Collections Manager

Haynes Boone London

Collections Manager in law firm overseeing collection strategies, managing team, ensuring compliance. Collaborating with senior finance, legal teams, and firm management for firm-wide performance.

Posted 7/9/2026full-timeDallas • Texas • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Oversee and execute the firm’s collections strategy
Consistently review policies and procedures around current processes to determine effective and efficient work methods to maximize collections and ensure compliance with firm’s policies and all relevant regulations
Monitor portfolio performance and address at-risk accounts
Manage formal escalation frameworks for high-risk matters
Prepare collections analyses as needed and lead the development of reporting and metrics to support the firm’s collection efforts
Monitor trends in account activity to proactively spot “at risk” clients at an early stage
Oversee cleanup of unapplied cash and invoice discrepancies
Co-lead firmwide collections pushes grounded in ICS analyses
Regularly (monthly) meet with assigned Billing Attorneys to review outstanding WIP and AR to ensure timely billings and collections
Work with Billing Attorneys, Section Chairs, Department Administrative Partners, and the Billing and Collections Committee to monitor and resolve delinquent accounts receivable issues
Work closely with other accounting management team members to implement processes and policies that contribute to accurate revenue cycle accounting
Serve as a resource on collections policies and best practices
Supervise the work of the Accounts Receivable Coordinators to track the firm’s ICS, follow up with attorneys and clients for payment questions, and escalate issues when needed
Set performance goals, conduct coaching, and ensure high-quality service
Foster a culture of accountability, collaboration, and continuous improvement
Provide consistent accounts receivable training to the Coordinators
Train new attorneys and secretaries on Collections Processes.

Requirements

What you’ll need

Must have 7+ years of progressive related experience in collecting accounts receivable or related experience
Law firm or professional services experience preferred
Solid understanding of best practices for collections and risk management principles
Strong leadership, communication, and interpersonal skills
Ability to influence and work with firm leadership
High attention to detail and accuracy
Advanced Excel and financial systems knowledge
Effective oral and written communication skills, and problem-solving abilities
Proven demonstration of strong client-service skills
Ability to research, analyzes, and synthesize information
Ability to maintain effective working relationships with all levels of firm personnel in a team environment and across multiple offices
Excellent planning and organizational skills
Bachelor's degree in business or equivalent experience required.

Benefits

Comp & perks

Additional working hours to meet firm or client requirements are necessary as required.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Accounts Receivable ManagementCollections AnalysisFinancial Systems KnowledgeData Synthesis and AnalysisPolicy Review and ImplementationPerformance Metrics DevelopmentInvoice Discrepancy ResolutionRevenue Cycle AccountingCompliance MonitoringTrend Analysis

Soft Skills

Strong Communication SkillsInterpersonal SkillsProblem-Solving AbilitiesAttention to DetailOrganizational Skills