Client Care Operations Specialist

Gateway Services Inc.

Client Care Operations Specialist providing support to veterinary clinics and pet parents with empathy and professionalism. Ensuring service standards and assisting with operational processes.

Posted 7/18/2026full-timeRemote • Connecticut, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Rhode Island • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and attention to detail while providing operational and analytical support for client care programs. Capable of coordinating training initiatives and supporting customer service improvements in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceAttention To DetailStrong Communication SkillsAbility To Work In Emotionally Sensitive SituationsTeam Player

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Industry Keywords

Operational SupportAdministrative SupportAnalytical SupportPerformance MetricsQuality AssuranceTraining InitiativesCustomer Service InitiativesVeterinary ClinicsClient Care ProgramsImprovement Projects

About the role

Key responsibilities & impact

Provide operational, administrative, and analytical support for client care programs
Maintain service standards and monitor performance metrics
Coordinate training initiatives
Assist with reporting and quality assurance activities
Support customer service initiatives and improvement projects
Interact with North American veterinary clinics and pet parents by phone and email

Requirements

What you’ll need

Previous customer service experience preferred
Ability to work in emotionally sensitive situations
Attention to detail
Strong communication skills
Willingness to work in a fast-paced environment
Team player

Benefits

Comp & perks

Medical, Dental & Vision coverage
401(k) with employer matching contributions
Company-paid Life Insurance
Company-paid Long-Term Disability
Paid vacation and company holidays
Paid training and career development
Employee Assistance Program (EAP)
Gateway CarePath emotional wellness program
Health Savings Account & Flexible Spending Accounts
Pet Insurance
Employee Discount Marketplace
Career advancement opportunities