Collections

• Leads, coaches, and develops managers that supervise frontline inbound consumer representatives to exceed all sales, collections, and retention objectives
• Analyzes data to develop and implement strategies that drive revenue generation and continuous improvement
• Direct daily activities and execution of call center operations to achieve revenue goals, service metrics, and cost effectiveness
• Implements strategic policies and develops innovative initiatives for technology, corporate compliance, training, and workforce planning
• Collaborates with various business areas to drive strategic alignment, manage change, and maintain strong domestic relationship

Associate Director – Sales Retention/Collections

• Oversight of collections processes
• Lead conversations with customers to achieve A/R performance goals
• Present and analyze cash and aging reports for senior management
• Develop, monitor, and present key performance indicators

Senior Manager, Credit/Collections

• Monitor accounts receivable to reduce DSO and minimize late payments and bad debt
• Analyze customer accounts on an as-needed basis to prioritize collection efforts
• Support/Deliver improvements to enhance customer satisfaction
• Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines
• Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable
• Raise disputes as needed/when appropriate
• Provide additional information to the dispute management team as needed to help resolve disputes
• Recognize customer needs and respond in a timely manner
• Collaborate with internal associates to resolve disputes and issues regarding customer accounts
• Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances
• Drive to achieve and support team in achieving individual and team performance targets by metrics
• Research and provide direction to Treasury team to apply open credits and payments when applicable
• Maintain invoice status detail in SAP
• Understand and adhere to policies and procedures
• Work on several different tasks or projects at one time
• Collaborate with others on the team to identify best practices and achieve best results
• Special projects as assigned
• Out-of-state travel possible
• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Embrace and support Computacenter’s mission and core values

Collections Analyst II

• Maintain delinquency and mitigate losses by conducting outbound and Inbound collection and customer service calls.
• Comply with all federal and state specific laws that regulate collections and servicing activities.
• Provide consistent and productive follow up on delinquent accounts ranging from 5-90 + days delinquent.
• Investigate and resolve complex problems and issues generally associated with loan servicing, i.e. potential loss situations such as insurance claims, confiscations, impounds, bankruptcy sequestrations and repossessions.
• Advance win-win solutions to assist customers with payment extensions and refinance options.

Collections Portfolio Specialist – Collector

• Responsible for daily functions of collection efforts, including inventory review
• Regular consultation with the Billing Attorneys to review issues related to A/R and determine best strategy for collection
• Meet with Billing Attorneys on a monthly basis to review aged investment balances and provide status of investment amounts to local and firm management
• Prepares collection and A/R related reports for discussion with the Billing Attorneys
• Account reconciliation with special emphasis on high-risk accounts
• Evaluates and recommends on best practices for collection efforts
• Contacts clients regarding payments and assess the collectability of the outstanding amounts due
• Reviews and analyzes short payments

Collections Specialist

• Manage assigned portfolio of customer accounts to ensure timely payment of invoices.
• Proactively contact customers regarding past-due balances via email and phone.
• Track collection activity and follow up on payment commitments.
• Escalate delinquent accounts in accordance with established AR policies.
• Partner with Billing and AR to ensure collections activity aligns with invoiced amounts and contractual terms.
• Investigate and coordinate resolution of payment disputes related to pricing, invoicing, or service delivery.
• Communicate professionally and constructively with customers to preserve relationships while enforcing payment terms.
• Partner with AR and Accounting to ensure payments are applied accurately and timely.
• Maintain accurate records of collection activity, correspondence, and dispute resolution.
• Identify recurring collection issues and recommend process improvements.

Senior Collections Specialist

• Oversee collection activities related to the accounts receivable across multiple site locations, payors, and therapies to maximize accurate and timely payment.
• Monitor aging reports and key AR metrics to identify trends, risks, and opportunities for improvement.
• Ensure assigned accounts are researched and worked appropriately, including identification of billing errors, short payments, overpayments, denials/rejections, unpaid claims, and cash application discrepancies.
• Oversee appeals and payer follow-up processes to ensure deadlines are met and appropriate documentation is submitted.
• Review and approve potential adjustments and refund requests in accordance with company policies.
• Ensure all relevant phone conversations and collection activities are well documented and maintained within company systems.
• Identify trends in payer denials, payment delays, or billing issues and collaborate with billing and revenue cycle teams to implement corrective action.
• Ensure all collection activities comply with federal, state, and local regulations, third-party payer requirements, and company policies.
• Work closely with insurance companies, patients, and other company personnel to resolve escalated account issues.
• Prepare reports and communicate collection performance, risks, and improvement opportunities to leadership.
• Participate in recruitment, onboarding, and training of collection staff.
• Utilize payer portals, electronic tools, and internal systems to monitor claims status and expedite resolution of outstanding balances.
• Support special payer projects, audits, or process improvement initiatives related to collections and reimbursement.
• Stay informed of payer guidelines, billing deadlines, and appeal requirements.
• Supervise, coach, and develop a team of collection specialists to ensure productivity, accuracy, and adherence to company policies and procedures.
• Assign and monitor workload, ensuring timely follow-up on accounts receivable and payer issues.
• Provide training and ongoing support to staff regarding payer policies, appeal processes, and best practices in collections.
• Conduct regular performance reviews and provide feedback to support staff development and performance improvement.
• Serve as a point of escalation for complex collection issues, payer disputes, and account resolution challenges.
• Perform other duties as assigned.

Infusion Collections Manager

• Leads, coaches, and develops representatives to exceed all sales, collections, and retention objectives, service metrics and customer experience metrics
• Manages the day-to-day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement
• Responsible for hiring, attrition, ramp plans, and grievance process
• Utilizes strong product and pricing knowledge, exercises judgment, and resolves complex problems
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates

Manager – Sales Loyalty, Retention/Collections

• Analyzing and reconciling accounts receivable and order entry exceptions to support accurate invoicing and payment resolution
• Investigating and resolving discrepancies related to medical insurance payments, credits, overpayments, duplicate payments, and service or supply adjustments
• Supporting timely collection activities within Solventum’s business practices and time-sensitive guidelines
• Communicating with payers, insurance providers, customers, and patients, as needed, to resolve account issues
• Maintaining accurate documentation and supporting compliance with applicable payer, government, and business requirements

DME Collections II

• Accurately process weekly billing for all customer accounts, ensuring invoices are generated, submitted, and reconciled on time.
• Manage billing through multiple customer platforms and electronic systems, adapting to client-specific requirements.
• Apply, track, and reconcile customer payments, deposits, credits, and adjustments in a timely manner to maintain accurate account balances.
• Conduct peer reviews of reconciliations and payment applications to ensure accuracy and minimize errors.
• Review all billing documents for completeness, accuracy, and compliance with company policies, contracts, and regulatory standards.
• Audit automated reconciliations and system-generated reports, identifying and correcting discrepancies to safeguard financial integrity.
• Monitor customer adherence to billing terms and escalate concerns when necessary to protect company interests.
• Serve as a primary point of contact for client billing inquiries, providing clear, professional, and timely resolutions.
• Investigate and resolve disputes or discrepancies by coordinating with internal teams (Finance, Sales, Operations, or Client Services).
• Generate, review, and distribute recurring and ad hoc billing and collections reports to support leadership decision-making.
• Analyze account activity to identify trends, potential issues, or opportunities for process improvements.

Billing and Collections Specialist

• Coordinates and facilitates patient billing and collection activities
• Researching and holding payers accountable
• Resolving outstanding issues with insurance payers
• Builds strong working relationships with assigned business units
• Responds to incoming calls and makes outbound calls to resolve billing issues
• Works independently under general supervision

PFS Representative, DME Collections

• Review, analyze and reconcile initial Accounts Receivable and Order Entry exceptions and discrepancies to ensure accurate invoicing and prompt payment within Solventum’s business practice and time sensitive guidelines.

DME Collections Specialist II

• The Credit and Collection Supervisor assigns, monitors and reviews the daily work of the team including collections on past due accounts receivable, solving customer disputes, and daily/weekly/monthly tasks such as credit evaluations, addressing customer inquiries and cash posting.
• Leads and processes handling of cash application, along with research and resolution of outstanding accounts receivable dollars, resolution of billing errors and deductions, and all account maintenance required to achieve department goals related to accounts receivable.
• Provides training, coaching and mentoring via open-communication and establishes goals for the collectors.
• Monitors, analyzes, and assesses aging; creates and distributes reports monthly to management on trends, areas of risk, compliance with policies and foreign regulations.
• Oversees and performs the monitoring and processing collection of receivables for assigned portfolio of high-risk accounts by ensuring receipt of timely payments while monitoring accounts for suspicious, fraudulent, or other unethical activity.
• Manages accounts that may have complex legal and/or bankruptcy issues.
• Works with outside collection agencies regarding past due accounts.
• Serves as a liaison with sales, the customer and any third-party finance provider (such as floor plan) as needed.
• Ensures collection activities are in full compliance with all Company policies.
• Assists with performance management process.
• Performs other duties as assigned.

See all jobs on JobTailor