Manager – Client Management

Broadridge

Client Management Manager at Broadridge developing key client relationships and managing strategic projects. Fostering client satisfaction through proactive engagement and tailored solutions in financial services.

Posted 7/21/2026full-timeNewark • New Jersey • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in relationship management and business development within financial services, with a strong focus on client satisfaction and strategic project leadership. Proficient in data analysis and business intelligence tools to drive decision-making and enhance client engagement.

Highest-signal resume keywords

Relationship ManagementBusiness DevelopmentData AnalysisClient PresentationsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Trend AnalysisProcess AutomationDigital TransformationClient Metrics ManagementBPO Participation

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-Solving SkillsAttention to DetailTime Management

Tools & Technologies

MSFT OfficePowerBI

Certifications & Qualifications

Bachelor’s Degree in BusinessBachelor’s Degree in Finance

Industry Keywords

Financial ServicesClient SatisfactionGovernance CommitteesClient AnalyticsSenior Executives

About the role

Key responsibilities & impact

Develop and maintain strong relationships with key enterprise clients by understanding their business needs and serving as a trusted advisor.
Act as the primary point of contact for client inquiries and issues, ensuring timely resolution and a high level of client satisfaction.
Prepare and deliver strategic presentations and client reports that reinforce Broadridge’s value proposition and support long-term partnerships.
Manage existing client relationships, including leading Monthly Governance Committees, contractual obligations and client issue resolution.
Liaising Finance, Billing, Legal and other service teams to ensure client obligations are met.
Assist with client-led audits that require BPO participation.
Lead strategic client projects.
Manage the creation, execution and delivery of client metrics and perform data trend analysis to provide clients with deep insights into their critical metrics.
Provide BPO Ops teams with client analytics support.
Find opportunities for process automation / digital transformation for BPO & clients.
Utilize data tools and business intelligence tools to drive effective decision-making.
Work on pipeline opportunities to help grow BPO revenue.

Requirements

What you’ll need

Bachelor’s degree in Business, Finance, or a related field; advanced degree or relevant certifications are a plus.
3–7 years of experience in relationship management or business development within financial services.
Strong interpersonal and communication skills with the ability to build and maintain client relationships.
Strong analytical and problem-solving skills to assess client needs and develop tailored solutions.
Ability to work independently and collaboratively in a team-oriented environment.
Driven, motivated and intellectually curious
Attention to detail and impeccable time management skills - ability to manage multiple projects simultaneously
Excellent Written & Verbal communication skills
Ability to work with and present to Senior Executives within Broadridge and at our clients
Ability to work under tight deadlines
Proficient in MSFT Office, including PowerBI
Ability to lead client meetings both in-person and virtual
Ability to travel to clients on an as-needed basis.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities