Zelis

Manager

• Lead and manage implementation projects from initiation to completion, ensuring timely delivery and alignment with client expectations.
• Partner with Implementation Leads to develop detailed project plans, including timelines, milestones, and resource allocation.
• Build and maintain strong relationships with clients, addressing any concerns or issues promptly and effectively acting as the primary point of contact for escalated issues.
• Lead, mentor, and manage a team of implementation specialists to ensure high performance and productivity.
• Provide training, support, and development opportunities to team members.
• Conduct regular performance reviews, provide feedback, and identify opportunities for professional development.
• Continuously evaluate and improve implementation processes and procedures to enhance efficiency and effectiveness.
• Implement best practices and innovative solutions to improve the implementation experience for clients.
• Work closely with other departments, such as sales, product development, and customer support, to ensure a seamless implementation process.
• Coordinate with internal teams to resolve any technical or operational issues.
• Monitor key performance indicators (KPIs) to measure the effectiveness of implementation projects.
• Provide regular reports and analysis to senior management on implementation performance and metrics.
• Identify potential risks and assist on developing mitigation strategies to ensure successful implementation.
• Monitor and report on risk factors and their impact on project timelines and outcomes.
• Develop and deliver training programs to clients to ensure they are fully equipped to use the implemented products or services.
• Provide ongoing support to client's post-implementation to ensure continued success and satisfaction.

Implementation Manager

Customer Support

• Participates in daily and/or weekly meetings with stakeholders; providing support, leadership, and technical solutions to accomplish operational objectives.
• Engages in constructive dialogue with clients, colleagues, and team members to ensure clarity, alignment, and the successful achievement of project goals.
• Acts as a resource and support for stakeholders and other Zelis team members in all aspects of client operations and relationships with Zelis.
• Proactively monitors assigned client support tickets to ensure timely and effective resolution.

Client Support Specialist

Data Analyst

• Assist in the preparation of materials and key talking points for internal client meetings, ensuring content is clear, concise, and aligned with business objectives.
• Participate professionally in internal client meetings as appropriate, provide relevant input and ensure that business data and insights are effectively communicated to stakeholders.
• Work on assigned tasks from internal stake holders regarding data analysis for ad-hoc data pulls and requests.
• Gather feedback from internal client meetings and provide clear summary aligned with original request.
• Assist in the development and maintenance of client-level reporting and dashboards, ensuring accuracy and timely delivery of reports to stakeholders.
• Support a healthy and inspiring organizational culture.
• Assist in other projects and business opportunities as assigned.

Business Data Analyst

Compliance

• Assist with the planning and execution of compliance program initiatives, including risk-based testing frameworks, strategic projects, and learning and development efforts
• Help maintain compliance risk assessments and annual monitoring plans aligned with regulatory requirements and internal policies
• Aid in the execution of compliance testing and issue management programs, ensuring timely remediation and stakeholder communication
• Drive innovation in compliance processes and operations, identifying opportunities for automation, efficiency, and scalability
• Prepare and deliver high-impact presentations and written communications for senior leadership, cross-functional teams, and external stakeholders
• Support key decision-making forums by coordinating materials, insights, and recommendations across the compliance function
• Lead or contribute to special projects and strategic initiatives across legal, risk, and operational teams

Senior Compliance Analyst

Analyst

• Perform as subject matter expert (SME) to provide coding and claim adjudication guidance for all assigned clients.
• Demonstrate an expert level of understanding of the Zelis editing products with an ability to clearly articulate correct coding and claim adjudication guidelines.
• Demonstrate the ability to provide written responses that provides clarity and guidance to all internal and external client inquiries.
• Effectively utilize all tools and applications for the resolution and escalation of all internal/external edit/claim inquiries.
• Manage day-to-day activities to ensure all inquiries received are responded to and resolved within appropriate timeframes per specified Service Level Agreements (SLAs)
• Actively participate in all external/internal client meetings by providing an overview of identified inquiry or edit trends for assigned clients
• Proactively identify, resolve and escalate client issues while effectively partnering with assigned business partners to maintain strong internal and external relationships
• Effectively analyze data to ensure proactive identification, escalation and resolution of client issues
• Effectively prioritize to deliver on-time completion of all tasks assigned
• Ensure compliance with HIPAA regulations and requirements.
• Build and maintain strong, long-lasting relationships with other teams through regular communication and proactive engagement.
• Analyze client data to identify trends, patterns, and areas for improvement.
• Develop and deliver insightful reports and presentations to clients, highlighting key findings and recommendations.
• Monitor client performance metrics and provide actionable insights to drive client success.
• Collaborate with cross-functional teams to identify and implement process improvements that enhance the client experience.
• Gather and analyze client feedback to inform product development and service enhancements.
• Stay up-to-date with industry trends and best practices to ensure our client success strategies remain competitive and effective.

Client Inquiry Analyst

Product Marketing

• Develop and execute annual marketing plans that align with business objectives and market opportunities
• Lead and/or support planning and execution of new product and feature launches for provider audiences
• Partner with product and commercial leaders to build and evolve go-to-market strategies
• Responsible for ensuring the positioning and messaging for the provider product portfolio reflects market and buyer insights
• Drive a research agenda to uncover provider needs, market trends, and competitive dynamics
• Collaborate with demand generation, digital, and field marketing teams to ensure messaging is consistently and effectively delivered across all channels
• Build networks and partnerships across the enterprise, influencing colleagues and stakeholders to drive alignment and results
• Develop and track product-level KPIs, manage product marketing budgets, and present marketing impact and results
• Support the creation and management of plans, product launch calendars, and marketing campaigns that address key business challenges

Senior Manager, Product Marketing

• Lead, hire, mentor, and scale a high-performing team of Scrum Masters to support the Enterprise Applications & Solutions ART
• Leading ART PI Planning, program execution, scrum, and ART synch events
• Coaching Scrum Teams in relentless improvement
• Creating transparency using metrics to drive positive change
• Facilitating resolution of dependencies, impediments, and risks amongst the scrum teams
• Building high-performing teams – Focus on ever-improving team dynamics and performance
• Enabling organizational effectiveness – Work with other stakeholders to help the team contribute towards improving the overall development Value Stream
• Exhibits Lean-Agile leadership
• Helps the team embrace SAFe Core Values, adopt, and apply SAFe Principles, and implement SAFe practices
• Facilitates the team's progress toward team goals
• Assisting the product owner(s) in maintaining and prioritization of the product backlog
• Leads team efforts in relentless improvement
• Eliminates impediments
• Builds a high-performing team
• Supports estimating

Release Train Manager – Enterprise Applications

SDET

• Lead the evaluation, strategy, development, and maintenance of test automation frameworks
• Research, evaluate, and implement new tools and methodologies
• Collaborate with Development teams to promote shift-left testing practices
• Mentor and coach global teams, define upskilling paths
• Monitor and report on qualitative and quantitative metrics of test automation

Technical SDET Lead – Test Automation

IT Support

• Lead, hire, mentor, and scale a high-performing team of Scrum Masters & RTE's to support the IT Infrastructure ART and the Enterprise Applications ART
• Leading ART PI Planning, program execution, scrum, and ART synch events
• Coaching Scrum Teams in relentless improvement
• Creating transparency using metrics to drive positive change
• Facilitating resolution of dependencies, impediments, and risks amongst the scrum teams
• Building high-performing teams – Focus on ever-improving team dynamics and performance
• Enabling organizational effectiveness – Work with other stakeholders to help the team contribute towards improving the overall development Value Stream
• Exhibits Lean-Agile leadership – Exhibits the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset
• Facilitates the team’s progress toward team goals – Trained as a team facilitator and is continuously engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity
• Assisting the product owner(s) in maintaining and prioritization of the product backlog
• Helps the team focus on daily and Sprint Goals in the context of the current Program Increment (PI) Objectives
• Leads team efforts in relentless improvement – Helps the team improve and take responsibility for their actions; facilitates the team retrospective
• Teaches problem-solving techniques and helps the team become better problem-solvers for themselves
• Eliminates impediments – Supports the team in addressing and eliminating blocking issues
• Builds a high-performing team – Focuses on ever-improving team dynamics and performance
• Helps the team manage interpersonal conflicts, challenges, and opportunities for growth
• Coordinates with other teams – Supports the team’s efforts to continuously improve communications and relationships with other teams

Senior Release Train Manager – IT Infrastructure

Infrastructure Engineer

• Play a crucial role in maintaining and optimizing our data center operations
• Responsible for managing and supporting our VMware environments, Dell compute and storage equipment, Windows & Linux operating systems, and various data center equipment
• Configure, maintain, and troubleshoot VMware environments to ensure optimal performance and availability
• Manage and support Dell servers and storage solutions, including installation, configuration, and maintenance
• Oversee the Kansas City operation and maintenance of data center equipment, including power, cooling, and networking components
• Enhance monitoring tools and practices to proactively identify and resolve infrastructure issues with automation
• Write and maintain comprehensive, accurate, and up-to-date documentation of infrastructure configurations, procedures, and policies
• Work closely with cross-functional teams, including IT, security, and development, to support business objectives and ensure seamless operations
• Respond to and resolve infrastructure-related incidents and outages in a timely manner
• Identify opportunities for process improvements and implement best practices to enhance infrastructure efficiency and reliability

Infrastructure Operations Engineer

Director

• Develop and implement the overall product strategy, aligning with the company's business objectives and market opportunities
• Lead and mentor the product management team, fostering a culture of innovation, collaboration, and high performance
• Set clear goals and objectives for the product management team and monitor progress towards achieving them
• Conduct regular performance reviews, provide feedback, and identify opportunities for professional development
• Oversee the entire product lifecycle, from ideation and development to launch and ongoing optimization
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product development and delivery
• Ensure that product roadmaps are aligned with market demand, business priorities, and resource availability
• Reviews market research and competitive analysis to better align overall product strategy to trends, opportunities, and threats
• Reviews customer feedback, usage data, and other relevant information to inform product strategy decisions
• Drive innovation by identifying new product opportunities and enhancements to existing products
• Stay updated on industry trends, emerging technologies, and product management methodologies
• Review product performance data using key performance indicators (KPIs) and metrics and adjust product strategy as needed
• Prepare and deliver reports on product performance, highlighting key achievements, challenges, and opportunities for improvement to senior management and key stakeholders
• Use data and analytics to make informed decisions and drive continuous product improvement
• Communicate product vision, strategy, and progress to senior management and other stakeholders
• Build and maintain strong relationships with internal and external stakeholders to ensure alignment and support for product initiatives
• Facilitate effective communication and collaboration among cross-functional teams

Director, Product

Business Analyst

• Conduct thorough market research to identify trends, opportunities, and competitive landscape.
• Analyze customer needs, preferences, and feedback to inform product development and enhancements.
• Prepare detailed market analysis reports and presentations for the product management team.
• Monitor and analyze key performance indicators (KPIs) and metrics to assess product performance.
• Identify areas for improvement and provide actionable insights to the product management team.
• Prepare regular reports on product performance, highlighting key achievements, challenges, and opportunities.
• Collect and analyze data from various sources, including customer feedback, sales data, and usage metrics.
• Develop and maintain dashboards and visualizations to track product performance and trends.
• Present findings and recommendations to the product management team and other stakeholders.
• Assist in the development and maintenance of product roadmaps, specifications, and user stories.
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to support product development and delivery.
• Participate in user testing and gather insights to improve product usability and customer satisfaction.
• Identify opportunities to improve product management processes and methodologies.
• Implement best practices and tools to enhance the efficiency and effectiveness of product management activities.
• Stay updated on industry trends, emerging technologies, and product management best practices.
• Communicate product insights, analysis, and recommendations to the product management team and other stakeholders.
• Build and maintain strong relationships with internal and external stakeholders to ensure alignment and support for product initiatives.
• Facilitate effective communication and collaboration among cross-functional teams.

Salesforce Developer

• Define and evolve the long-term architectural vision for Salesforce at Zelis
• Champion platform scalability, modularity, and extensibility across Sales, Service, Experience, and Analytics Clouds
• Evaluate and recommend implementation patterns for new Salesforce capabilities like Data Cloud, Agentforce and Mulesoft
• Develop and maintain a living technical roadmap that outlines platform evolution, major releases, refactoring initiatives, and innovation pilots
• Establish and enforce architectural standards, reusable design patterns, and documentation practices across all Salesforce teams
• Design robust integration strategies between Salesforce and enterprise systems
• Conduct org health assessments and performance tuning across environments

Director, Salesforce Architecture

Product Manager

• Contribute to the end-to-end Product Lifecyle Management for responsible Products
• Maintain a deep understanding of the business needs and the factors driving the impact and priority
• Support and analysis in ensuring data driven delivery of product roadmap; Return on Investment assessment, business impact analysis, goal alignment, operational impact analysis, etc.
• Translating these business needs into User Stories which the Agile team can understand and work from
• Applying the concepts of Minimum Viable Product (MVP), to shape “what to work on next.”
• Being able to take the initiative and make decisions, to keep the team moving forward
• Preparation and Participation in PI Planning
• Sprint Execution
• Program Execution
• Content Authority
• Participate in relevant Agile ceremonies

Expert Claims Review Product Owner

Sales

• Develop and execute a comprehensive Salesforce CoE operating model and long-term strategic roadmap
• Partner with business leadership to understand their needs and translate them into a clear Salesforce vision
• Champion a data-driven culture using platform metrics, business insights, and user feedback
• Establish and enforce a robust governance framework for change management, release management, and security protocols
• Build, lead, and mentor a high-performing Salesforce team including administrators, developers, and business analysts
• Oversee the day-to-day operations of the CoE ensuring efficient delivery of projects and services
• Stay current with the latest Salesforce technologies to identify opportunities for Zelis
• Develop, manage, and track the annual budget for the Salesforce platform

Director, Salesforce CoE

Solutions Engineer

• Partner with Strategic Client Executive and Client Management Leadership to deliver best-in-class service and proactive solutions
• Drive product utilization and adoption and identify opportunities to optimize client utilization to unlock growth
• Responsible for revenue and performance management related to BU; track client revenue vs. targets and investigate dips or underperformance
• Understand client operational goals and develop/deliver client-specific strategies and account plan updates
• Manage client updates (change forms, client setup, group updates, report updates) and special client notices
• Provide direct client support for assigned vertical accounts and communicate with clients and internal stakeholders as needed
• Perform Salesforce.com CRM activities, Intelagree contract/addendum requests, Jira task management, and business review data requests
• Manage client-facing reporting needs and collaborate cross-functionally to ensure solutions meet client needs

Client Solutions Consultant

Marketing Operations

• Support day-to-day platform operations for Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio) and related tools
• Assist in evaluating and integrating new martech vendors and platforms to expand outreach capabilities (e.g., SMS, phone, direct mail)
• Collaborate with campaign owners, analytics, and CRM teams to align system workflows and data flows across platforms
• Help manage platform documentation, technical requirements gathering , and implementation roadmaps for new tools or capabilities
• Conduct QA and campaign-level diagnostics to ensure data accuracy, deliverability, and performance tracking integrity (e.g., UTM standards)
• Support campaign execution by advising on platform setup, segmentation logic, automations, and scheduling across outbound channels
• Assist with vendor onboarding, platform migrations, and integration testing in partnership with Marketing Operations leadership
• Maintain process documentation and propose improvements to streamline workflows and increase operational efficiency

Senior Marketing Technology Specialist

• Research and decipher regulatory sources regarding payment rules for State Medicaid programs and commercial payment arrangements
• Draft concise documentation for payment procedures and collaborate with development to create user stories and test cases
• Perform analysis of data sources including fee schedules and provider files using tools like Excel
• Interact with regulators and clients to determine and document business requirements
• Lead pricer maintenance, QA activities, audits, troubleshooting, and defect corrections
• Educate internal and client staff regarding payment systems and procedures
• Update internal documentation and oversee one or more payment systems
• Identify issues early and communicate to team and leadership
• Manage competing priorities and deliver quality information while adhering to deadlines

Senior Medicaid Regulatory Pricer Analyst

• Analyze and manage healthcare repricing claim data with focus on Medicare, Medicaid, and commercial reimbursements
• Analyze and interact with data in SQL tables; utilize Excel for manipulation, analysis, and reporting
• Create visualizations and dashboards to present data findings (Tableau experience is a plus)
• Communicate results to internal and external stakeholders including sales and client-facing teams and clients
• Actively contribute innovative ideas and support ad hoc and time-sensitive projects
• Maintain awareness of and ensure adherence to ZELIS standards regarding privacy
• Identify enhancements and process improvement opportunities