Manager, Client Care Operations

Gateway Services Inc.

Manager leading client care operations at Gateway Services in North America. Standardizing processes and enhancing customer service across care centers with a focus on operational excellence.

Posted 7/18/2026full-timeRemote • Alabama, Arizona, Colorado, Connecticut, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading client care operations, standardizing service processes, and developing training programs while effectively monitoring KPIs and customer feedback to drive continuous improvement.

Highest-signal resume keywords

Leadership In Customer ServiceMulti-Site Leadership ExperienceAnalytical SkillsCoaching SkillsWorkforce Planning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CoachingAnalytical

Certifications & Qualifications

Bachelor's Degree Preferred

Industry Keywords

Client Care OperationsService ProcessesKPI MonitoringContinuous ImprovementPerformance Insights

About the role

Key responsibilities & impact

Lead Client Care Operations North America wide.
Standardize service processes.
Coach Client Care leaders.
Develop training programs.
Monitor KPIs and customer feedback.
Lead workforce planning.
Partner with Operations.
Drive continuous improvement.
Present performance insights to leadership.

Requirements

What you’ll need

Bachelor's degree preferred.
5+ years leadership in customer service/client care.
Multi-site leadership experience.
Strong analytical and coaching skills.

Benefits

Comp & perks

Medical, Dental & Vision
401(k) with employer match
Company-paid Life Insurance
Company-paid LTD
Paid vacation and holidays
Employee Assistance Program
Gateway CarePath Pet Insurance