issues related to late payments, maintaining a high level of professionalism and empathy.
• Communicate clearly and effectively with customers, explaining the implications of overdue payments and offering assistance for financial resolution.
• Ensure all customer interactions, payment plans, and relevant information are accurately recorded and maintained in Enova's database.

Collections Representative

• Responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions.
• Contact borrowers primarily in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangements to bring borrowers current.
• Assist borrowers that are more than 59 days delinquent and borrowers that are in foreclosure.
• Review the borrower’s current financial situation and offer additional options depending on the circumstance.
• Provide support to inbound Customer Service on high inbound volume days.
• Explain detailed mortgage loan information to borrowers.
• Evaluate and help determine the borrower’s ability to pay and collect appropriate financial information.
• Counsel borrowers on their options.
• Utilize an automated dialing system (Aspect Dialer) for both inbound and outbound calls.
• Negotiate reasonable payment arrangements with borrowers.
• Process payments and provide status on a wide variety of servicing functions.

Early Stage Collections Specialist, II

• Oversee and execute the firm’s collections strategy
• Consistently review policies and procedures around current processes to determine effective and efficient work methods to maximize collections and ensure compliance with firm’s policies and all relevant regulations
• Monitor portfolio performance and address at-risk accounts
• Manage formal escalation frameworks for high-risk matters
• Prepare collections analyses as needed and lead the development of reporting and metrics to support the firm’s collection efforts
• Monitor trends in account activity to proactively spot “at risk” clients at an early stage
• Oversee cleanup of unapplied cash and invoice discrepancies
• Co-lead firmwide collections pushes grounded in ICS analyses
• Regularly (monthly) meet with assigned Billing Attorneys to review outstanding WIP and AR to ensure timely billings and collections
• Work with Billing Attorneys, Section Chairs, Department Administrative Partners, and the Billing and Collections Committee to monitor and resolve delinquent accounts receivable issues
• Work closely with other accounting management team members to implement processes and policies that contribute to accurate revenue cycle accounting
• Serve as a resource on collections policies and best practices
• Supervise the work of the Accounts Receivable Coordinators to track the firm’s ICS, follow up with attorneys and clients for payment questions, and escalate issues when needed
• Set performance goals, conduct coaching, and ensure high-quality service
• Foster a culture of accountability, collaboration, and continuous improvement
• Provide consistent accounts receivable training to the Coordinators
• Train new attorneys and secretaries on Collections Processes.

Collections Manager

• Review and document status of accounts and initiate telephone contact with insurance companies and repossession agents
• Review, cancel and file claims against ancillary insurance products
• Manage customer warranty and Gap Claims
• Total Loss vehicle processing
• Consumer data entry
• Impound repossession handling
• Prepare correspondences on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
• Establish and monitor payment plans
• Review and make recommendations for repossessions
• Adhere to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions
• Answer incoming vendor communications (i.e., phone, emails, faxes, etc.)
• Perform other job-related duties as assigned

Collections Specialist – Back Office

• Engage with insurance companies to follow up on unpaid insurance accounts, leveraging aging reports.
• Identify and report trends and issues related to billing and reimbursements to your Supervisor.
• Process appeals independently and handle billing calls and questions from patients and third-party carriers.
• Analyze and interpret claims to ensure accuracy in submissions to insurance companies.
• Communicate effectively with internal and external customers through phone calls and written communications.
• Research and document account activity, posting adjustments as necessary.
• Maintain patient confidence and protect medical office operations by keeping patient information confidential.
• Contribute to the team effort by accomplishing related results as needed and performing other duties as assigned.

• Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers.
• Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
• Counsels borrowers on their options through education of alternative solutions.
• Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls.
• Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
• Negotiate reasonable payment arrangements with borrowers, assembles and provides the required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.
• Functions as the single point of contact for a borrower.
• May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
• Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments.
• Assist with loan servicing website payments, denied access, password resets.
• Respond to escrow, loss draft and closing document inquiries.
• Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages.
• Perform other duties as assigned.

Bilingual Late Stage Collections Specialist, II

• Serve as the primary risk point of contact for third-party sub-servicer collections governance
• Continuously monitor collections strategy performance and sub-servicer operational adherence
• Lead the design, development, and optimization of early- and late-stage collections and recovery strategies
• Apply statistical methodologies and analytical tools — including SAS, SQL, R, and Python
• Design and execute champion/challenger tests
• Develop, track, and report on key initiatives, performance results, and emerging portfolio trends
• Lead collections-related projects and cross-functional initiatives
• Manage the audit and control environment for the collections risk function
• Build and maintain cross-functional partnerships across mortgage servicing, finance, controls, and legal and compliance

VP, Credit Portfolio Manager – Residential Real Estate Servicing Risk – Collections

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

• Partner closely with Operations and Technology teams: work directly with Unsecured Lending Operations and Business Banking Operations to improve day-to-day execution
• Translate analytics into actionable changes in workflows, strategies and process.
• Provide ongoing challenge to ensure operational procedures and credit strategies are practical and effective in execution; recommend and collaborate to implement streamlined, scalable operating models; ensure alignment between credit strategy, operational execution and policy requirements
• Lead cross-functional teams across risk and front line to advance automation and data-driven capabilities
• Identify and implement opportunities to automate manual processes and improve decisioning speed
• Partner to enhance tools, reporting and infrastructure; promote consistent and repeatable processes through better use of data and analytics
• Own strategy design, monitoring, credit policy and models: design and refine collections and loss mitigation strategies; track performance metrics and benchmarks; analyze and quantify impacts of policy and procedure changes on trends, providing statistical and financial modeling in support of operations
• Manage rollout of programs, develop testing agenda, drive funding and execution of efficiency updates: synthesize complex data into clear, decision-ready insights; provide recommendations to management on risk trends, operational improvements and strategic actions

Lead Risk Analytics Consultant – Collections, Workout

• Responsible for collections of outstanding accounts receivable dollars from the existing client base
• Reviewing open accounts for collection efforts
• Making outbound collection calls in a professional manner while keeping and improving customer relations
• Resolving client-billing problems and rescuing accounts receivable delinquency
• Collecting customer payments in accordance with payment due dates
• Identifying issues attributing to account delinquency and discussing them with management
• Reviewing and monitoring assigned accounts and all applicable collection reports
• Providing timely follow-up on payment arrangements
• Sending email correspondence to customers to encourage payment of delinquent accounts
• Faxes documents to accounts and follows up

Credit and Collections Specialist

• Assist customers who are behind on payments and create manageable repayment plans
• Contact customers professionally to discuss payment options
• Maintain accurate records and adhere to regulations
• Investigate and track consumer information using skip tracing tools

Spanish Collections Associate

• Manage and oversee accounts receivable portfolios for large Health System
• Serve as the primary point of contact for assigned customers
• Perform complex, large-scale reconciliations
• Analyze account discrepancies and drive resolution
• Proactively follow up on outstanding balances
• Prepare and present account status updates

Senior Collections Lead

• Monitor accounts receivable to reduce DSO and minimize late payments and bad debt
• Analyze customer accounts on an as-needed basis to prioritize collection efforts
• Support/Deliver improvements to enhance customer satisfaction
• Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines
• Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable
• Raise disputes as needed/when appropriate
• Provide additional information to the dispute management team as needed to help resolve disputes
• Recognize customer needs and respond in a timely manner
• Collaborate with internal associates to resolve disputes and issues regarding customer accounts
• Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances
• Drive to achieve and support team in achieving individual and team performance targets by metrics
• Research and provide direction to Treasury team to apply open credits and payments when applicable
• Maintain invoice status detail in SAP
• Understand and adhere to policies and procedures
• Work on several different tasks or projects at one time
• Collaborate with others on the team to identify best practices and achieve best results
• Special projects as assigned
• Out-of-state travel possible.

Collections Specialist II

• Leads, coaches, and develops managers that supervise frontline inbound consumer representatives to exceed all sales, collections, and retention objectives
• Analyzes data to develop and implement strategies that drive revenue generation and continuous improvement
• Direct daily activities and execution of call center operations to achieve revenue goals, service metrics, and cost effectiveness
• Implements strategic policies and develops innovative initiatives for technology, corporate compliance, training, and workforce planning
• Collaborates with various business areas to drive strategic alignment, manage change, and maintain strong domestic relationship

Associate Director – Sales Retention/Collections

• Oversight of collections processes
• Lead conversations with customers to achieve A/R performance goals
• Present and analyze cash and aging reports for senior management
• Develop, monitor, and present key performance indicators

Senior Manager, Credit/Collections

• Monitor accounts receivable to reduce DSO and minimize late payments and bad debt
• Analyze customer accounts on an as-needed basis to prioritize collection efforts
• Support/Deliver improvements to enhance customer satisfaction
• Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines
• Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable
• Raise disputes as needed/when appropriate
• Provide additional information to the dispute management team as needed to help resolve disputes
• Recognize customer needs and respond in a timely manner
• Collaborate with internal associates to resolve disputes and issues regarding customer accounts
• Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances
• Drive to achieve and support team in achieving individual and team performance targets by metrics
• Research and provide direction to Treasury team to apply open credits and payments when applicable
• Maintain invoice status detail in SAP
• Understand and adhere to policies and procedures
• Work on several different tasks or projects at one time
• Collaborate with others on the team to identify best practices and achieve best results
• Special projects as assigned
• Out-of-state travel possible
• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Embrace and support Computacenter’s mission and core values

Collections Analyst II

• Maintain delinquency and mitigate losses by conducting outbound and Inbound collection and customer service calls.
• Comply with all federal and state specific laws that regulate collections and servicing activities.
• Provide consistent and productive follow up on delinquent accounts ranging from 5-90 + days delinquent.
• Investigate and resolve complex problems and issues generally associated with loan servicing, i.e. potential loss situations such as insurance claims, confiscations, impounds, bankruptcy sequestrations and repossessions.
• Advance win-win solutions to assist customers with payment extensions and refinance options.

Collections jobs in Texas

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Collections Specialist

Health Claims Collections Specialist II

Collections Representative

Early Stage Collections Specialist, II

Collections Manager

Collections Specialist – Back Office

Collections Specialist

Bilingual Late Stage Collections Specialist, II

VP, Credit Portfolio Manager – Residential Real Estate Servicing Risk – Collections

Collections Specialist

Collections Specialist

Lead Risk Analytics Consultant – Collections, Workout

Credit and Collections Specialist

Spanish Collections Associate

Senior Collections Lead

Collections Specialist II

Associate Director – Sales Retention/Collections

Senior Manager, Credit/Collections

Collections Analyst II

Collections Portfolio Specialist – Collector