Associate Director – Sales Retention/Collections

AT&T

Join AT&T as an Associate Director-Sales Retention overseeing sales and collections operations. Lead teams to achieve and exceed sales objectives while fostering engagement and high performance.

Posted 6/11/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesSenior💰 $77,400 - $116,200 per yearWebsite

About the role

Key responsibilities & impact

Leads, coaches, and develops managers that supervise frontline inbound consumer representatives to exceed all sales, collections, and retention objectives
Analyzes data to develop and implement strategies that drive revenue generation and continuous improvement
Direct daily activities and execution of call center operations to achieve revenue goals, service metrics, and cost effectiveness
Implements strategic policies and develops innovative initiatives for technology, corporate compliance, training, and workforce planning
Collaborates with various business areas to drive strategic alignment, manage change, and maintain strong domestic relationship

Requirements

What you’ll need

8+ years of related sales experience
Must be 100% bilingual in Spanish, reading, writing, and speaking
Proven collection experience
Proven leadership experience

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require (may be available but is unprotected)
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisrevenue generationcall center operationsstrategic policy implementationworkforce planning

Soft Skills

leadershipcoachingcollaborationchange managementrelationship management