Client Partner

• Own the day-to-day coordination of client intake and outbound logistics with focus on VIP and high-end clientele, ensuring items move through receiving, cataloging, and shipping on time and without defects
• Serve as the internal expert on vault security and logistics protocols for high-value accounts
• Serve as the source of truth for the status of a client’s items across Ops, Customer Service, CRC, Claims, Security, and Facilities resolving discrepancies and escalating as needed
• Partner with Vault Operations, Security and carriers to schedule, track, and confirm large or high-value collection pickups and deliveries
• Maintain and audit chain-of-custody documentation for every high-value inbound and outbound movement, ensuring full traceability
• Perform initial incident triage and immediate containment for sensitive VIP/high-end issues
• Coordinate transport, such as armored vehicle, and insurance requirements for high-value collections; provide any additional logistical needs for international customers
• Coordinate with partner departments (Ops, Customer Service, CRC, Claims, Security, Facilities, and Legal) to prioritize and expedite logistics for high-value clients
• Identify recurring logistical bottlenecks within the high-end workflow and partner with the Process and Standards Manager to build and maintain scalable workflows
• Provide reporting for VIP and high-end segments, including but not limited to on intake/outbound volumes, turnaround times, and exception rates

Client Logistics Manager

• Support the Business Insights and Category Management partnership between Acosta and Campbell’s in a highly visible CPG client environment.
• Serve as a Strategic Advisor to Campbell’s Category Leadership and Sales teams by identifying growth opportunities, risks, and business implications that influence customer and category strategy.

National Client Insights Manager – CPG

• Develop and maintain strong relationships with key enterprise clients by understanding their business needs and serving as a trusted advisor.
• Act as the primary point of contact for client inquiries and issues, ensuring timely resolution and a high level of client satisfaction.
• Prepare and deliver strategic presentations and client reports that reinforce Broadridge’s value proposition and support long-term partnerships.
• Manage existing client relationships, including leading Monthly Governance Committees, contractual obligations and client issue resolution.
• Liaising Finance, Billing, Legal and other service teams to ensure client obligations are met.
• Assist with client-led audits that require BPO participation.
• Lead strategic client projects.
• Manage the creation, execution and delivery of client metrics and perform data trend analysis to provide clients with deep insights into their critical metrics.
• Provide BPO Ops teams with client analytics support.
• Find opportunities for process automation / digital transformation for BPO & clients.
• Utilize data tools and business intelligence tools to drive effective decision-making.
• Work on pipeline opportunities to help grow BPO revenue.

Manager – Client Management

• Independently leads client service including all primary activities
• Evaluates exposures and renewal quote
• Review upcoming renewals and determine which accounts warrant remarket
• Make coverage recommendations
• Use comparative rater tool to obtain quotes
• Transact agency billing
• Obtain signed binding and notifies carriers
• Reviews binding documents for accuracy
• Setup and maintain accurate account details, contacts, and policy information
• Process renewals, endorsement, acknowledgments, cancellations and proofs of insurance

Personal Lines Client Manager

• Lead Client Care Operations North America wide.
• Standardize service processes.
• Coach Client Care leaders.
• Develop training programs.
• Monitor KPIs and customer feedback.
• Lead workforce planning.
• Partner with Operations.
• Drive continuous improvement.
• Present performance insights to leadership.

Manager, Client Care Operations

• As a client partner, you will have overall responsibility for delivery, account management, client relationships, and account growth.
• You will be responsible for demonstrating business value through solutions that help meet strategic, operational, and tactical objectives, and making executive presentations.
• You will be responsible for scaling the pilots / POCs to a long-term transformative program and delivering continuous business value.
• You will work with the client’s business stakeholders to understand key business questions, challenges, and information needs, and help develop an analytics roadmap that identifies and prioritizes key analytics use cases for execution.
• You will be collaborating with sales leaders (both new sales and account sales) to create the right POVs and proposals to help win new logos and drive growth in existing clients.
• You will work on some of the latest data science applications to solve complex business problems in Consumer Product Goods (CPG) and Retail.
• You will lead a team of data and analytics professionals and directly work with key client stakeholders to help define the business problem and determine solution requirements.

Director – Client Partner

• Own and manage executive-level relationships across a portfolio of large enterprise clients
• Serve as the primary point of accountability for the full customer relationship, including growth, retention, and outcomes
• Develop and execute strategic account plans aligned to client business objectives and long-term success
• Drive revenue generation, expansion, and share of wallet across managed services and professional services
• Lead complex, multi-SOW, multi-year engagements from opportunity identification through close
• Partner with cross-functional teams to develop a comprehensive understanding of client challenges and align solutions to business outcomes
• Influence and coordinate internal resources across sales, solution engineering, delivery, and leadership to ensure client success
• Identify risks to account growth or client success and develop mitigation strategies
• Serve as the executive escalation point for client issues and ensure timely resolution
• Maintain strong pipeline discipline, forecasting accuracy, and account planning rigor

Senior Principal Client Partner – RapidScale

• Growing pipeline through active account management and executing a strategic account plan with the client
• Managing complete sales cycle from opportunity identification through close
• Creating targeted, solution-oriented proposals with appropriate positioning and pricing for software and services
• Developing and tracking pipeline within assigned accounts utilizing CRM and reporting weekly forecast and opportunity progression
• Working with clients and internal partners through issue resolution to drive customer satisfaction
• Representing product portfolio through speaking engagements, industry events and trade shows

Field Client Manager

• Expanding client relationships by identifying opportunities to deepen existing relationships
• Advising on the client’s financial needs and the full array of Private Bank's capabilities
• Establishing and deepening relationships with internal and external partners and Centers of Influence to identify prospects
• Executing the Client Management Process and partnering across the enterprise to provide a Branded Client Experience
• Responsible for the provision of residential mortgage loans, subject to SAFE Act registration

Private Client Manager – Investments

• This job is responsible for expanding client relationships by identifying opportunities to deepen existing relationships.
• Key responsibilities include advising on the client’s financial needs and the full array of Private Bank's capabilities, establishing and deepening relationships with internal and external partners and Centers of Influence to identify prospects.
• Job expectations include executing the Client Management Process and partnering across the enterprise to provide a Branded Client Experience.
• This position may be responsible for the provision of residential mortgage loans, and as such, is subject to SAFE Act registration requirements.
• Drives inflows of new business across all product lines into existing book of business.
• Leads complex credit opportunities, including structured credit deals.
• Grows book balances and Year over Year revenue.
• Partners with and mentors Private Client Managers on more complex products and client relationships.
• Acts as Chief Operating Officer for the client team, coordinating relationship management activities and managing successful delivery of Branded Client Experience to support client satisfaction.

• Manage Property Condition Assessments and Construction Monitoring related services.
• Oversee Real Estate and Construction site inspections and assessments including Property Condition Assessments, Construction Plan and Cost Reviews, Construction Loan Monitoring, and Probable Maximum Loss studies (seismic assessments) of multi-family, office, retail and industrial properties.
• Manage preparation of Construction Cost Estimates and Schedules for all deferred maintenance and projected maintenance, and renovation of commercial properties.
• Provide Construction Plan and Cost Review, followed by Construction Loan Monitoring services including analyzing monthly requisitions, change orders, and coordination between Owner, Developer, and Contractor.
• Perform site inspections (site reconnaissance) of commercial buildings to identify material physical deficiencies and areas of deferred maintenance.
• Prepare written reports containing an executive summary and report narrative illustrating the observations from site reconnaissance; recommend immediate repairs and opinions of estimated costs to remedy.
• Conduct peer trainings and mentoring of less experienced staff on completion of property condition assessments.

National Client Manager – Property Condition Assessments

• Owns the client relationship and responsible to build and maintain strong, long-lasting client relationships that lead to referenceable clients
• Managing of Revenue inclusive of the following: Client renewals & retention; achieving or surpassing annual financial goals & objectives
• Risk identification and mitigation strategies such as volume decreases, service gaps, changes in client relationships and key advocates
• Escalates to key leadership partners and executes on risk mitigation strategies as agreed upon
• Drives revenue growth through existing product optimization; understands and communicates Zelis’ key differentiators, product strategy, product features and functionality and applicability to client
• Manages client financial health and ensures Zelis is getting paid on time in accordance with the contract terms
• Understands the regulatory environment and its impact on their clients
• Proactively engages strategies to achieve value from the Zelis platform
• Ensures high quality service delivery and client satisfaction; measurements will include timely escalation and resolution of issues as well as other internal measures such as: Client relationship building – maximizing breadth and depth of relationships
• Works closely with clients to intimately understand their business strategies, needs and challenges
• Create actionable plans when client is at risk and ensuring internal partners take appropriate action, including escalating to leadership as appropriate
• Serves as intake point for Client Audits & Compliance items to ensure seamless and timely responses
• Client Reporting – delivery according to agreed upon intervals with the ability to provide performance synopsis as well as business insights demonstrating the Zelis value proposition and drive engagement
• Utilize knowledge of the client/business and market dynamics to maximize performance relative to client relationship, client satisfaction, and client/company financial performance indicators
• Oversees client production issues and ensures resolved in a timely manner in accordance with contracted SLAs
• Conducts and leads all Business Review’s to optimize value within client book
• Supports Sales for cross-sell and up-sell initiatives; identify opportunities and funnel to Sales partners to incorporate into pipeline
• Supports implementation; Ensuring the timely and successful delivery of our solutions according to client needs and business objectives
• Documentation and ongoing tracking of key client account plans, contacts and attributes all in Salesforce
• Ability to present business unit product roadmap to clients
• Maintain awareness of and ensure adherence to Zelis standards regarding privacy and security

Client Manager

• Provide strategy and program leadership to support Verizon Connect channel sales initiatives in the market
• Driving local operations initiatives, developing and executing channel specific sales strategies
• Scaling key learnings, and best practices for all channel segments
• Selling company products and services via indirect channel partners
• Recruiting, onboarding and enabling channel partners for Verizon Connect Solutions
• Generating sales and revenue by developing channel partner relationships
• Connecting customers with targeted solutions via Verizon Connect referral, resale, alliance and marketplace channel partners
• Providing operational support to Verizon Connect channel and customer segment sales teams
• Defining and supporting internal processes and procedures
• Facilitating the development of channel partner relationships
• Ensuring accurate compilation, analysis, and/or reporting of data relating to business groups being supported

Client Partner jobs in New Jersey

See all jobs on JobTailor

Client Logistics Manager

National Client Insights Manager – CPG

Manager – Client Management

Personal Lines Client Manager

Manager, Client Care Operations

Director – Client Partner

Senior Principal Client Partner – RapidScale

Field Client Manager

Field Client Manager

Private Client Manager – Investments

Private Client Manager – Investments

National Client Manager – Property Condition Assessments

Client Manager

Senior Client Partner – Channel Management