Client Manager

Zelis

Client Manager responsible for maintaining and growing healthcare client relationships at Zelis. Achieving revenue targets and ensuring exceptional customer experience with superior service delivery.

Posted 6/10/2026full-timeFlorida, Massachusetts, Montana, New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $120,650 per yearWebsite

About the role

Key responsibilities & impact

Owns the client relationship and responsible to build and maintain strong, long-lasting client relationships that lead to referenceable clients
Managing of Revenue inclusive of the following: Client renewals & retention; achieving or surpassing annual financial goals & objectives
Risk identification and mitigation strategies such as volume decreases, service gaps, changes in client relationships and key advocates
Escalates to key leadership partners and executes on risk mitigation strategies as agreed upon
Drives revenue growth through existing product optimization; understands and communicates Zelis’ key differentiators, product strategy, product features and functionality and applicability to client
Manages client financial health and ensures Zelis is getting paid on time in accordance with the contract terms
Understands the regulatory environment and its impact on their clients
Proactively engages strategies to achieve value from the Zelis platform
Ensures high quality service delivery and client satisfaction; measurements will include timely escalation and resolution of issues as well as other internal measures such as: Client relationship building – maximizing breadth and depth of relationships
Works closely with clients to intimately understand their business strategies, needs and challenges
Create actionable plans when client is at risk and ensuring internal partners take appropriate action, including escalating to leadership as appropriate
Serves as intake point for Client Audits & Compliance items to ensure seamless and timely responses
Client Reporting – delivery according to agreed upon intervals with the ability to provide performance synopsis as well as business insights demonstrating the Zelis value proposition and drive engagement
Utilize knowledge of the client/business and market dynamics to maximize performance relative to client relationship, client satisfaction, and client/company financial performance indicators
Oversees client production issues and ensures resolved in a timely manner in accordance with contracted SLAs
Conducts and leads all Business Review’s to optimize value within client book
Supports Sales for cross-sell and up-sell initiatives; identify opportunities and funnel to Sales partners to incorporate into pipeline
Supports implementation; Ensuring the timely and successful delivery of our solutions according to client needs and business objectives
Documentation and ongoing tracking of key client account plans, contacts and attributes all in Salesforce
Ability to present business unit product roadmap to clients
Maintain awareness of and ensure adherence to Zelis standards regarding privacy and security

Requirements

What you’ll need

Bachelor's degree in business or health care administration or related
5+ years in owning the client management role in healthcare industry
Experience in the Payor and TPA space is required
Demonstrated experience with the Microsoft Stack of Tools and Technologies as well as Salesforce, Jira, Confluence
Demonstrated success in revenue management and increased utilization within an assigned book of business
Strong negotiation skills and the ability to influence others
Ability to manage difficult client situations and respond promptly to client needs
Ability to understand technical components of software applications
Knowledgeable in the Payor and TPA space
Excellent communication skills which include public speaking and presentation skills
Strong interpersonal skills and ability to form lasting client relationships in a quick time period
Detail oriented and strong organizational skills
Ability to anticipate future trends and incorporate them into business review planning
Synthesizes complex issues and communicates clearly to both clients and internal stakeholders
Ability to communicate and interact formally and informally with VPs, and Senior Executives; demonstrates Enterprise thinking with ability to influence; proven ability to influence across a matrix as well as with leadership
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
Strong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients
Strong knowledge of the Microsoft Stack of Tools and Technologies as well as Salesforce, Jira, Confluence
Travel - up to 25%

Benefits

Comp & perks

401k plan with employer match
flexible paid time off
holidays
parental leaves
life and disability insurance
health benefits including medical, dental, vision, and prescription drug coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client managementrevenue managementrisk identificationservice deliverybusiness review planningperformance analysisnegotiationtechnical understanding of software applicationsclient reportingcompliance management

Soft Skills

communicationinterpersonal skillsorganizational skillsproblem-solvinginfluenceadaptabilitylistening skillsrelationship buildingpresentation skillsstrategic thinking

Certifications

Bachelor's degree in businessBachelor's degree in health care administration