Gateway Services Inc.

Client Services Representative

• Provide operational, administrative, and analytical support for client care programs
• Maintain service standards and monitor performance metrics
• Coordinate training initiatives
• Assist with reporting and quality assurance activities
• Support customer service initiatives and improvement projects
• Interact with North American veterinary clinics and pet parents by phone and email

Client Care Operations Specialist

Client Partner

• Lead Client Care Operations North America wide.
• Standardize service processes.
• Coach Client Care leaders.
• Develop training programs.
• Monitor KPIs and customer feedback.
• Lead workforce planning.
• Partner with Operations.
• Drive continuous improvement.
• Present performance insights to leadership.

Manager, Client Care Operations

Outside Sales

• Manage and grow an established portfolio of veterinary partnerships.
• Conduct regular customer visits, strategic business reviews and service consultations.
• Identify opportunities to expand existing customer relationships.
• Become a trusted advisor by understanding each customer's business and recommending solutions that support their success.
• Partner closely with Business Development Managers to ensure seamless onboarding of new customers.
• Build and maintain customer activity using CRM technology.
• Achieve or exceed customer retention, revenue growth and activity objectives.
• Represent Gateway at veterinary conferences, networking events and industry trade shows.

Client Care Operations Specialist

Manager, Client Care Operations

Sales Territory Manager